Latest Ratings of World’s Top Ten Cruise Lines

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Ratings Last Updated: June 25, 2025

Our ratings are based on our own independent inspections, reports from our specially-trained team of CSI Inspectors, and the best quality evaluations available worldwide from both the consumer and cruise industry trade press. Our standings and scores are updated regularly to include new ships, onboard policies, and product enhancements. Cruise lines do not know when they are being inspected and we do not accept advertising or compensation in conjunction with our product ratings. All evaluations originate from sources known to us. All are filtered for accuracy.

There are some recent developments and trends that have not been widely reported in the press. This is some of what the ads won’t tell you.

• • In order to maintain pricing parity in the Caribbean and elsewhere, the larger, mass-market ships have been under enormous pressure to dramatically increase onboard revenues. This has resulted in nickel and dime pricing for many items previously included in the cruise price such as bottled water wine tasting’s, and crew tipping, (Some lines automatically charge $10-$14 per person per day to guests shipboard accounts)
  • There is intense pressure to purchase gifts from the gift shops, artworks of dubious pedigree, and overpriced shore excursion offerings. Drinks are peddled at every turn.
  • Many of the mass market lines are using flash-frozen foodstuffs such as shore-side prepared frozen submarine sandwich loaves and low-quality hamburgers and hot dogs.
  • Crewing is one of any cruise line’s largest expenditures and we are seeing cost-cutting in this area on many lines. Western European staff is being replaced with less expensive and less experienced Eastern European staff. We are seeing a significant increase in Russian staff aboard most of the mainstream lines.
  • Not one of the five largest cruise lines includes drinks. All charge for bottled water and soda.
  • Because cruise prices on the major lines and the low and mid-range budget categories have not changed significantly since 1992, we are starting to see the clientele aboard many of these ship’s change. Some of the same people who used to travel by Greyhound bus are now traveling on cruise ships. One major line recently told us that when sailings feature promotional pricing, some passengers are requesting that cabin attendants not change their sheets or clean the room “because we didn’t bring any tip money”. This has caused some crew discontent.
  • We are starting to see a myriad of unbundled extra fees for fuel surcharges, security, air taxes, etc These extra fees are not added to the cruise prices shown in newspaper and magazine advertising.
  • It is important to note that not one of the popular, brand-name mass-market cruise lines meets our stringent qualifications to be included on our list of the World’s Top Ten lines. There seems to be an inverse relationship between a cruise line’s name recognition with the public and their overall ratings.
  • When one looks at the Luxury segment of the cruise industry it is clear that demanding guests will not tolerate cutbacks. In fact, the luxury segment seems to be in a constant state of upgrade in all areas including onboard services, food, and shore excursions. Aside from some minor exceptions, luxury lines have not yielded to pressures to dramatically increase onboard revenue.
  • There are lines, such as  Oceania, that have made our list despite some policies  that mimic the additional charges of their mainstream, lower-rated competitors. They have made our list because they have maintained a strong onboard product, in all cases low-density and unique while adhering to a philosophy that each passenger should pay only for what he/she has consumed. These two lines have forged a new cruise category, First Class rather than Deluxe, at a lower price point than their 5-star rivals while operating on a non-inclusive basis. These “Tween” lines tend to offer the highest price/value returns.
  • Our strong recommendation is to take a serious look at sailing on one of the top ten lines at a discounted price rather than risk sailing a mega-ship with substandard service, institutional quality food, and up to 5,000 fellow passengers. The gap between mediocrity and luxury in the cruise industry is widening.
  • A serious analysis of current cruise pricing will reveal, that, when all ‘extras” such as round-trip airfare, are added into the cost of mainstream cruises, the gap between mainstream and Five-Star cruise pricing narrows considerably. Any potential cruiser would do well to calculate the total per day cost of a cruise with all “extras” added in. When that is done, the cost of a cruise will generally come in at between $500-$800 per person, per day. New cruisers who are not prepared to pay that price ought to look at alternative vacation options to avoid sticker shock when they pay their final onboard bill.
  • Finally, our Editors have seen a sea change in the manner in which the larger cruise lines and their small, deluxe distant cousins, handle passenger complaints and problems during the cruise. Because they may carry up to 40,000 passengers per week, the mega-lines must formalize their policies and responses to complaints. The cruise lines that make it to the Top Ten, have a more personalized, understanding, and more compassionate response to any negative issues that a guest may raise.
  • Our rankings do not include speculation about changes brought about by the Covid pandemic. While you will want to know about the financial condition of the various cruise lines and new policies that are Covid-related, we have chosen to cover this material in our cruisetruth Q&A section. This allows us to answer your specific questions rather than generalizing. Covid will be defeated and there will be a post-Covid cruise renaissance. The reviews below are more indicative of what you will experience when the restricted policies and social distancing precautions are removed. 

Please note that cruisetruth.com limits all user comments to frequent cruisers who we have identified and authenticated. Only the opinions of professional reviewers appear in our evaluations including members of our certified CSI (Cruise Ship Inspection) Team. CSI inspectors pay full fare and have a history of cruise experience on competing luxury ships. 

 

# 1 – HAPAG LLOYD – EUROPA 1 & 2

THE BIG PICTURE OVERVIEW:

The 450-Guest, 28,890 GRT, pride of the Hapag-Lloyd fleet, has never been a household cruise name. Since its launch in 1999. the vessel has been sold primarily by travel agents in Germany, Austria, and Switzerland. This is a modern, highly evolved, unusually spacious ship that features some of the finest formal services at sea. Dining is an event and, on certain evenings, even the wait staff works in formalwear.

Although we currently rank the Europa above her mid and small-ship US-based competitors, she is very definitely not for everyone. This is a German-centric experience with German being the ship’s home language. Service is top tier, food is the finest available, and the upscale traveler will notice the quality of the china, the perfection of the glasses, and the comfort of the lounges surrounding the single swimming pool. Lectures are cultural in nature and are offered in German. But that does not necessarily mean that American guests are not welcomed. The crew speaks English as a second language and, given the interest in the Europa among sophisticated cruisers from Great Britain, certain cruises are designated as bilingual English/German sailings.

The décor among this modern feeling ship tends toward the nautical, with a fair number of yacht photos and paintings adorning the walls. That is because the Europa feels like a very private yacht with an unobtrusive staff. Smoking could be an issue for some. The Havana Cigar Lounge will be a plus for those so inclined. Insider’s marvel at the Europa’s superior riding qualities. She is about as smooth as an ocean-going vessel gets with a rather advanced pod propulsion system.

The Europa 1 remains a mystery to most American cruisers. There are language issues and the fact is that only a handful of American travel agents have experienced this unique luxury product so it is not the first ship normally recommended. But for those who enjoy the small details associated with luxury cruising, in a decidedly European environment, the Europa’s rather strong worldwide itineraries might be worthy of consideration. But only if one is comfortable sailing one of the world’s great yachts in the company of German-speaking European fellow guests.

But the introduction of the more contemporary and casual Europa 2 in 2013 has changed the industry’s perception of the Hapag-Lloyd product. The  40,000 GRT Europa 2 carries 510 guests and is yacht-like in its design. Children and North Americans are being encouraged to sail this uber-luxe product and Americans are being enticed by Hapag-Lloyd’s promise of a truly bilingual crew. They have achieved this by requiring an English language course on an ongoing basis for even the lowest level crew member who might interact with guests. There is an English Language “Ambassador” who is extremely helpful with any possible language issues, although reports from the ship say that is rare. A glance around the dining room on the first night indicated any number of Americans who quickly learned that their German wait-staff spoke quite passable English.

Those who favor the Peninsular or Mandarin Oriental style will appreciate the decor aboard Europa 2. Think soft, rather calming colors and lots of limestone and steel fabrication. The interiors reek of luxury and superb interior design and more than one Europa 2 guest has commented that the ship really feels much more like a floating version of “Europe’s very best boutique hotel.”

Shore excursions are no better than they would be on other lines. Given the off-tourist routes this line cruises, tourism infrastructure is sometimes primitive. Bus tours and onboard lectures are in German but earphone real-time translation devices are available and seem to do an adequate job.

Cabins are generally superior to those of other ships in the five-star category. There are no interior cabins at all and all standard cabins feature balconies and comfortable seating areas. There are a number, a wide number, of connecting cabins that serve to enhance management’s goal of making this the more family-friendly of the Hapag-Lloyd fleet.

Staff standards are the highest you can encounter at sea. Issues will be dealt with immediately and the high-end, primarily German clientele, does not suffer fools or poor service lightly. The staff to guest ratios are the highest at sea as is public space. There are many luxurious sitting and lounging areas around the ship and even a sold out sailing will appear to be half-empty. Space ratio comes in at 51+, a rather amazing statistic that explains the feeling of openness aboard Europa 2.

The Europa, with only sixty more guests than a Seabourn ship, has a truly excellent and comfortable Main Dining Room and four specialty restaurants. There is also a buffet that will enable any guest to later claim that they ate at the “best buffet at sea”. The ingredients used aboard ship are absolutely top drawer and Hapag-Lloyd is clearly at the top of the list in terms of per diem guest food “spend”. Of the specialty restaurants, only the Sushi dining area receives some negative comments. As on Europa 1, dinner is a two to three-hour affair so most guests make their unlimited, advance reservations early. There are enough tables for two in all venues. The menu changes daily in the main restaurant. There is never any rush as all restaurants operate on a single sitting basis. Special meals can be ordered with 24 hours notice.

Tipping is neither required nor expected and they actually mean it.

Since its launch and the steps taken to cater to more of a non-German clientele, we are recommending Europa 2 as a much better option for most American guests than the comparatively staid Europa 1.

Dress aboard Europa 2 is, shall we say, Euro-chic, but not in a necessarily Italian way. Guests are well dressed but there is no formal wear. Women will be most comfortable in pants ensembles and blazers while men tend to wear jackets with open shirts to dinner. In order to deal with American proclivities in terms of evening attire, the ship has a “no shorts at dinner” policy. On behalf of the USA, thank you Hapag-Lloyd for that clarification.

This world-class ship, number one in the world for many reasons, fails in one major area of concern to potential cruisers. There are areas of the dining rooms and lounge areas, too many of them, that are set aside for smokers. Given H-L’s desire to attract more Americans to its ships you would think they might take more care in trying to extend the number of non-smoking areas.

WHO OWNS HAPAG-LLOYD?

Hapag-Lloyd has been sold several times since its formation in 1970. It became a subsidiary of the German shipping giant TUI in 1998. Currently, the company is owned by public and private investors based largely in Hamburg. Kuhn Holdings AG and Container company CSAV now hold the majority of shares. 

FLEET FACTS:

Europa

Sep 1999

408 guests      280 International crew

Europa 2

May 2013

516 guests      370 International crew

Hanseatic

April 2019

230 guests      170 International crew

OFFICER AND CREW PROFILE

Officers on all ships are mostly European, with an International crew. As a German company, expect large numbers of German Officers and crew.

HOW COMFORTABLY WILL YOU SLEEP?

Europa 2

Europa 2 is sleek, featuring high ceilings, dramatic cylinder-shaped light fixtures and generously sized windows in its spacious lobby bar/reception area. However, other public areas are more intimate than grand, and Europa 2 doesn’t feel crowded. Hapag-Lloyd says the ship boasts the industry’s highest ratio of public space per passenger. No fighting over deck chairs or a seat at the bar. Cabins, called “suites,” all have balconies and virtually all bathrooms are fitted with separate tubs and showers.

Expense isn’t spared. The ship features high-quality materials, silver-leaf ceilings, wide corridors, and hand-blown Murano glass chandeliers. The Serenissima Italian restaurant is the only place where polished marble is used. Steel and limestone are incorporated throughout. Top German brands of tableware and deck furniture delight those with worldly tastes. The ship’s nearly 900 pieces of original art are noteworthy, including works by Damien Hirst and David Hockney, as well as those of lesser-known contemporary artists especially designed for Europa 2.

Hanseatic – expedition class

The HANSEATIC  Nature and the HANSEATIC Inspiration launched in 2019.  The HANSEATIC Spirit will arrive in 2021. 

Please note: The HANSEATIC Nature is, and HANSEATIC Spirit will be, a German-speaking ship, with all cruises conducted in German only. The HANSEATIC Inspiration will be an international ship, with all cruises conducted in both English and German.

In the cabins and suites, curved lines, natural colors and premium materials come together in a harmonious room concept that promises – and delivers – pure relaxation.

• An ocean view with even more: exclusively outside cabins and suites, almost all with balconies or French balconies
• Grand Suites with a private veranda
• Spaciously designed – enjoy a relaxing stay in rooms from 21 m² (226 ft²) up to 71 m² (764 ft²) in size
• Exceptionally equipped – for example, with binoculars, Nordic Walking poles, air conditioning, coffee machine and mini bar (free of charge)

DINING VENUES RATED

Europa

Europa Restaurant –  A+ – Absolutely among top-tier restaurants at sea.

• Cosmopolitan gourmet cuisine. Modern atmosphere with approx. 265 seats
• Breakfast buffet, gourmet breakfast menu on days at sea, lunch and dinner a la carte
• Open in the mornings, afternoons and evenings

Lido Café

• High-quality buffet and open grill
• Charming atmosphere with inside and outside seating
• Approx. 120 seats inside, approx. 150 seats outside
• Open in the mornings, afternoons and evenings

Venezia  Rated B

• Italian specialties
• Newly redesigned and enlarged to approx. 50 seats
• Open in the afternoons and evenings

 The Globe (from October 2019) Rated A-

• Unconventional, modern creations
• Casual elegance with approx. 26 seats
• Open in the morning for late breakfast, in the afternoon and in the evening

Pearls (from October 2019)  Rated A-

• Tapas variations of fish, seafood and delicacies from the land
• Modern atmosphere with approx. 50 seats in the indoor and outdoor areas
• Open in the evening

Europa 2

Restaurant Weltmeere  Rated A-

The culinary range spans from international to vegetarian menus, which are all interpreted in new and surprising ways.

• The restaurant onboard where our chefs de cuisine demonstrate their very personal flair.
• Magical culinary moments with international and vegetarian menus, always interpreted in new and unusual ways.

Tarragon – Rated A-

Tarragon stands for great French cuisine and bistro classics, served in an art-deco-style setting. You can look forward to specialties that are at once simple and sophisticated, such as beef tartare prepared at the table.

Elements – Rated A

Whether Indian, Vietnamese or traditional Chinese dishes – Elements offers a feast for the senses of everyone with a penchant for the flavors of the East. Enjoy varied Asian cuisine, the aroma of lemongrass, seafood and lime – and Elements’ exotic, modern ambiance.

Serenissima – Rated A

Exquisite classics and new interpretations of the flavors of the Italian Mediterranean: the best of Italy’s flavors and lifestyle. The house specialty is the tagliatelle con gamberoni all’aglio e olio.

Yacht Club

Relaxed enjoyment under an open sky: at the Yacht Club you can experience the finest cuisine and an unforgettable panoramic ocean view, from breakfast to dinner time. Enjoy fresh salads, antipasti, freshly grilled fish, pasta and dishes cooked a la minute direct from the open chef’s stations or from the buffet.

Sakura

Excellent sushi, with dishes ranging from classic to creative, which guests enjoy in a stylish setting – with an ocean view, of course.

ON-BOARD DRESS AND SOPHISTICATION LEVEL

Regardless of the ship, Hapag-Lloyd Cruises attracts a well-heeled, predominantly German-speaking clientele. Regular passengers — most passengers are repeaters — travel all the ships of the line, choosing their sailing by itinerary, but each ship has its own niche. Hanseatic appeals to active adults who want pampering on expeditions, while Bremen, which also is oriented to adventure-minded travelers, features a quality experience at a more moderate price point. Europa, its most traditional ship, tends to draw travelers who want a more classic luxury experience. And Europa 2, drawing on top-notch features found on Europa, is the cruise line’s jazziest, most contemporary ship, featuring dynamic art collections and sophisticated enrichment and entertainment that range from a kitchen studio for cooking-related courses to a jazz club. Its appeal is primarily to younger, less traditional luxury-minded travelers, including families. Hapag-Lloyd has also dedicated Europa 2 as its “bilingual” ship, reaching a more international passenger base with enhanced materials and activities particularly geared to English-speaking passengers.

There’s no dress code, but passengers are usually smartly attired. Think upscale resort casual for daytime — and we mean outfits that cost thousands of dollars, from names such as Bogner and Escada. (Ralph Lauren sportswear is considered low-end here, and the ship’s boutique stopped carrying it.) There are no formal nights or captain’s dinners. Evenings bring out expensive slacks and knee-length dresses for women, and sports jackets for men. The occasional cocktail dress is OK, but tuxedos or gowns are out of place on Europa 2. You can leave the ties and sequins at home.

Europa is a very dressy ship, with country-club resort wear favored during the day and three dress codes for nighttime guidance. There’s casual-elegant (men are required to wear jackets) and elegant (ties required). On formal nights, tuxedos or dark suits are obligatory for every restaurant aside from the buffet venue.

 

SOPHISTICATION SCORE BASED ON GUEST PROFILES, VENUE REQUIREMENTS, AND GENERAL ON-BOARD EVENING ATMOSPHERE

10 (On a 1-10 Point Scale)

THREE THINGS ABOUT HAPAG LLOYD WE REALLY LIKE

• The Europa 2 is one of the most beautiful vessels afloat and with a higher space-ratio than any other cruise ship.
• Children ages 11 and younger sail for free, when accompanied by two paying adults, on the Europa and Europa 2. Europa 2 also offers extensive supervised onboard kids and teen programs in English.
• Offers unusual, exotic itineraries

THREE THINGS ABOUT HAPAG LLOYD WE THINK NEED TO BE IMPROVED

• Apart from the Europa 2, which attracts a small anglophone clientele, the predominantly German-speaking atmosphere aboard other ships can feel isolating.
• Pricey fares don’t cover alcohol or excursions.
• The cost of the cruise (you could do two luxury cruises for the price on one Hapag-Lloyd cruise)

 

COMMENTS FROM OUR CSI (CRUISE SHIP INSPECTION) TEAM

 “We loved the availability of fresh seafood throughout our cruise and the opportunity to dine in the Oriental Restaurant, perhaps the best alternative restaurant at sea. If you sail this ship, be sure to look over the  Meissen china – just beautiful. True, our German is rusty, but we found the classical entertainment to be just right after such elegant dining experiences.”

“The Europa 2 well deserves your recognition as The World’s Best Luxury Cruise Ship. One thing you should include in your review is the manner in which the largest German clientele wants to interact, in English, with the Americans and the Brits on-board. It was as easy to start a conversation on this ship as it was on any of our previous cruises on Silverseas and Crystal, and that really surprised us.”

“We would go again for the food and the white-gloved service. You only need to be aboard for five minutes when you realize this is beyond the typical five-star cruise line notion of true luxury. Very pleased that you are giving them their due. The smoking in the Jazzclub and other lounges was a negative but that was far outweighed by the positives. We are curious about the different cruise lines and so we spent about an hour in chairs right next tot he reception desk. We were pleasantly surprised that American guests were treated at least as politely as European guests. My husband said he felt like we were privileged guests at the best German private country club.”

“Perhaps we should not tell anyone about this ship. It is already hard enough to book passage.” The Europa is definitely not for everyone. But I suppose I would go again just for the great German sausages they served in the Clipper Bar. The dress thing was fine. Yes, the folks on-board seem to like getting dressed up. But you never felt like they were showing off their jewelry as we have on some of the American ships. A lot of the Germans and Austrians described the ship as a luxury yacht, a feeling we could well understand.“

“Sorry – you left out one rather serious negative in your otherwise accurate evaluation. If this is indeed the best cruise line afloat, why is the insulation between cabins so poor? We could hear snippets of conversation on one side of us and a crying child on the other side. We spoke to the Purser who assured us that none of the staterooms had any better insulation. Major oversight.”

“We made the mistake of doing a three-week cruise and it was a really long time to be away from our American movies and television. They tried on board, but you should not sail this ship unless you really want to spend two weeks in a German resort that floats.”

THE BOTTOM LINE IN A SENTENCE

Those guests seeking some of the best services at sea in a German-centric, European atmosphere, will announcements made in German, will find this a more formal way to experience cruise excellence.

 

# 2 – SILVERSEA CRUISES

THE BIG PICTURE OVERVIEW:

These are heady times for Silversea after its sale to Royal Caribbean. The new owners, together with the original founding family from Monte Carlo, have provided the kind of financial stability that will enable Silversea to fully realize its ambitious growth potential.  The line is fully committed to expanding both the luxury cruise and luxury Expedition Cruising sectors. Picture just a few hundred kindred travelers of the CEO variety. Outstanding food and service though lacking dining options found on some competitors. All inclusive top-end quality. Silversea is cruising’s current “benchmark brand”. Imagine Top-quality “everything.” Worldwide itineraries include a number of shorter, one-week sailings. Evenings tend to be dressy in the sense that most of the men voluntarily don sports jackets that are not made of polyester. Per person, food expenditures are among the highest in the industry. The Concierge desk can do just about anything in the way of private travel arrangements in port. Much of Silverseas reputation is based on the assumption that 300 passengers is small enough to make guests feel truly pampered and large enough to provide a wider range of amenities than smaller capacity rivals. The Concierge frequently arranges in-port experiences that go far beyond the norm. Culinary programs in small settings are featured on many itineraries. Like each of the top three lines, Silverseas is trying to offer more casual dining options. But this is still the most formal of the top lines. Don’t consider Silverseas if you are terminally young, hate dressing up, or are uncomfortable traveling with economic royalty. This is the line of champagne and caviar, of lux dreams, realized.

Consumers are seeing new pricing strategies and some changes to the on-board product. Selective sailings now feature free airfare.

Silversea’s management is now on firm ground and highly respected in the industry. The discount programs have been rather successful. Of all of the five-star lines, Silverseas has made the most significant commitment to market its cruise products abroad. Currently, just over 50% of Silversea’s guests are non-Americans. This should be an important factor as guests choose the degree to which they would like to vacation in an international environment.

FLEET FACTS:

Silver Cloud

The first of Silversea’s ships, Silver Cloud has undergone an extensive makeover and is one of the most spacious and comfortable.

–       Launched 1994, but re-introduced in 2017 as Silver Cloud Expedition

–        Crew: 223 – Asian, European

–        Passengers: 254

–        Registry: Bahamas

–        Officers: European Silver Discoverer

The smaller, sleek 116-guest Silver Discoverer is perfect for cruisers looking for their next big adventure.

–       Launched 1989, refurbished 2014

–        Crew: 72 – Filipino

–        Passengers: 128

–        Registry: Bahamas

–        Officers: European

 Silver Explorer

The Silver Explorer expedition ship has been designed to navigate through some of the world’s most remote destinations.

–       Launched 1989, refurbished 2017

–        Crew: 118 – Filipino

–        Passengers: 144

–        Registry: Bahamas

–        Officers: International

 Silver Galapagos

Discover the best of the Galapagos onboard the Silver Galapagos! The smallest ship in the fleet with just 100 guests.

–       Launched 1990, refurbished 2014

–        Crew: 75 – Ecuadorian

–        Passengers: 100

–        Registry: Bahamas

–        Officers: Ecuadorian

Silver Wind

Silver Wind offers you a “home away from home”, including dining and suites with ocean views all day long.

–       Launched 1995, refurbished 2016

–        Crew: 222 – European, Filipino

–        Passengers: 296

–        Registry: Bahamas

–        Officers: European

Silver Shadow

–       Launched 2000, refurbished 2017

–        Crew: 302 – Asian, European

–        Passengers: 382

–        Registry: Bahamas

–       Officers: European

Silver Whisper

Sister ship to the Silver Shadow.

–       Launched 2001, refurbished 2010

–        Crew: 302 – Asian, European

–        Passengers: 382

–        Registry: Bahamas

–      Officers: European

Silver Spirit

–       Launched 2009, refurbished 2018

–        Crew: 412 – International

–        Passengers: 608

–        Registry: Bahamas

–        Officers: European

Silver Muse

–       Launched 2017

–        Crew: 408 – International

–        Passengers: 596

–        Registry: Bahamas

–      Officers: European

Silver Moon

Silver Moon will join the Silversea fleet in 2020.

–        Launched 2020

–        Crew: 411

–        Passengers: 596

–        Registry: Bahamas

–        Officers: European

Silver Dawn

Silversea Cruises has ordered the Silver Dawn, a 596-passenger Muse-class ship, for delivery in late 2021.

Silver Origin

The expedition ship, to be called Silver Origin, will serve the Galapagos Islands, starting in March 2022. Silversea has signed a memorandum of understanding for the two “Evolution-class” ships with shipbuilder Meyer Werft, with the first expected for delivery in 2022.

OFFICER AND CREW PROFILE

Silver Cloud

–       Crew: 223 – Asian, European

–        Officers: European

Silver Discoverer

–       Crew: 72 – Filipino

–        Officers: European

Silver Explorer

–       Crew: 118 – Filipino

–        Officers: International

Silver Galapagos

–       Crew: 75 – Ecuadorian

–        Officers: Ecuadorian

Silver Wind

–       Crew: 222 – European, Filipino

–        Officers: European

Silver Shadow

–       Crew: 302 – Asian, European

–        Officers: European

Silver Whisper

–       Crew: 302 – Asian, European

–        Officers: European

Silver Spirit

–       Crew: 412 – International

–        Officers: European

Silver Muse

–       Crew: 408 – International

–        Officers: European

 

HOW COMFORTABLY WILL YOU SLEEP?

Accommodations aboard both the luxury and expedition ships are spacious and elegant, with a range of suites with panoramic windows or walkout balconies. Entry-level suites on the luxury ships start at 287 square feet (expedition accommodations are more snug) while the most high-end accommodations span 1,389 square feet. Every suite, from the least expensive to the top Owner’s Suites, receive attention from a personal butler. Expect high-end touches like Pratesi linens and amenities such as a choice of soap, body lotion, shampoo and conditioner from Ferragamo, Bvlgari or SebaMed.

A fully stocked mini-bar, personalized beverage selection and extensive pillow menu are just a few perks of Silversea’s ultra-spacious suites.

Where Silver Muse comes up short is its spa, which feels cramped and lacks the luxury you will find in other spots on the ship.

With its 2018 renovation, Silver Spirit flaunts a modern Italian design with Art Deco accents, feeling more like a high-priced boutique Milano hotel than a staid cruise ship. Cream and beige rule the color scheme, and hints of red and blue pop beautifully against the neutral palate. Textural furnishings emphasize velvety and tweed fabrics and buttery leather. New, brighter lighting (particularly in suites) lends a cheeriness throughout the ship — even on the rare gloomy day.

The Galapagos underwent a partial refurbishment in 2013, and then a major redo in 2014, resulting in upgraded accommodations and public areas better suited for its new luxury owners. It now provides all-suite accommodations, with butlers for all passengers. Suites were completely remodeled, with new beige- and blue-accented furnishings, carpeting, bedding, flat-screen televisions and marble-accented baths. A fitness center, massage room, beauty salon, outdoor Jacuzzi and the alfresco Grill restaurant were added. The Explorer Lounge was totally refurbished with plush seating, and corridors were brightened and decorated with Galapagos wildlife photos.

Silver Wind boasts some fantastic “hidden” suites, thanks to her 2008 refit. Of special note, Suite 738 is classified as a Vista Suite, but is located high up on Deck 7, just forward of the aft elevator lobby. At 325 square feet, it’s also substantially larger than those on Deck 4. Medallion Suite 741 is located just across the hall, and is the second stateroom to watch if you like a great location. Although this room lacks the balcony that those on Deck 8 offer, it is larger at 667 square feet, with oversized picture windows providing plenty of light into the separate living, dining and sleeping areas. The bathroom is also bigger than most of the top-level suites.

 

STATEROOMS TO AVOID

Varies by ship. We are pleased to provide stateroom recommendations and analysis. For the Muse: Avoid 662-664 and 632-635 given proximity to public space and noisy areas, Staterooms 736-739, and 834-835 based on location next to both stairway and launderette. Most of Silversea’s top suites are located in the most forward part of the ship. Seek out mid-ship Owner’s Suites, the first suites to sell on most Silversea voyages.

DINING VENUES RATED

Silver Cloud – The Grill, The Restaurant, La Terrazza and la Dame

Silver Discoverer – The Grill, The Restaurant

Silver Explorer – The Grill, The Restaurant

Silver Galapagos – The Grill, The Restaurant

Silver Wind – The Grill, The Restaurant, La Terrazza and la Dame

Silver Shadow – The Grill, The Restaurant, La Terrazza and la Dame

Silver Whisper – The Grill, The Restaurant, La Terrazza and la Dame

Silver Spirit – The Grill, La Terrazza, la Dame, Spaccanapoli ,  Atlantide , Seishin, Indochine, Silver Note

Silver Muse – The Grill, La Terrazza, la Dame, Spaccanapoli , Atlantide , Indochine, Silver Note, Kaiseki

Spaccanapoli –                      Named after the iconic street in Naples, this Italian restaurant specializes in perfectly authentic pizza.

Atlantide – Rated A-             This elegant bar and grill prepare grilled to order steaks and the catch of the day in elegant presentations, including red snapper in a sea salt crust and succulent lobster.

The Grill – Rated A-               Reservations required. Enjoy a truly unique dining experience at The Grill, featuring lava stone heated to 400 degrees. You can cook your own food at the table on top of the grill stone to enjoy the health and flavor benefits of lava stone cooking.

Indochine – Rated B            – Sample the flavors of Asia in this fusion menu, taking you on a culinary journey from India to Vietnam.

La Dame – Rated A              –  Reservations required and $60 per person fee. With a bespoke menu crafted by the chefs from Relais & Châteaux®, you can expect amazing French cuisine and white gloved service.

Seishin – Rated A-                   Dine on fresh sushi and sashimi at lunchtime or Kobe beef at dinner at this elegant Asian restaurant focusing on the cuisine of Japan.

Silver Note –                               A sumptuous, intimate setting with a lively, joie de vivre ambiance is the perfect place to dine, dance, and dream the night away… Small plate tapas-style dishes of mouth-watering international cuisine perfectly complement the rich, exciting entertainment as the smooth sounds of jazz and blues gently caress your ears.  A refined late evening menu perfectly showcases the panache and style of Silver Spirit’s plentiful dining options. 

La Terrazza – Rated A-          Reservations required. Offering the very best of Italian cuisine, La Terrazza’s freshly made authentic a la carte dishes are complemented by a wide range of complementary wines, even in the most remote of destinations! Using only the best seasonal produce, La Terrazza offers a buffet restaurant for breakfast and lunch with indoor or al fresco seating and is transformed into an intimate Italian restaurant for dinner.

The Restaurant – Rated A-   Sparkling with tales of adventure, bonhomie and like-minded friends, The Restaurant offers contemporary, international cuisine created talented chefs. Menus feature regional specialties unique to the destinations guests visit on their cruise, so don’t be surprised to see a roasted Chilean Sea Bass while cruising the Chilean fjords. During days at sea, choose something from La Collection du Monde, a series of signature dishes created exclusively for Silversea cruises by the Grands Chefs Relais & Châteaux.

Kaiseki –  Rated A –               Reservations required and $60 per person charge for dinner.  Try this one at lunch and there is no reservation needed and no charge – the only difference is no warm saki is served. The fine art of Kaiseki lies in its meticulous preparation and beautiful presentation. Dishes reflect a passion for tradition and performance and our reinterpretation of these values is clear. Balanced menus have been inspired by the five elements of Japanese nutritional cuisine and respect the equilibrium of yin and yang.

Silversea cruises are all-inclusive, so there’s no need to purchase a separate drinks package. You’ll have full access to carefully selected wines and premium spirits throughout your stay, along with specialty coffees, bottled water, juices and soft drinks. These are complimentary in all bars and lounges as well as at mealtimes.

ON-BOARD DRESS AND SOPHISTICATION LEVEL

The atmosphere aboard a Silversea ship is refined and elegant.

There are sophisticated entertainment options on offer each evening with most ships including cinemas, show lounges, piano bars, and libraries. Plus, Silversea’s Enrichment Programis another prime source of entertainment, filling your days and nights with unique lectures from world experts.

The dress code matches Silversea’s luxury aesthetic. Casualwear is acceptable during daytime activities, including typical resort attire. Ladies should take note that flat or low-heeled shoes are required for all deck activities

Casual evenings call for a smart casual dress code, including open-neck shirts and slacks for gentlemen and blouses, skirts, trousers and casual dresses for ladies. Informal evenings are slightly smarter with the addition of a jacket. On formal nights, guests are expected to dress to the nines with evening gowns and tuxedos or cocktail dresses, dinner jackets and dark suits.

It is possible to avoid formal nights, however, if dressing up is not for you.  On formal nights, guests may dine in La Terrazza and choose to dress informally; dresses or pantsuits for ladies, jackets for gentlemen (tie optional). This option also applies to Seishin and Stars on board Silver Spirit.  In addition, dining at The Grill is optional casual all nights. Following dinner, all guests are free to take advantage of any or all public spaces, however, jacket is required. Sailings of 9 days or less typically feature 1 formal night, while longer voyages usually have 2-3 formal nights.

Silversea passengers are affluent. Many passengers are retirees — former doctors, lawyers, CEOs, and accountants — with the leisure and the resources to make Silversea their cruise line of choice. You might encounter a slightly younger crowd on some expedition voyages as well as Silver Muse and Silver Spirit, the line’s largest luxury ships in the fleet. Shorter voyages also tend to draw younger passengers. In terms of nationality, usually, about 50 percent are from North America, with the other half coming from all over the world (predominantly the U.K., Europe, and Australia).

SOPHISTICATION SCORE BASED ON GUEST PROFILES, VENUE REQUIREMENTS, AND GENERAL ON-BOARD EVENING ATMOSPHERE

10      on a 10 Pt. Scale

ABOUT ACCOMMODATIONS

Each suite is furnished with a bed that can convert from twin to queen; beds are king-sized in big suites, beginning with Silver Suites on up. The luxe beds are made with silky Pratesi linens and duvets. Suitcases fit easily under all beds. Choose from nine pillow selections, including firm, down-alternative, body pillow, and buckwheat. (Standard pillows are 25 to 30 percent down and 70 to 75 percent feather.)

FIVE THINGS ABOUT SILVERSEA WE REALLY LIKE

Expeditions are seamlessly orchestrated. Mornings and afternoons are activity oriented, while evenings bring cocktails and briefings. Active travelers snorkel, hike, kayak and take Zodiac and land tours.

• Crew members on all ships in the fleet receive the same training and are held to the same rigorous standards.
• Silversea is a true 5-star experience with every detail carefully thought out.
• The Concierge Desk frequently arranges in-port experiences that go far beyond the norm.
• Silversea has the highest percentage of other nationalities (Non-American) of its competitors. The cruise experience is more international.

THREE THINGS ABOUT SILVERSEA WE THINK NEED TO BE IMPROVED

• Food options could be more varied on some ships.
• Informal and Formal Dress Nights where men are required to wear a sports jacket and suit or tuxedo respectively, are seen by many as throwbacks to the early days of cruising.
• Pre and Post Hotel stays and Free Business Air Programs lack any consistency and only seem to apply to sailings where Silversea anticipates it might have challenges filling a ship.

 COMMENTS FROM OUR CSI INSPECTION TEAM REPORTS:

• “We had dinner the first night with a lovely couple. My husband and I thought he owned a sailboat but by the time dessert arrived we had figured out that he owned a fleet of tankers. That, I suppose, is Silversea

• “Having sailed on each of the top three lines, we have decided that Silversea is best at providing an atmosphere of total luxury with a Concierge staff that really is willing to personalize the cruise experience ashore. We were able to set up a personalized itinerary with a private driver in Monte Carlo on no more then one days notice.”
• “The two formal nights on a seven-night sailing out of Istanbul struck us as just about right. We don’t know why this line is always portrayed as sailing with a bunch of primping penguins.”
• “What none of the travel books on cruising tells you is that Silversea actually creates its own shore excursions, operates them with smaller groups, and stays away from mass market sightseeing. That alone, is worth the price of admission, along with all of the other things we love about the line.”
• “We like the larger ships in the fleet, the Silver Shadow and the Whisper, carrying 388 guests. This seems to us the perfect size. We wonder about the relationship Silverseas with Relais and Chateaux. It would be easier to understand the approach to food if we could be in the hands of a great celebrity chef. My husband loved The Humidor with its great sofas, good wines, and “enticing” selection of cigars. He met more people sitting in there then I met in the Spa.”“Just got off the Wind after its $20 million dollar refurbishment. I thought it was a beautiful ship before – now its really nice. The cabins are all new and we love the new Observation Lounge. This has to be the best cruise line on earth.”
• There are now two hamburger choices on the dining room dinner menu every day.  Nobody sails Silversea and pays their prices to have a hamburger at dinner in the dining room.  Others commented on this as well. The dining room lunch menu only changes every three or four days.  It used to change every day. They used to offer petit fours and sorbet at dinner each evening.  Not once on this cruise.
• We have always, at least for last ten years, been invited to a dinner with one of the ship’s officers.  Not this time.  Another couple we met, long time Silversea guests and also in a Silver Suite, had the same observation.  We don’t need special pampering, but it was a nice gesture, a way to recognize some of their better customers, and made for an interesting, enjoyable dinner.
• On every previous Silversea cruise, there was a captain’s farewell, the highlight of which was that the entire crew would parade around the theater or deck, depending on where it was held, guests applauding to recognize the crew, and we always thought it was a nice touch.  They would also usually, as part of this, show pictures of various passengers taken during the cruise, which was kind of fun.  No such farewell on this cruise.
• We found that the stretch of the “Spirit” was a great success. So has been the addition of small, new dining venues. Silversea ships are, for most of its guests, the perfect size.
• We tested the Concierge team with some uniquely challenging requests – all of which were met with a smile. This is perfect for guests who like to make some shore excursion decisions after they have boarded the ship. The Front Desk staff at Silversea seems to be better-trained on Guest Relations than any of their competitors.

 CRUISETRUTH CERTIFIED CSI INSPECTION REPORT:      The Silver Muse Montreal to Ft. Lauderdale

• The newest addition to the Silver Sea fleet is sleek and modern.  Its muted color palette features brown, tan, soft blues and cream. Rich fabrics and refined marble are used in the suites and throughout the restaurants, public spaces, and lounges. The Silver Muse is beautiful in its luxury and simplicity. 
• The overall layout of the ship is similar to its sister ships.  The pool area has been enlarged, with the casual seating area expanded.  While the cool weather on over half our cruise restricted the use of the pool area, when the warm breezes blew in as we reached Norfolk, the pool was a great place for relaxing or enjoying a casual meal.  There is additional outdoor space on other decks where it’s easy to find a quiet spot to tuck yourself away to enjoy a good book or an afternoon nap.
• For this cruise, we booked a Silver Suite, and it was wonderful…a serene, elegant space that offered every amenity we desired…expanded space in the bathroom with a bigger shower, comfortable seating area, roomy closet, and dressing table plus expansive HD TVs.  Whenever possible we were out on the veranda enjoying the sunny days or watching a missile launch from Cape Canaveral…an unexpected treat on the last day of the cruise.
• Dolce Vita, the bar/lounge area with the reception and tour desks, is massive.  Not sure how space could be used more effectively but there is so much seating it almost seems cavernous.  The highest occupancy is each afternoon for trivia, and even then less than half the seating is used.  Not that many guests convene here as a gathering spot before dinner as it’s just not conducive to meeting people.
• The Spa/Gym area has been upgraded with treatment rooms that have floor-to-ceiling windows and a dedicated outdoor whirlpool.  The workout area has more space for equipment than other Silversea ships, and is a very pleasant environment for those who want to exercise.
• A new, very popular addition is Arts Café. The café offers early-morning to late evening beverages and finger food.  It’s the only place to get a cup of coffee or tea in the early morning, and it serves as the spot for afternoon tea. There is no High Tea service on the Silver Muse like on other Silversea ships. In the early evening, the venue is another lively cocktail lounge.  In fact, the café is so popular it’s often difficult to get seating.
• Turning to dining, there are eight restaurant options on Silver Muse.  A very ambitious concept of requiring dinner reservations in all restaurants, a different dress code for each, and the same menu every night has created quite a stir among cruisers.  Even though you could book reservations online months before the cruise, it was still impossible to get a guaranteed reservation in several venues, especially the small gourmet La Dame or the Silver Note super club.  Therefore, one of the pluses on other Silversea ships, being able to meet other cruisers in the bar before dinner and then agree to dine together, was effectively eliminated, because of the difficulty of changing dinner reservations at the last minute.  Silver Sea has received so much negative feedback from this reservation system that on the cruise following ours and going forward, they are converting Atlantide and Indochine to open seating. 
• The food in all the restaurants was very good, even better in Atlantide than in the main dining room of the other ships.  The food presentation was very creative and the tableware exceptional. The only issue we heard of (and experienced) was the heavy use of spices in Indochine and often on the pasta station at lunch in La Terrazza  The Grill and La Terrazza continued to be our dinner favorites.  The Grill menu offerings have been increased and many evenings seating was at capacity because it is so popular and the dress is casual.
• Service overall was excellent.  Our butler was probably the best we’ve ever had.  He never made any notes of our requests, yet delivered flawlessly.  We had expected to see more crew that we knew from other ships but only several waiters were familiar.  The only challenge we faced was breakfast/lunch service at La Terrezza, when colder weather kept everyone inside.  The waiters seemed to be scrambling to clear and reset tables rather than attending to the requests of seated guests.  We found lunch at Atlantide a more relaxing option, and the menu changed daily.
• As veteran cruisers, we know that reviews can be influenced by the weather and port experiences.  And with all the hurricane activity along the East Coast this year, we did not know what to expect.  How fortunate we were to hit a period when the seas were almost flat and any rain came overnight.
• Our most memorable excursions included visits to the JF Kennedy Presidential Library in Boston, our adventurous walk on the High Line, a 1.45-mile-long elevated linear park, greenway and rail trail, to the Chelsea Market in New York City, and a tour of the Kennedy Space Center.
• This is, by all measures, a truly five-star experience. Under its new leadership, Silversea is clearly committed to listening to its guests and to maintaining its top-tier status in the industry. The Muse was “a hit” on a great many levels.

OFFICIAL CSI INSPECTION REPORT

The specifics and examples provided in this report will help Churchill & Turen Guests as well as tens of thousands of cruisetruth online followers make the best possible future cruise decisions. Industry executives follow our reports closely as they know we only accept evaluations from carefully “Certified” frequent luxury travelers. CSI Reports are not influenced in any way as we do not accept paid advertising, promotional funding, or complimentary travel for anything published on our consumer travel sites.  This report will appear (using pen name only) on Cruisetruth or River Boat Ratings under the appropriate line.

SHIP/DATE/ITINERARY SAILED:

Silver Dawn/July 22-August 4, 2022  Venice-Rome

GUESTS: Team Travel Well 

PRE-CRUISE ARRANGEMENTS INCLUDING HOTELS AND TRANSFERS:

Whomever SilverSea contracts with in Venice for Airport transfers needs to be re-evaluated.

A large group ( 4 member of our group included) were transferred to a hotel for 3 hours with no communication about where they were going, what the process was and what the timing would be.

A clear explanation would have helped but none was given. Only one person was there to deal with 50 people. She was overwhelmed and of little help.

All the baggage was offloaded and put in a number of rooms.

When the passengers left they were left to walk through a number of room and offices to find their luggage and bring it to the bus for transfer to the cruise terminal. This was a real issue for some elderly passengers. We arrived more than 3 hours after this group but we were on board well before any of this group.

Unfortunately, this left a very sour taste in the mouths of many passengers and was difficult to recover from.

OVERALL IMPRESSIONS OF THIS LINE COMPARED TO OTHERS YOU HAVE SAILED:

Underwhelmed vs other top-tier lines (Seabourn, Regent)

Ship understated but still lovely – no grand staircases, gallery, etc.- no “wow” factor anywhere on board. You enter into a bar/lounge ( La Dolce vita) that was very underutilized and had little ambiance

Lounge/Theater spartan in décor – sets minimal

Evening entertainment was below average compared to other cruises we have been on.

Amount of “shade” seating at the pool was limited.

HOW WERE YOU GREETED? WHAT WAS THE LEVEL OF STAFF ACKNOWLEDGEMENT AS YOU WALKED THROUGHOUT THE SHIP?

All staff said hello and have a nice day but the number of staff able to great us by name was minimal.

Officer interaction almost nonexistent.

WHAT ARE THE THINGS THAT STOOD OUT ABOUT THIS EXPERIENCE?

Wonderful that business air was included in voyage.

The itinerary was spectacular 

Shore excursions were excellent with a few exceptions

Loved the Optium Spa offerings  for in room ( Butler drawn bath with music, champagne and nibbles not to be missed)

WHAT AREAS OF OPERATION NEED IMMEDIATE ATTENTION FROM MANAGEMENT?       

Web site needs help – not easy to navigate

In room communication difficult to work with –

 Restaurant reservation system needs work. – I had butler, guest services and restaurant manager cancel reservations that still showed up as confirmed days later. I actually gave up trying to cancel by the middle of the trip.

This is in stark contrast to most other lines-booked specialty restaurants for an upcoming cruise in less than 5 minutes on another line.

The Wi Fi was probably the worst I have experienced in the Med in the last 6 years. Very disappointing for a new ship. 

Ordering in La Terrazza for breakfast was problematic. Some days were OK some days it was awful. This venue should likely be left just as buffet only because anything beyond that caused massive waits and order mix-ups. Staff training hopefully will resolve this issue

Think about using the area along the sides of the pool as an optional shade area for passengers. This space could be set up with pool chairs during the day and converted to dining areas in the evening. While more work for the crew it certainly would help those looking to relax out of the direct sun.

WHAT WERE YOUR FAVORITE AND LEAST FAVORITE IMPRESSIONS OF ON-BOARD DINING OPTIONS?

Good selection of restaurants HOWEVER several of the specialty restaurants were tiny. Getting tables for a group larger than 4 was problematic.

Quality of food was excellent as was wine and drinks.

Loved the Arts café for early morning coffee and pastry. Franco was superb – he started your order as soon as you walked in the door. He never forgot how you liked your coffee

Loved the bars on board having themes . Each bar had their own selection of specialty drinks which made for some great variety. Special kudos to salt bar team who mixologist was incredible

Hot rocks is an interesting take on dining. You are invited to cook your own protein on a hot rock.  Tried it once – was ok- not our favorite.

CAN YOU DESCRIBE YOUR FAVORITE AND LEAST FAVORITE DINING VENUE AND OFFER SPECIFIC REASONS WHY?

Best Dining – Atlantide was wonderful. Good menu options and great service. Liked that there was a regional daily special.

Kaiseki was probably the best service of all venues. Teresa made dining here fun and we loved that she worked with the chef to accommodate dietary needs.

Disappointing that with this line the specialty restaurants still ask for upcharge.  Food was very good but in our minds not worth the extra cost.

Least favorite – La Terrazza for breakfast – see note above.

WAS THE QUALITY OF THE EXPERIENCE COMMENSURATE WITH THE PRICE YOU PAID? WHY?

Yes – given that the cruise price included business class air it was a good value for the money.

Also – butler service, excursions, transfers wifi all included so very good value

HOW DID THE HANDLING OF SHORE EXCURSIONS MEASURE UP TO OTHER EXPERIENCES YOU HAVE HAD?

Very comparable. Liked that they kept the group sizes small.

Having crew members accompany the excursion was a benefit.

WHAT RECOMMENDATIONS WOULD YOU MAKE TO THE DIRECTOR OF SHORE EXCURSIONS?

Spend time on each excursion – there were a few excursions that due to the day of the week- the “free time” meant walking in a small town with nothing open and nothing to do in 100+ degree heat.

Reconsider Bari as a port of call – not really a cruise port.

DID YOU DETECT ANY COST-CUTTING AREAS OF OPERATION? IF SO – WHERE?

We were told by a ship employee that they were running with 30 odd staff positions open.

Perhaps this explains some of the slow service issues.

A little thing but this is the first ever cruise that did not provide a tote bag for excursions/beach days. Perhaps my fault for not planning well but this made a few excursions more difficult than they needed to be. Next time I will bring my regent bag.

WHAT TYPE OF GUEST DO YOU THINK WOULD BE UNCOMFORTABLE OR UNHAPPY SAILING YOUR SHIP?

Anyone looking for “production style shows/entertainment.

Anyone looking for a significant amount of onboard activities (for example doing mini golf nightly around a stairwell- not our idea of a great onboard activity)

DID STAFF RECOGNIZE YOU BY NAME AND PROVIDE TRULY UNIQUE AND PERSONALIZED SERVICES?  (Please provide specific examples)

Barrista Franco

Kaiseki manager – Teresa

DID YOUR STATEROOM/SUITE MEET EXPECTATIONS? WHAT SUGGESTIONS WOULD YOU MAKE TO THE HOUSEKEEPING DIVISION?

Yes -beautiful suite.

Well appointed, comfortable bed, loved having footrest provided on Veranda.

When the ship goes in for refurb( a while from now), add a small footrest in the shower for women to shave their legs –

HOW WOULD YOU EVALUATE THE OFFICERS AND STAFF INTERACTION WITH GUESTS?

Minimal with officers.

Staff was very friendly- but again they seemed short-staffed. A singer was pulling double duty as an assistant cruise director. She admitted that she had no training in that role.

WERE THERE ISSUES RELATED TO DRESS EXPECTATIONS THAT YOU FELT NEED TO BE AMENDED?

Formal nights were nice but the requirement for men to wear jackets on other nights was a bit much. Also this wad unevenly enforced throughout the ship.

ARE THERE SPECIFIC EXAMPLES OF STAFF PERSONALIZING YOUR EXPERIENCE OR GOING OUT OF THEIR WAY TO ENHANCE YOUR CRUISE?

none

WAS THE SOPHISTICATION LEVEL OF YOUR FELLOW GUESTS ABOUT WHAT YOU EXPECTED? (Comments)

Yes -as always a mixed bag.

Most folks were well traveled and enjoyable.

There were a few who never stopped complaining.

More under 18 guests than I would have expected.

FINALLY – WHAT ARE THREE THINGS YOU FEEL ARE MOST IMPORTANT TO COMMUNICATE TO THOSE GUESTS CONTEMPLATING SAILING THIS LINE AND SHIP IN THE FUTURE?

• Not Silversea specific but: Do not take cruises originating out of Venice. The new rules and remote ship location make the embarkation process Logistics are a huge issue and the sail out is no longer a magical experience.
• This ship is in its inaugural season so be prepared for hiccups – The staff definitely needs attention. The crew is a complete mixed bag – some are great- some are in serious need of additional training. As a result, service ranged from great to awful.
• This is a ship for those looking for understated elegance and a relaxing voyage- not for those looking for constant activity and entertainment.

  Thank you on behalf of all of those who will be reading your un-edited comments

 

THE BOTTOM LINE IN A SENTENCE

Silversea is the most sophisticated option for upscale American cruisers seeking high measures of European-style service and an international clientele that appreciates the line’s more discreet and elegant approach.

 

# 3 – REGENT SEVEN SEAS

THE BIG PICTURE OVERVIEW:

If our rankings were based solely on what is included in your luxury cruise Regent would rank # 1 in the world. No other line offers Regent’s combination of complimentary shore excursions in every port and included Business Class Air from major gateways throughout the United States. Regent is the perfect blending of casual sophistication, lots of options, and the largest cabins in its class.

Allow us to pause for just a moment and consider what separates Regent from its competitors:

• Regent Is the most inclusive 5-star cruise line with amenities that include about 50% of all shore excursions included in your fare along with Free Business Class Airfare.
• Regent has the largest standard staterooms afloat. The majority of their ships start at 300 sq. ft. with a balcony and a stocked refrigerator – that is the lowest tier stateroom on the Voyager and the Mariner. 
• Regent is the most casual of the true five-star lux lines. There are no formal nights for any sailing of fewer than 16 nights.

So why doesn’t Regent rank # 1 in the ratings? The ships are less personal than their competitors. The staff makes little effort to address guests by name. Breakfast and luncheon buffets are not the best in class. But, for many guests, the list of inclusions and the casual nature of the sailing experience, together with two truly spectacular new ships, the Explorer and the Splendor, will combine to make Regent the best possible option for those seeking quality, if not top-tier luxury, in a more casual shipboard atmosphere. Our review team has emphasized that, while not leading in several specific areas of service, the overall value combined with casual style and industry-leading inclusions, makes Regent an easy first-choice option for consumers. 

The 700 Guest Mariner and Voyager have hit the sweet spot of available space and amenities to match. The Navigator, at 490 guests, is ideal for those seeking a more intimate experience. The Regent Explorer is considered the most exciting new vessel in the luxury market by a wide swath of industry observers. The Splendor, identified as “The Most Expensive Cruise Ship Ever Constructed” is highly anticipated.

Regent now includes a complimentary luxury pre-cruise hotel stay before each cruise for guests booked in a Concierge Suite or higher. Guests have the option of taking an onboard credit if they choose to pass on the hotel night. Regent also includes so-called “two-for-one inclusive pricing”, free Business Class air, included shore excursions, drinks, and gratuities. This makes Regent the current leader in terms of inclusions but consumers are always advised to utilize our recommended costing formula to evaluate true value versus marketing hype.

Drinks are included, along with wines. Gratuities are not expected and all of the ship’s linens have been upgraded. Regent may offer the perfect blend of “not too much formality”, “ships large enough to offer amenities yet small enough to be called intimate”, and dining choices that create pre-meal excitement.

The line’s Mariner and Voyager offer the industry’s perfect blend of size (700 guests) and amenities, all-balcony cabins of 300 sq. ft.+. These are hands down, the most comfortable and spacious lower-category categories in the luxury market.

When considering Regent for families, it is important to note that the Mariner does not have connecting rooms.

• • Mariner & Voyager are well equipped with self-service laundrettes. Navigator only has two. If planning to do laundry onboard, bring fabric sheets, no fabric softener provided. All laundry services are at no cost to guests. Navigator‘s two lowest categories (G&H) are window suites. Oceanview window -6.5 feet wide does not open. Cabins that end in the number ’7″ are for triple occupancy. Regent is a member of the “Guild of English Butlers” a company created for the recruitment & training of butlers around the world. The ship’s butlers (for categories B & higher) provide everything from in-suite bar set up, afternoon canapés, packing, unpacking, laundry pressing (for a fee) or any special requests.

• • Internet use is one of the few services for which there is an additional charge. Passengers can, for a $6.50 daily charge have a copy of their favorite newspaper transmitted electronically delivered to their cabin.

• • Regent is one of the few luxury cruise lines that genuinely welcomes children & offers a dedicated children’s program during kids’ school breaks in the summer months.

• • All drinks are included, and guests can request from their steward bottles of wine or liquor(Grey Goose), etc.. to their cabin. The only time there is a charge for liquor is if they request a high-end scotch, or an expensive wine/champagne.

• • Room service is 24 hours & many guests enjoy memorable dinners in-suite on their balcony.

We think it is important to point out that several industry evaluation sources place either Seabourn, Crystal, or Silverseas above Regent in their rankings. In previous years, we felt that Regent could not be said to outrank these worthy competitors. In our latest ratings, however, we feel that Regent has one-upped it’s Five Star competitors with the industry’s best accommodations, food that is approachable and keeps getting better, and pricing that is, at this time, the most inclusive in the industry. Not one of their competitors is offering the combination of Free Airfare, Gratuities, All Alcoholic Beverages, and Complimentary Shore Excursions. Suite guests receive additional amenities that often include a pre-night hotel and complimentary Business Class air. Regent soars to the head of the pack with its consumer-driven amenities that simply make it a superior value for luxury that is less formal than one typically encounters on a true five-star lux product. 

(Note that the Navigator is a smaller vessel and carries just 490 guests. It is still considered an extremely low-density ship. Given its size, we think that the Navigator should not be booked for longer sailings with potentially rough seas.

One of the policies that separate Regent from its lux competitors, Crystal, Seabourn, and Silversea is its policy of “No Formal Dining Nights on Any Cruise of Less than 16 Nights”. This allows Regent to own the “top tier luxury without the formality” crown.

Finally, Regent is the only five-star line to include both included shore excursions in all ports as well as Included “Business Class Air” on all sailings outside the United States. It is a potent marketing tool and goes a long way toward explaining Regent’s success. It is surprising to us that not one of their competitors can match Regent’s Free Business Class Air Offer.

But let’s break that down a bit. Free Air is not really “Free” when there is a lower price when guest’s take an “Air Credit” and do their own air. On a European cruise, as an example, the current credit for Business Air on Regent will be between $2500 – $2800 per guest. It would be almost impossible for a guest to beat those fares, inclusive of baggage handling, taxes, and transfers, by booking on their own. So read “Free Air” as a great value but it is not really “Free”. Also, be aware that at least half of the shore excursions in a typical port come with a charge. Some shore excursions, mostly basic sightseeing overviews, are included. But do not expect that the better, more active tours will be complimentary.

FLEET FACTS:

Seven Seas Splendor  Brand new ship to launch February 2020.

Launch date: 2/2020 

750 guests      542 International crew         

Seven Seas Explorer

Launched in 2016

750 guests      542 International crew         

Seven Seas Voyager

Launched 2003

Re-launched in 2016

700 guests      447 International crew         

Seven Seas Mariner

Launched 2001

Major overhaul in 2018

700 guests      445 International crew         

Seven Seas Navigator

Launched in 1999

Refurbished in 2016

490 guests      345 International crew         

OFFICER AND CREW PROFILE

Officers on all ships are mostly European, with an International crew.

HOW COMFORTABLY WILL YOU SLEEP?

The crown jewel of the newly launched Seven Seas Explorer is the Regent Suite, lavish and luminous the suite is situated on the very top deck equal in size to a luxurious home. The suite is 4,443 square feet including a 1417 square foot balcony overlooking the bow. The Regent Suite has two spacious bedrooms, 2 ½ marble baths, and 1 full-service in-suite spa. The Regent Suite is possibly the most lavish at sea.  It is decorated with rare artwork, has a genuine horse-hair mattress (worth $90,000) on the master bed and there is an in-cabin spa offering unlimited, private Canyon Ranch spa treatments.

The new Explorer offers its lowest category in the Verandah Suite. Unlike the other three ships in the Regent fleet, where minimum suites start at 300 square feet, on the new Explorer and Splendor entry-level veranda staterooms are much smaller. The Category H is only 219 sq. ft. while the G1 and G2  “deluxe” veranda suites are 253 sq. ft. The Concierge Suite 461-415 square feet. The Master Suite is a two-bedroom suite with 2108 square feet and it includes dinner with a Senior Officer and other amenities.

On all ships, Regent Seven Seas offers spacious, all-suite accommodations with balconies. The Navigator is the only Regent ship to have a category with no balcony. This cabin, the Deluxe Window Suite, is 301 square feet.

When considering Regent for Most Regent cabins have European king size elite slumber beds that can be converted to twins with thick and luxurious European linens and duvet. Guests in the Regent suite are able to request the bed linens of their choice.

The beds on Regent do not generally face the balcony or window but are positioned to face the flat screen television.

families, it is important to note that the Mariner does not have connecting rooms.

STATEROOMS TO AVOID

Guests have reported that cabin 800 is the worst cabin on the Regent Voyager (Cabin 801 starboard side is equally bad). Not only does it have an obstructed view (1/3 obstruction by a huge steel hull) but it is directly under one of the ships main A/C ventilation, exhaust units that is loud and rattles the room.

On all ships, don’t forget the cruise ship engine. While humming noises put some to sleep, the loud buzz of machinery might drive you crazy. Passengers on the lowest deck are most likely to hear engine or even anchor sounds.

 

DINING VENUES RATED:

Compass Rose:  Rated B+    

Main dining room on all ships. Offers a wide variety of options plus the ability to customize your own dishes. We did find examples of obvious portion control.

La Veranda:                              Enjoy elegant breakfast and lunch buffets in this chic outdoor dining room or al fresco on the shaded open-air deck.

Prime 7:       Rated A                   

Reservations required. An intimate steakhouse which elevates classic American fare to a new height.

Sette Mari  Rated A-               

Each night La Veranda transforms into a dinner venue serving authentic Italian specialties. It is part of the ship’s upper deck buffet area by day and nicely transformed in the evening. Guests select from a superb antipasta buffet first followed by sit-down service of remaining courses. This restaurant normally is not “discovered” until mid-cruise but, by then, the “buzz” is quite favorable.

Pool Grill:                                Featuring delectable regional barbeque and gourmet burgers.

Chartreuse: Rated A-       

Reservations required. A modern French menu evoking a chic Parisian dining experience. Available on Seven Seas Splendor, Explorer, Voyager and Mariner.

Pacific Rim:  Rated A             

Reservations required. A sophisticated specialty restaurant serving an array of Pan-Asian dishes. Exclusively on board the Seven Seas Splendor and Explorer.

Room Service: Available 24 hours a day. During dinner hours, order dishes to your exact taste from the Compass Rose menu and they will be served course-by-course.

In  2012, Regent changed the theme of its veranda restaurant to a casual Italian no-reservation required option called Setti Mare. The restaurant is located on all Regent ships and features appetizers and house-made pastas at a buffet or table-side, followed by entrees ordered off the menu. Guests who wish to go ashore in the evening will find Setti Mari to be a satisfying experience without the need to allocate two or three hours for dining. The majority of guests will want to linger, and the casual Italian concept will make that possible with an expansive selection of comfortable yet refined Italian cuisine. Sette Mare has been a major success. Although this is identified as a “No reservations required” venue, tables of four or more should contact the Maitre d in advance.

ON-BOARD DRESS AND SOPHISTICATION LEVEL:

During the day, passengers wear comfortable clothing appropriate to the sailing climate. Poolside, bathing suits and cover-ups (for women) are common, though swimwear is not allowed indoors. Women wear shorts and T-shirts or blouses, capris, jeans, dresses or skirts indoors, while men go with jeans or shorts and T-shirts or polo shirts.

At night, elegant casual is the name of the game. That means skirts or slacks with blouses or sweaters, pant suits or dresses for ladies; slacks and collared shirts for men. Jackets are optional, but they’re fairly common. Jeans, T-shirts, baseball caps, shorts, and sneakers aren’t appropriate in any public space after 6 p.m.

Cruises of 16 nights or more will include two optional formal nights, where women might wear evening or cocktail gowns or formal pants suits; men might wear tuxes or suits. Elegant casual dress still is appropriate even on formal nights. Cruises of 15 nights or less don’t feature formal nights.

The final night of the cruise allows passengers to dress more casually, but most stick with elegant casual.

While the age range encompasses couples from the mid-30s to 80s, Regent Seven Seas Cruises primarily attracts professional and retired couples, aged 60-plus, who are affluent and seasoned travelers. The line, which traditionally has marketed to North Americans, also courts travelers from other parts of the world, including the U.K., Spain, Japan, France, Portugal and Brazil.

The itinerary of the ship tends to drive the age and activity levels of individual sailings, so seven-night Mediterranean voyages attract a slightly younger, more active demographic than do lengthier cruises. which are more appealing to the line’s core audience.  More than 50 percent of passengers are Regent repeaters on 14-plus night cruises

SOPHISTICATION SCORE BASED ON GUEST PROFILES, VENUE REQUIREMENTS, AND GENERAL ON-BOARD EVENING ATMOSPHERE:

8    on a 10 Pt. Scale

FIVE THINGS ABOUT REGENT WE REALLY LIKE:

• Regent is uniquely inclusive: fares cover cruise prices, airfare, pre-cruise hotel stays in some categories, transfers, gratuities, shore excursions and beverages, from liquor to sodas. Value perception is the highest in the five-star category.
• A high proportion of Regent guests choose the line for its unabashed lack of cruise formality while still offering five-star amenities.
• Some of the largest standard cabins in its class (Ritz Carlton average staterooms are larger)
• Free Business Class Air is included on all cruises outside North America.
• Larger number of excursion choices.

 THREE THINGS ABOUT REGENT WE THINK NEED TO BE IMPROVED

• Regent is less elegant and sophisticated than some of its competitors. Guests are not generally addressed by name. The Regent experience is not really personalized.
• The number of excursions that are extra or not included seems to be increasing.
• It can be difficult to get a reservation prior to the cruise at one of the specialty restaurants at a decent time.

CERTIFIED REGENT SEVEN SEAS NAVIGATOR CSI REPORT

CSI INSPECTION TEAM MEMBER –  DP  (Frequent Luxury Cruiser – Attorney) – DP

SHIP/DATE/ITINERARY SAILED: –Regent Navigator /July 23/London-Norway-Russia-United Kingdom-Amsterdam

OVERALL IMPRESSIONS OF THIS LINE COMPARED TO OTHERS YOU HAVE SAILED:

This was our third Regent voyage.  We’ve also experienced three Seabourn voyages and two with Crystal.   Regent, overall, is the best in our opinion, a notch above the other competitors mentioned.

WHAT ARE THE THINGS THAT STOOD OUT ABOUT THIS EXPERIENCE?

The embarkation process was swift and painless.  It took less than 15 minutes and the shore agents were friendly and helpful.Our cabin attendant was delightful.  Friendly, helpful and flawless in her performance.  She said that this was her first time “on her own” and on past voyages she was the #2 attendant for the large suites.  She was clearly excited and honored to be promoted and her performance and attitude showed that.

The size (about 500 guests) was just right for us.   We never felt cramped…or crowded.

WHAT AREAS OF OPERATION NEED IMMEDIATE ATTENTION FROM MANAGEMENT?       

The rumbling noise at times in the showroom was severe, aggravating and distracting, setting off the rattling of glassware and drowning out the words of the speaker.   We understand that this has been a consistent problem with this ship for years and it was not able to be corrected in prior retrofits.  It appears that it just can’t be fixed, which is a shame given that it is a lovely ship.  We learned that the Navigator was not a new build but a converted Russian vessel, built for who knows what.

WHAT WERE YOUR FAVORITE AND LEAST FAVORITE IMPRESSIONS OF ON-BOARD DINING OPTIONS?

Favorite:  The Sette Mare evening Italian dining option was a nice alternative from the “same ole” of the Compass Rose main dining room.    That said, the Compass Rose is a great dining experience.

Least Favorite:  The severely limited availability of the Prime restaurant.  While the limitation was one reservation for the 20 day voyage, a bit of begging resulted in a second reservation. Wish it could have been more!

WAS THE QUALITY OF THE EXPERIENCE COMMENSURATE WITH THE PRICE YOU PAID? WHY?

Having compared the per diem of what we paid for this all inclusive voyage vs. the per diem of a family trip last year with non-inclusive Celebrity, there was only about a $70 per day per person difference!  Who wouldn’t pay an additional $70 per day for a 5 star inclusive hotel experience vs. a pay as you go Holiday Inn one?

HOW DID THE HANDLING OF SHORE EXCURSIONS MEASURE UP TO OTHER EXPERIENCES YOU HAVE HAD?

Because of weather and the Russian military nuclear accident in the White Sea, the itinerary had to be adjusted to miss two of the Russian ports.  Regent pivoted admirably on the fly, adding three additional Norwegian ports on the homeward leg of the trip, all with interesting and varied excursion choices.     The communication with the passengers was handled well. Regent is very organized in herding the cats to efficiently disembark passengers for excursions.

The quality of the excursions was good to great, with only one “clinker” port  and one really poor tour leader.  We learned that a cruise itinerary has a great deal to do with that.  A year before, on another Regent cruise through the Panama Canal, we found almost all the excursions disappointing, but came to realize that it was not the fault of Regent, but that between the oppressive heat and abject poverty of the various ports, the excursions were not up to par.

DID YOU DETECT ANY COST-CUTTING AREAS OF OPERATION? IF SO – WHERE?

We did not detect any cost cutting areas.

DID STAFF RECOGNIZE YOU BY NAME AND PROVIDE TRULY UNIQUE AND PERSONALIZED SERVICES?  (Please provide specific examples)

YES!  Not only our cabin attendant (expected) but other crew (a captain in the Verandah restaurant and a manager at the pool grill regularly addressed us by name ) .   We found this a positive change from our previous Regent voyages (7 and 18 days) where this didn’t happen.   We had been “spoiled” by being addressed by name by many Seabourn crew, but likely that was more a function of the smaller (200 passenger) “white ships” Seabourn had a few years ago.

HOW WOULD YOU EVALUATE THE OFFICER’S AND STAFF INTERACTION WITH GUESTS?

Excellent.  Always friendly.  Had a delightful dinner with the captain and another officer at a small table.  Invariably greeted guests around the ship with a smile and a hello.

WERE THERE ISSUES RELATED TO DRESS EXPECTATIONS THAT YOU FELT NEED TO BE AMENDED?

Perhaps just a bit stronger note in the Regent materials that jackets in Compass Rose in the evening are “suggested, but not required”   Also, re “formal nights,” the Regent materials suggest a dark suit as an alternative to formal wear.  The reality is that many are attired in sport coats, with or without tie, on “formal nights.”  Regent should conform their materials to this reality so that those of us wearing a dark blazer don’t feel like we’re stretching “the rules.”

WAS THE SOPHISTICATION LEVEL OF YOUR FELLOW GUESTS ABOUT WHAT YOU EXPECTED? (Comments)

Yes, although on all of the 4 of 5 star sailings that we’ve experienced, there are “exceptions” which unfortunately stand out like sore thumbs.

FINALLY – WHAT ARE THREE THINGS YOU FEEL ARE MOST IMPORTANT TO COMMUNICATE TO THOSE GUESTS CONTEMPLATING SAILING THIS LINE AND SHIP IN THE FUTURE?

The “G” class staterooms “Deluxe Window Suites” (no balcony but fixed window) are located on decks five and six.  They are identical in configuration and in price EXCEPT for the fact that the rooms on deck six sport windows which at 30% larger.  Regent materials (and booking agents) should note this distinction.  The passenger would have no idea about this until they embarked.   

Regent makes a big thing about completing a cruise evaluation form while on board.  I did and posed a couple of questions, including the subject matter of the paragraph above, and specifically asked for a response from Regent.    Regent says that every evaluation form is read by multiple people at “headquarters,” but I was surprised to not receive any response.

The Regent experience, over all, is excellent, with few exceptions.  The difference between Regent and the so called (self proclaimed) upper tier lines (Celebrity and to some extent Windstar) is significant.

CERTIFIED  REGENT MARINER CSI INSPECTION REPORT

The specifics and examples provided in this report will help Churchill & Turen Guests as well as tens of thousands of cruisetruth online followers make the best possible future cruise decisions. Industry executives follow our reports closely as they know we only accept evaluations from carefully “Certified” frequent luxury travelers. CSI Reports are not influenced in any way as we do not accept paid advertising, promotional funding, or complimentary travel for anything published on our consumer travel sites.  This report will appear (using pen name only) on Cruisetruth or River Boat Ratings under the appropriate line.

CSI CERTIFIED INSPECTION TEAM MEMBER  (Please provide pen name for privacy) – Hootie 

SHIP/DATE/ITINERARY SAILED: Regent Seven Seas Mariner – 12/17/19 to 1/24/20  Rio de Janeiro to Miami  +  Miami to San Francisco

OVERALL IMPRESSIONS OF THIS LINE COMPARED TO OTHERS YOU HAVE SAILED:

In addition to being one of the larger ships that we sail, this is the most glitzy.  Because it is larger, it has the huge atrium with the glorious stairs descending in the middle.  All of the public areas are much more dressy that what we are used to.  The furnishings in the public areas (chairs etc.) are more modern and not that comfortable like we found on Crystal with the exception of the comfy chairs in the Mariner Lounge. Silver Sea – though we haven’t been on them since they have refurbished their ships in the last year seem to have more comfortable furniture for sitting.  But for sure, your jaw drops at the beauty of the Mariner’s spaces when you enter, especially at Christmas which was the first leg of our trip.  There were Christmas trees in all of the spaces, each more beautiful than the next and a huge gingerbread house complete with small train.  Beyond the furnishings, we felt that they did not have enough staff to passenger – at least what we have been used to on Crystal or Silver Sea.  Notably this happened in the Compass Rose Restaurant where we often had to wait to be seated (10 minutes one evening at the podium even waiting to get someone to seat us – that person was clearing tables), 2 evenings we nearly left before the entrée was served because we waited nearly 20 minutes after we finished appetizers, etc – and the Mariner Lounge where it was close to the auditorium and would get swamped after an early performance and you could wait 20 minutes before someone asked what you wanted – they did not re-deploy servers to help when one area would get terribly busy (and that could be anticipated.)  One night there was even a waiting list for the general restaurant – not what we are used to (and they don’t take reservations.)  And lastly on cabin attendants.  Some days, we didn’t see anyone to make up the cabin until at least 2 o’clock and on all other ships it is done before noon.  It took 2 days to get our person to deliver a bottle of Scotch to the room.  They were stretched way too thin and had too many rooms.  Oh, and lastly, for a ship that size, the library was pitiful.  There were hardly any new books and we gave them 5 new ones after the first leg and purposely looked for them at the beginning of the second leg and couldn’t find them???  Also, a small thing, but after 6 weeks on the ship, at the most 6 staff would address us by name and none of the rest even asked us what our names were.  Very different again from Silver Sea where they all get to know you – but it is a much smaller ship.  To some extent we felt that glitz is only knee deep – a beautiful ship backed up by good service but not great service.

WHAT ARE THE THINGS THAT STOOD OUT ABOUT THIS EXPERIENCE?

We had done the itinerary before and loved it so certainly that stood out – and they did have some very good lecturers.  As with Silver Sea, the destination lecturer did come over the PA system to talk about what you were seeing at stops in the Amazon and in the Panama Canal and did a great job.  And the ship bent over backward to make the Christmas (holiday) experience be a memorable one.  The Captain even dressed as Santa several times, not only for the kids on the ship but even made a tour of the bars one night for the older crowd.  They tried to tailor menus for the holiday and gave us all “gear” for New Year’s.  We were really impressed with this.

WHAT AREAS OF OPERATION NEED IMMEDIATE ATTENTION FROM MANAGEMENT?       

First and foremost, the number of crew and how they are managed to help the predictable event management in the bars and restaurants after events.  Next, the library.  Many older passengers still like books.  Third, in the cabin bathrooms there is only one hand hold and it is under the shower head in case you need to hold on.  We had two different cabins, one with a tub/shower combo and one with a walk-in shower.  On the first leg we had the tub and found it very dangerous for older passengers.  The entire back wall of the shower is a mirror (glitz again) so no hand hold can go there.  The tub is elevated about 6 inches off the floor and is narrow and if you are showering hard to turn in and my husband’s head actually hit the ceiling.  I just had a new knee a few months before and found this set up dangerous as the tub wall was so tall (being elevated) I could hardly get in and to get out had to not only get over the side but drop down 6 more inches.  I will say that my husband explained how dangerous this was on the mid-cruise questionnaire and they do read it as they called us immediately and explained how sorry they were but there were no cabins to change us to – they too were concerned with it being dangerous.  And if we had rocky seas, we just didn’t get in it as the hand holds weren’t where you needed them. Frankly, the pre-cruise hotel experience was a nightmare for everyone.  We stayed at the Hilton in Rio on Copa Cabana.  Their choice of room for us was described by all as a cubicle.  They “forced” us to spend a second night there before the cruise and when we checked in the hotel told us we were not due for another night – I got out my paperwork and after a while them made good and checked us into a room.  When we got there the bed was stripped and all the bedding was on the desk and there was no chair anywhere in the room – even at the desk!  So, while the bellman went to change our room, we sat on a mattress.  Luckily, because we are Hilton members, they “upgraded” us to a little larger room which proved to be find with us – and which was ready – but was not what Regent was ordering for its passengers.  We heard so many stories that night in the bar and restaurant from others about their horrible rooms and trying to upgrade themselves with Brazilians that didn’t speak the language!  Also, it wasn’t clear where to check with Mariner staff in the hotel and many didn’t do it early enough.  Getting loaded on the buses was also terrible.  They didn’t give us correct instructions and if you didn’t check to see if your luggage was going on the bus, it would have been left behind at the hotel! A horrible mess.  And in Miami, we heard equally horrible stories about getting on the ship.  They need to address this.

WHAT WERE YOUR FAVORITE AND LEAST FAVORITE IMPRESSIONS OF ON-BOARD DINING OPTIONS?

Favorite was that there was quite a variety to choose from if you ate in the Veranda at lunch at the buffet and that there was a page in the Compass Rose Restaurant of consistent food you could choose from each night that you would recognize.  Least favorite was that the grill food menu at the Pool Grill didn’t change, though they did have a small buffet that did each day.  We usually ate here as it was outside and quite pleasant.  We found the food in the Compass Rose to be unusual and not fitting the description if it was from the page that changed and usually overcooked if you ordered from the meats on the page that stayed the same.  One night my husband could not even cut into his pork chop and the same thing happened of his steak the next night.  The sides were very small and came in small bowls that were shaped oddly with lips that bowled in and made it hard to get food out of.  One night, my husband ordered short ribs and what he got was meat with no bones over a huge plate of pasta – not what the description led you to believe.  After all our disastrous ordering, we ate mostly in our cabin for dinner from a very small room service menu – actually having the same thing every night as we found things we liked.  Not our best experience but I to be fair, we don’t like to linger over dinners.  Every dessert and ice cream my husband had, though, was absolutely delicious!!  Oddly enough, we only ate in a specialty restaurant one night as that too wasn’t great.  The steak my husband order was frankly too large and very undercooked.  We couldn’t get a reservation until 8 and since they close not too much later they were changing table cloths and cleaning the place before we were finished and we felt hurried.

WAS THE QUALITY OF THE EXPERIENCE COMMENSURATE WITH THE PRICE YOU PAID? WHY?

We find them to be a little more expensive than the other cruise lines; however, you don’t pay for excursions so by the time you count that they are commensurate.  We love a ship experience and since we aren’t really foodies we felt that this was a good experience. 

HOW DID THE HANDLING OF SHORE EXCURSIONS MEASURE UP TO OTHER EXPERIENCES YOU HAVE HAD?

Here is where I do think they fall a little short.  Because we are not “paying” for the excursions per se, Regent really fills the buses full and this can make it very uncomfortable.  We heard many people grouse that they couldn’t spread out a little.  Also, they do not send a member of the ship’s crew on an excursion with the guests and this makes us a little nervous.  It is up to the local tour operator to make sure that everyone is safe and comfortable and “behaving” and this can be awkward.  Silver Sea always has a member of the crew, even if it is an entertainer on the excursion to answer questions and always stay with the person that is the last one off the bus. Also, buses are about ¾ full with Silver Sea so if you don’t mind going toward the rear you can really spread out and get pictures from both sides of the bus.  The onboard destination crew was always very helpful.  But they did not have a tour in Miami for in-transit guests and didn’t help us to get anything else.  Just said take a taxi.  That didn’t help much.

DID YOU DETECT ANY COST-CUTTING AREAS OF OPERATION? IF SO – WHERE?

Yes!  Number of crew and that is the most important thing. 

DID STAFF RECOGNIZE YOU BY NAME AND PROVIDE TRULY UNIQUE AND PERSONALIZED SERVICES?  (Please provide specific examples)

No.  As I said before, after 6 weeks there were so few people that recognized our name it was pitiful.  And those were our cabin staff, the one consistent server in the bar, and one hostess at the Compass Rose (as I had gotten irritated one evening that we waited so long and I guess she remembered me after that.)  We ate at the Pool Grill almost every day (3 in the Veranda) and NOONE knew our name!

HOW WOULD YOU EVALUATE THE OFFICERS AND STAFF INTERACTION WITH GUESTS?

We saw officers eating lunch in the Veranda and Pool Grill and they never spoke to anyone.  The only officers that did speak were the Captain and the hotel manager.  We saw the Captain a lot and he never spoke to us – but to be fair we don’t go to the Captain’s cocktail parties either.  The hotel manager ate with the same lady every meal on the first leg of the trip so she must have been somebody.  The Cruise Director we did see around and again he never spoke to us either.

WERE THERE ISSUES RELATED TO DRESS EXPECTATIONS THAT YOU FELT NEED TO BE AMENDED?

We were very happy with the dress code but we saw a lot of exceptions.  There were a lot of jeans allowed at night and if you are going to make a rule, stick to it.  It is a little awkward to have women in ball gowns and men in day slacks on formal optional evenings.  But we dressed the same every night so we felt comfortable.

WAS THE SOPHISTICATION LEVEL OF YOUR FELLOW GUESTS ABOUT WHAT YOU EXPECTED? (Comments)

For the most part.   You always see a few and say you wonder why they would want to come on a ship like this but for the most part this was fine.

FINALLY – WHAT ARE THREE THINGS YOU FEEL ARE MOST IMPORTANT TO COMMUNICATE TO THOSE GUESTS CONTEMPLATING SAILING THIS LINE AND SHIP IN THE FUTURE?

We are finding more and more that if you have a favorite cruise line you like it and should stick with it.  Others will be nice but you will find fault with it.  We are Silver Sea people and should stick with it and others can’t measure up in service in our minds (and equivalent cabins are a little larger and all have a bathtub and shower) and to us that is the most important element of a cruise to us.  We overheard a lot of people loving the food on Regent, we just didn’t but we aren’t food people.   We overheard a lot of people just loving the glitz on the ship, we just aren’t glitz people.  So, I can’t say there are three things to say, just choose what is most important to you and then match that with a cruise line. 

THE BOTTOM LINE IN A SENTENCE

Incredibly designed new ships, excellent food, inclusive shore excursions as well as Business Class Air, all served in an onboard atmosphere that is decidedly less formal than its competitors.

 

# 4 – SEABOURN CRUISE LINE

THE BIG PICTURE OVERVIEW:

Seabourn is the fastest-rising cruise line in the luxury sector, improving its Cruisetruth rankings in each of the past three years, The pride of the Carnival Cruise line stable, these sleek ships are elegant and clearly among the best at sea. Seabourn dazzled the industry with the introduction of the Odyssey in 2009. Had the Carnival Corporation gotten it right with their new breed of luxury ship, a vessel with more than double the capacity of the line’s smaller “white yachts? Now, looking back at the launch of the Odyssey, followed by the Sojourn and the Quest, we would have to say that most cruise industry journalists would agree that Seabourn got it right.

At 32,000 GRT, the three sister ships each carry 450 guests with four-on-board restaurants and outside cabin/suites ranging from 295 to 1182 square feet. The addition of the three $250 million ships, all constructed at Italy’s boutique T. Mariotti shipyard, enable Seabourn to literally sail the world, creating some of the industry’s most interesting itineraries in Africa, the Middle East, and Asia. This is a point worth repeating and emphasizing – Seabourn has never been afraid to schedule longer voyages than their competitors in order to include ports not always included on itineraries. Alaska is an example of some really creative itinerary planning with sailings of ten to twelve nights versus the traditional seven-night program.

Seabourn announced in 2013 that the smaller, older white ships, the Spirit, the Pride, and the Legend, have been sold to Windstar. This makes Windstar the largest small-ship cruise line. 

Seabourn will be operating the newest fleet in the luxury category with only cosmetic changes between the three ships and the same deck plans/design. No one who has sailed one of these three sisters will ever get lost on one of her siblings. The design simply works and Seabourn has achieved a rather rare feeling of spaciousness which could work against guests craving a sense of more people and more excitement. Things can get rather quiet and refined on Seabourn.

Shortly after the sale of its older ships, Seabourn announced an order for two, and likely three, new enlarged Odyssey-class ships. The Encore launched in December 2016 with her twin sister, the Ovation came out in the spring of 2018. The new sisters carry 600 guests versus 450 for the Odyssey Class triplets. The New Encore and the Ovation have an additional 12th Deck. They, like the smaller siblings, are considered all-suite, although that can be misleading as a cabin under 300 square feet may be called a suite by marketing folks but inaccurate cruise vernacular, it hardly qualifies. But let’s go with all-suites as Regent, Seabourn, and Silversea all make the claim.

This luxury line has one clear vulnerability – it is the true top of the crown in the Carnival Cruise Line Collection. As such, it is prone to rumors that “Carnival is cutting costs” or that “Quality has declined as Carnival has taken over more and more of the management of Seabourn.” Our numerous CSI Inspections have produced results that clearly indicate that Seabourn has actually improved its onboard product substantially and that the financial backing of the world’s largest cruise corporation has enhanced investment in both new ship construction and a staff that is taught to anticipate a guest’s needs. There is no evidence that we can find that Seabourn’s management has had its role diminished.  We are aware of the cruise industry “trash talk” popping up on the self-appointed “Critic” sites. But much of the negative words about products in the top-tier luxury segment can be attributed to creative writing from competitor’s marketing departments. 

Seabourn guests relish in the feeling that their ship is a floating club off sorts. There are comfy linens, the latest flat screen TV’s and I-Pod this and that’s, guests, receive customized stationary, and the showers work with surprising intensity. Dinner is an “event” and things are relatively low-key. If less yacht-like then Sea Dream, Seabourn manages to convey an atmosphere of privilege and comfort without going overboard on the formality. This is a cruise line that will make country club members feel that they have arrived at a clubhouse that floats.

With their unmatched sense of style, elegance and grace, Seabourn ships have steadily attracted those attuned to a high-level country club lifestyle. Aboard Seabourn, every desire is met promptly and with a welcoming smile. Whether it’s a warm blanket and a cup of gourmet hot chocolate as you drift along the Norwegian Fjords or a relaxing neck massage poolside, you’ll feel that you’re a member of a very exclusive club. Step aboard any one of Seabourn’s ships and you’ll enjoy a sophisticated and luxurious journey. You will feel as though you’ve been invited to sail on a private yacht.

FLEET FACTS:

Seabourn Encore       

Launch date: 2016 

600 guests      450 International crew         

Seabourn Quest

Launched in 2011

450 guests      335 International crew         

Seabourn Odyssey

Launched 2009

462 guests      333 International crew         

Seabourn Sojourn

Launched 2010

462 guests      354 International crew         

Seabourn Ovation

Launched in 2018

600 guests      420 International crew         

OFFICER AND CREW PROFILE

Officers on all ships are International.

HOW COMFORTABLY WILL YOU SLEEP?

Spacious and luxurious are the words that best describe Seabourn’s suites. These suites come with beautiful and welcoming beds outfitted with the finest Egyptian cotton. Each stateroom steward freshens up the room, so you’ll always return to a made bed, and the stewards are always ready to draw you a scented bath

Encore has 300 cabins in eight categories, all designated suites. Even the most basic of accommodations has a decent-sized balcony, a marble-lined bathroom and a walk-in closet. The decor is similar throughout — cream carpets, chairs and sofas in brighter colors with retro curves, extensive use of cream leather and beds with throws in rich shades. From Penthouse grade upward, there’s imaginative use of space, with features like a sleeping area separated by curtained glass screens, right up to the massive Wintergarden Suite, with a glass-enclosed conservatory area featuring a tub and a daybed. All suites come with stocked mini-bar, personalized stationery, atlases and umbrellas, fluffy robes and slippers.

Eight suites across different categories are wheelchair-accessible. Thirty-two have capacity for a third bed and 34 interconnect (with some standard suites bolting onto a much bigger one to create some of the grandest accommodations on the ship). The different categories are scattered all over the ship, so study the deck plan carefully before booking.

STATEROOMS TO AVOID

In one of the Owners suites you hear the anchor every time it’s raised or lowered. The balcony has no view. It looks out on the Deck 7 whirlpool and there is no privacy.

Also avoid connecting suites, because you can hear the neighbors.

DINING VENUES RATED

The Restaurant – Rated A-

The main dining room is quite elegant and light with floor-to-ceiling windows running along the port and starboard sides and a center section with a raised ceiling, gauzy white drapes and lit-up white panels with a white-on-white abstract design. The Restaurant is open for breakfast, lunch and dinner.

The Colonnade The Colonnade is the ship’s buffet venue, with indoor and outdoor seating (with heat lights on the aft deck for chilly days). At breakfast and lunch, meals are self-service, with small menus of hot items to order a la minute. Dinner is typically off a menu and waiter served, but there will be the occasional buffet meal (like the Tuscany Market Dinner). Note that gluten-free, dairy-free and vegetarian items are sometimes marked, but not always.

The Grill by Thomas Keller – Rated A

The marquee specialty restaurant onboard Seabourn Quest is The Grill by Thomas Keller, the Michelin-starred American chef known for restaurants such as The French Laundry, Per Se and Bouchon. You need to make reservations for this must-try dining experience, and you’ll have the best results if you do so online pre-cruise. The restaurant staff makes a point to get everyone in once; space permitting, you can dine a second or third time.

Insider’s Recommendations: Skip the lamb, ribs, and steak options in favor of Keller’s masterful take on Roast Chicken or superb Dover Sole. 

But our Inspection Team has some dissenters:

Senior CSI Inspector Comments about Thomas Keller Restaurant on the Odyssey August, 2022

“Thomas Keller should be embarrassed and ashamed that his brand name is associated with the Odyssey.

His two special dinner nights in the Colonnade Restaurant, fried chicken and smoked pork ribs were terrible, beyond awful.  Diner truck stops do them much better.

The Keller Dining Room, by reservation, had a lady Captain that was very unprofessional to say the least, remember the Soup Nazi from Seinfeld? She always interrupted conversations and repeatedly hurried the dinner pace to the point that I had to use “my number two voice” to order her away from our table.”

The Patio: The Patio is so much more than a standard pool deck grill counter, and was the surprise hit of our cruise. It has the longest hours for lunch (12:30 to 3:30 p.m.), though it will close in inclement weather. (No one wants to eat at the open-air tables in the rain anyway.) At lunch, help yourself to an excellent salad bar, three hot dishes (such as panini or grilled chicken or fish), two pizza flavors (one is typically cheese), small sandwiches and cookies. Or, order off a menu of standard hot dogs and burgers, Thomas Keller’s Napa Burger and Yountwurst Hot Dog, and a fish that changes daily. Veggie burgers are not officially on the menu, but are available on request. (They’re also shipmade and delicious.) Grill items are delivered with irresistibly crispy french fries; you might also get some surprise chips, salsa and guacamole while you wait. Order ice cream and drinks from the bar.

Seabourn Square: Seabourn Square is the heart of the ship — part cafe, part internet center, part lounge and part guest services. In the morning, it’s the place to grab an espresso or a chai tea latte and a pastry and kick back on a couch with a newspaper or Kindle. In the afternoon, drop by for a slice of cake or tea sandwich and a caffeinated pick-me-up. It’s open from 6:15 a.m. to 11 p.m., closing for a few hours during dinnertime.

Afternoon Tea: Afternoon tea is held daily in the Observation Bar from 4 to 5 p.m., so you can enjoy the view while you munch on scones with jam and clotted cream, tea sandwiches, little cakes and organic loose leaf tea. Raisin scones are the norm, but plain and gluten-free scones are available on request. A note for tea aficionados: Seabourn serves loose-leaf tea in a pot and provides a strainer for you to pour through into your tea cup. This means that any tea left in the pot over-steeps before you can pour a second cup. We recommend either sharing a pot, asking for a half pot of tea or asking for a pot with just the leaves and a pot of hot water so you can steep just a little at a time.

Sushi:  Rated A

This intimate dining venue serves up fresh sushi and sashimi — beautifully presented and paired with inventive ingredients. The venue itself is a light, cream-colored room with large picture windows along one side and a sushi counter on the other. Diners can either sit at the counter, with a view of the chefs in action, or in the surrounding dining area.

 

ON-BOARD DRESS AND SOPHISTICATION LEVEL

Seabourn’s dress code is slightly more relaxed than other luxury cruise lines. During the day, passengers wear casual, resort-style attire (shorts and jeans are allowed) throughout the ship, including in the lounges. Swimwear, cover-ups and exercise attire are reserved for the pool area, outside decks, spa and fitness center.

At night, the dress code in all venues is mainly elegant casual — men are encouraged to wear slacks with a collared dress shirt or sweater (jackets are optional), while women can wear slacks or a skirt with a blouse, a pantsuit or dress. Both men and women are allowed to wear jeans, as long as they’re not distressed, in all venues except The Restaurant. On our cruise, we saw the full spectrum of womenswear, from chic outfits with jeans and dressy tops to flowy separates and dresses, both stylish and more casual.

Formal nights, which are celebrated only in The Restaurant, occur once on cruises up to 13 days, twice on cruises of 14 to 20 days and three times on cruises of 21 or more days. All other venues aside from The Restaurant maintain elegant casual dress codes on formal nights. Seabourn’s formalwear requirements include a tuxedo, suit or slacks and a jacket for men and an evening gown or other formal apparel for women.

While the evening dress code is supposedly enforced at 6 p.m., no one ostracizes guests who are still watching sail-away after 6 in the clothes they wore all day. However, try to enter The Restaurant in the wrong attire, and you will be sent away to change. We even heard of someone being turned away for wearing too casual shoes — despite shoes not being addressed in Seabourn’s official dress code descriptions.

SOPHISTICATION SCORE BASED ON GUEST PROFILES, VENUE REQUIREMENTS, AND GENERAL ONBOARD EVENING ATMOSPHERE

9   on a 10 Pt. Scale

ABOUT ACCOMMODATIONS

All cabins are suites, and they are well equipped with designer soaps, and all the latest and greatest amenities (flat-screen televisions, Bose Wave sound systems, and so forth). A complimentary bottle of Champagne greets you in your cabin. Bar drinks are complimentary and refilled promptly. With an abundance of public space and few fellow passengers, you might feel you have the vessel to yourself — no annoying crowds or lines here.

 

CERTIFIED CRUISE SHIP INSPECTOR (CSI) REPORT FEBRUARY 2020 ANTARCTICA (GB)

Firstly, Seabourn performed as per expected. The food, staff and amenities continue to place Seabourn amongst my favorite cruise lines. Also, what can I say about the Wintergarden suite except wow and thank you again.

Where Seabourn excelled beyond expectations was in the Expedition staff. They amassed over 20 highly knowledgable and experienced scientists, naturalists and experienced Antarctic leaders who were extraordinary helpful and willing to share their knowledge and love of the continent. They made the trip something special indeed.

The Antarctic is truly a place you must see, which I suppose makes it one of the fastest growing tourist destinations. Personally, I do feel that it’s a one and done type of experience. I am very glad I went but have no desire to return. My main disappointment with the six days we spent in the Antarctic was that being on a ship with approximately 400 passengers and a requirement by the IAATO that only 100 people be allowed on shore at any one time we were only able to spend about 1.5 hours on shore at any location. This precluded doing any real trekking or exploring and basically relegated our landings to an hour or so on the gravel beaches. We did have an opportunity to do some sea kayaking, which is a must do for anyone visiting Antarctica and who is physically capable. I do wonder if it would have been a better experience on a smaller expedition ship where a limited number of guests would mean more time allowed on shore.

As for the rest of the cruise I do have mixed feelings. As you know we started in Buenos Aires, a city I lived in many years ago and which I have always enjoyed returning to. I must say it has gotten more dangerous and we were warned numerous times not to wear any jewelry or to walk on certain blocks right near our 5 star hotel. As proof of this we had three Seabourn guests mugged the day before boarding (watches stolen and one guest injured when he was thrown into the street and hit by a taxi.) Fortunately all guests recovered sufficiently to board the ship and enjoy the cruise. As far as the other ports of call (Montevideo, Falklands, Ushuaia, Punta Arenas, Castro, Puerto Montt and Santiago) they were interesting to see but except for the larger cities they obviously depended heavily on the tourist trade (with all the associated souvenir shops and bars.)

Cruising the Chilean coast afforded views of spectacular scenery with deep fiords and massive glaciers. After Antarctica however it was a bit of a let down and it became more of a cruise to be pampered on the ship then to visit interesting locales.

In summary, we both are very glad we took this trip and enjoyed our time immensely. I think if I was to advise a friend who wanted to see Antarctica I would recommend flying to Ushuaia, taking a smaller expedition type ship to the continent and then spending some land time in Patagonia before flying home.

FIVE THINGS ABOUT SEABOURN WE REALLY LIKE:

• Creative menus for guests who know fine dining
• Excellent special-interest and enrichment program
• Loyal guests who have tried the other lines and have come to appreciate Seabourn’s blend of casual class.
• Staff makes a serious effort at learning every guest’s name. This is the hallmark of true five-star service.
• Seabourn currently has the most creative worldwide itineraries of any of their top-tier competitors.

FIVE THINGS ABOUT SEABOURN WE THINK NEED TO BE IMPROVED

• Shore excursions can be expensive
• The Swimming Pool is smaller than it needs to be
• Seabourn pre and post-cruise hotel packages are often not a reasonable value.
• Quality of evening entertainment tends to be somewhat conservative and classical.
• Seabourn only provides Complimentary Business Class Air on sailings that need help

THE BOTTOM LINE IN A SENTENCE:

Seabourn’s true luxury service, including attempts by the crew to learn guest’s names while anticipating their needs, together with an across-the-board consistency, has resulted in steady gains in Seabourn’s ranking among the Top Ten Cruise Lines in the World. 

CERTIFIED CSI INSPECTION TEAM MEMBER  Reid S

SHIP/DATE/ITINERARY SAILED: – Seabourn Sojourn/October 16, 2022/ 7 Day Iberian Cruise

OVERALL IMPRESSIONS OF THIS LINE COMPARED TO OTHERS YOU HAVE SAILED:

We like the vibe on Seabourn.  It attracts the same well-traveled passengers that you find on Regent and Silversea but is a little more casual, friendly, and fun.

TO WHAT DEGREE DID YOU FEEL THAT THE PRODUCT WAS COMMENSURATE WITH THE STATEMENTS IN THE LINE’S BROCHURES AND ADVERTISING?

It was commensurate with our expectations.

WHAT ARE THE THINGS THAT STOOD OUT ABOUT THIS EXPERIENCE?

On the negative side: things are somewhat disorganized. This could be due to the fact that the cruise industry is just getting started again, the staff is very new, many are still learning their jobs and they haven’t been there long enough to work as a team.  For example, check-in was disorganized.  Many people, like us, were not able to print their boarding passes because Seabourn did not provide them until we had already left home and although they were on our cell phones, they could not be accessed because there was no Internet Connection at check-in.  

Shore excursions were somewhat disorganized and the quality of tour operators varied widely.

We were not able to do the last stop (Porto.) A storm at sea had some of the passengers and many of the crew (who were new to sailing) sick. (We didn’t think it was that rough; we have seen far worse.)  But the decision was made to dock a day early at our final destination, Lisbon and it was good to see the crew about and smiling again!

Other positives: we had a very good tour of the Alhambra and an outstanding tour of Gibraltar. We also enjoyed the dance party which the crew really gets into!  I had a great time dancing with a line cook and some of the entertainers. The crew is a lot of fun and that makes the overall atmosphere fun.

WHAT AREAS OF OPERATION NEED IMMEDIATE ATTENTION FROM MANAGEMENT?       

As previously mentioned, the staff is disorganized and needs training.  They need to understand that if they don’t know the answer to a question, acknowledge that they don’t know. (We got conflicting answers to the same question from different crew members.)

Also, the check-in process could be smoother if Seabourn were to provide the boarding documents two to three weeks prior to the embarkation date.

WHAT WERE YOUR FAVORITE AND LEAST FAVORITE IMPRESSIONS OF ONBOARD DINING OPTIONS?

We love that you can have caviar and champagne anytime you want it although of course this isn’t advertised.  Another favorite was some of the pre-dinner hors d’ouevres offered at their special events.

On the other hand, we found the lunch choices somewhat uninteresting.

WAS THE QUALITY OF THE EXPERIENCE COMMENSURATE WITH THE PRICE YOU PAID? WHY?

It was on par overall with Silversea and Regent.

HOW DID THE HANDLING OF SHORE EXCURSIONS MEASURE UP TO OTHER EXPERIENCES YOU HAVE HAD?

It varied greatly to not good to outstanding.

DID YOU DETECT ANY COST-CUTTING AREAS OF OPERATION? IF SO – WHERE?

No

DID STAFF RECOGNIZE YOU BY NAME AND PROVIDE TRULY UNIQUE AND PERSONALIZED SERVICES. 

Some of the staff recognized us by name. No unique or personalized services were provided on this cruise.

HOW WOULD YOU EVALUATE THE OFFICERS AND STAFF INTERACTION WITH GUESTS?

It was similar to what we have experienced on other ships of this size.

WERE THERE ISSUES RELATED TO DRESS EXPECTATIONS THAT YOU FELT NEEDED TO BE AMENDED?

No.

WAS THE SOPHISTICATION LEVEL OF YOUR FELLOW GUESTS ABOUT WHAT YOU EXPECTED? (Comments)

Yes, they were similar to their competition and many like us, have cruised several times on the other lines.  The differences are in the mix of passengers from other countries.

YOUR NOTE TO MANAGEMENT: THESE ARE THE THINGS THAT WE FEEL REQUIRE YOUR MOST IMMEDIATE ATTENTION

Organization and training of the staff

FINALLY – WHAT ARE THREE THINGS YOU FEEL ARE MOST IMPORTANT TO COMMUNICATE TO THOSE GUESTS CONTEMPLATING SAILING THIS LINE AND SHIP IN THE FUTURE?

From our experience and on cruises longer than 10 days, you have a higher than average likelihood of having Seabourn cancel the cruise.  Seabourn has cancelled 2 of the 4 cruises that we booked.

But we love the fun atmosphere, the friendly crew, the beach and dance parties, and the caviar and champagne on demand.

CSI INSPECTION TEAM MEMBER  (Please provide pen name for privacy) Inspector Clouseau

SHIP/DATE/ITINERARY SAILED: – Seabourn Ovation 20 Day France & Spanish Treasures 15 May-4 June 2025

OVERALL IMPRESSIONS OF THIS LINE COMPARED TO OTHERS YOU HAVE SAILED:

Seabourn is indisputably a premier line. It was more luxurious and higher quality than Regent & Viking.  We have only sailed once with Silversea in one of their expedition ships, so we can’t make a fair comparison. This was our second cruise on Seabourn (the prior one on Encore, a sister ship which is essentially identical) and both cruises were of similar high quality. The only other comparison we could make would be to the “old” Crystal Cruise line, which was probably slightly superior, but it’s also not a fair comparison since this was the former cruise line operator/owner. We have sailed in the past with several mid-tier lines (e.g.Princess and Norwegian) and those were clearly in the “minor” leagues vs. the ”major”league for Seabourn. The ovation is a 600 passenger capacity ship which entered service around 2018. In many ways the ship felt brand new. The size/capacity of the ship also fit well with our preferences. It never felt overcrowded. There were always places to go for relative solitude and never waits for seating in restaurants or bars. The only spaces that felt a bit crowded were pool side. On the other side of that is one never felt “stuck” with the same people because of relatively few passengers. Familiarity can sometimes breed, if not contempt, at least irritation if one doesn’t feel much in common with some of the passengers who may have annoying personalities/attributes.

 WHAT ARE THE THINGS THAT STOOD OUT ABOUT THIS EXPERIENCE?

Our Penthouse Suite (about 450 square feet) was luxurious with ample space and a lovely, large balcony. It was remarkably quiet, clean, and inviting. The bed was extremely comfortable and the bathroom spacious and well appointed. Lots of closet space and plentiful hangers! 

The food was excellent (see below).

The service crew were extremely friendly, accommodating, and always interested in making the guest’s experiences top-notch. Our cabin crew was superb.

We had an excellent itinerary which brought us to many interesting places. For a 20 day cruise there were very few sea days (3) so we had many ports of call (something which is important to us).

The entertainers were first rate. The musicians in the bars were superb.  

 WAS THERE ANYTHING ABOUT THIS CRUISE/RIVERBOAT’S ADVERTISING THAT YOU FELT DID NOT ACCURATELY REFLECT WHAT YOU EXPERIENCED ABOARD?

No. It lived up to all expectations.

 WHAT AREAS OF OPERATION NEED IMMEDIATE ATTENTION FROM MANAGEMENT? 

There were few if any areas that seemed to warrant serious attention. Perhaps an unusual complaint on our part, but one we do believe requires attention and remediation is the lack of quality of bathroom paper products. The toilet paper and tissues are of very low quality and stood out as totally out of character with the other high level of quality of most everything else about the ship. Given the price point, to us, that seemed completely incongruous and unacceptable. (Maybe TMI, but we always bring our own toilet paper as we have come to expect this problem)

 TO WHAT EXTENT DID THE DINING STAFF MAKE A SERIOUS EFFORT TO MAKE YOUR MEALS SPECIAL?

To a high degree. However, in some cases they were not able to substitute for something that was not on the set menu. 

 WHAT WERE THE MOST MEMORABLE DISHES SERVED DURING YOUR CRUISE? 

Excellent fish, steaks , interesting eclectic cuisine and spectacular dessert options. Many choices for appetizers and main courses. My wife is a pescatarian and she never felt she didn’t have excellent non-meat options. Besides, one could always enjoy multiple desserts!!

 WHAT WERE YOUR FAVORITE AND LEAST FAVORITE IMPRESSIONS OF ON-BOARD DINING OPTIONS?

The main dining room (The Restaurant), Earth and Ocean at the Patio. and the Sushi restaurant were our favorites. Solis was a bit disappointing compared to the former specialty restaurant (Thomas Keller). We found fewer entrees that interested us and they often seemed over-seasoned. The wait staff at Solis seemed to be making just a little too much of an effort to give the impression one was dining at a stuffy 5-star restaurant as opposed to the more easy-going service in the other restaurants. Earth and Ocean had a very limited menu for dinner and yet we always found something of interest despite the lack of a lot of choices.

Also, the service at Earth and Ocean was a bit slower, though the staff were extremelyfriendly and eager to please. The Colonnade was excellent for breakfast and especially lunch.

We really enjoy buffet options and so it was disappointing that the majority of dinners at The Colonnade were themed menus with surprisingly limited options. The themed dinners were Italian, Spanish, German, English (meh), Thai—and so by definition these were comprised of “national” favorites—but in some respects, cliché dishes. Not enough imagination shown by chef on the country themed menus. In general, the food was always well prepared, well presented, of high quality (i.e. it neverfelt as though we were being served the previous day’s leftovers), and wait staff was responsive and friendly, but not overbearing (as when they come by several times too many to ask how the food was).

 WAS THE QUALITY OF THE EXPERIENCE COMMENSURATE WITH THE PRICE YOU PAID?  WHY?

Yes. It’s clearly premium priced, but with the exception of excursions, it is all inclusive. When one compares the price to what one would spend for a 4-5 star hotel, with excellent meals, unlimited beverages, very attentive service, and first rate entertainment it is entirely comparable and reasonably priced.

 HOW DID THE HANDLING OF SHORE EXCURSIONS MEASURE UP TO OTHER

EXPERIENCES YOU HAVE HAD?

For the most part, they were excellent. They were accurately described, well organized, and we had some terrific guides who were knowledgeable, had a sense of humor, and spoke excellent English. A couple of the guides we would not recommend. One particular guide and bus driver we complained about to Guest Services. Guest Services was very responsive with a follow up call from management to obtain more details and to fully understand our complaints. Management was appropriately apologetic and said they would speak directly with the excursion provider to remedy the problems we mentioned. 

 IF YOU SEE ROOM FOR IMPROVEMENT, WHAT CHANGES WOULD YOU RECOMMEND TO SHORESIDE MANAGEMENT IN CHARGE OF HOTELPROGRAMS AND/OR PORT EXCURSIONS? 

 I would recommend Seabourn use paper tickets (e.g. Viking provided all of our excursion tickets in the cabin the day we embarked as well as on their app). Seabourn has one’s tickets only on their app which at times was not working.

 DID THE CREW MAKE A SINCERE EFFORT TO LEARN THE NAMES OF ALL GUESTS?

Yes. For the most part after one or two encounters the majority of service crew addressed us by name. It was clear that guests who had sailed many times with Seabourn were known and always addressed by name.

 DID STAFF RECOGNIZE YOU BY NAME AND PROVIDE TRULY UNIQUE AND

PERSONALIZED SERVICES?  (Please provide specific examples)

Bar staff learned our names and our drinks. It’s a nice experience after ordering drinks once and saying it was our usual beverage of choice and made a particular way that we never had to place an order again. As soon as we sat down they got to work making our drinks just the way we wanted them. The same for breakfast juice and coffee preferences in the morning.

 DID YOU ULILIZE ROOM SERVICE? IF YES, TO WHAT EXTENT DID IT MEET YOUR

EXPECTATIONS.

Yes for breakfast on a couple of occasions when an excursion left particularly early. It came exactly on time and was accurate. The only complaint would be that fried eggs always seemed to be overcooked (better than undercooked; but over easy seemed to mean medium and medium seemed to mean over hard). We also had excellent experiences with laundry—prompt service.

 HOW WOULD YOU EVALUATE THE OFFICER’S AND STAFF INTERACTION WITH GUESTS?

Unfailingly polite. Our cruise director, John (for the first 10 days) was terrific and an extremely good singer/entertainer. He had a great sense of humor.

 WERE THERE ISSUES RELATED TO DRESS EXPECTATIONS THAT YOU FELT NEED TO BE

AMENDED?

None. There were two formal nights in The Restaurant that we had planned for. People who did not want to dress formally had plenty of other dining options those two nights. Nobody I can remember was ridiculously and inappropriately dressed (i.e. swim trunks, flip flops, and a t-shirt for dinner). 

 WAS THE SOPHISTICATION LEVEL OF YOUR FELLOW GUESTS ABOUT WHAT YOU

EXPECTED?

More or less depending on one’s definition of sophistication. They were experienced cruisers and knowledgeable about the various cruise lines. For a few, sophistication to them seemed to be about flaunting their wealth and complaining about petty issues. 

 HOW WOULD YOU DESCRIBE THE MAJORITY OF YOUR FELLOW GUESTS?

The majority were friendly and interesting. There were no children on the first 10 day leg and only a few on the second (and they were very well behaved). The majority were Americans but there were many Brits, Aussies, and quite a few Kiwis and Canadians and a handful from numerous other countries as well. I would judge the median age to be about 60-65; definitely an older crowd with not that many under 50 and the vast majority retired.

 FINALLY – WHAT ARE THREE THINGS YOU FEEL ARE MOST IMPORTANT TO COMMUNICATE TO THOSE GUESTS CONTEMPLATING SAILING THIS LINE AND SHIP IN THE FUTURE?

 01 – Expect a superior product and service at a commensurate price

 02 – This is an older, sophisticated and experienced cruising demographic—yet for the most part casual and not embarrassingly uptight. If you’re looking for a “wild” time you are on the wrong ship. Most guests are expecting excellent food and service and are chiefly interested in excursions, either in small groups or on their own. They are  not looking for a party-like experience. A fair number (especially older passengers) seem content to camp out at the pool and sunbathe. It’s a generally sedate scene but won’t make you think you are aboard a floating assisted living facility.

 03 – Because this a relatively smaller ship it can go to ports the bigger ships can’t. But while a relatively small ship all of the expected amenities are available (unless you are looking for an Olympic—or even full-sized pool) with plenty of restaurant and bar choices.

 

# 5 – RITZ CARLTON YACHT COLLECTION  (Provisional)

THE BIG PICTURE OVERVIEW:

Ritz Carlton has not yet launched its first ship so reviews of its cruise “product” are impossible. This is a “Provisional” evaluation based on what we know about this new luxury product. The Pandemic has delayed the launch of the line’s first vessel. Reportedly, the Ritz-Carlton Yacht Collection will have the highest staff to guest service ratio in the cruise industry, with almost as many staff members as guests 

Starting prices for voyages range from to $3,100 for four nights to $10,100 for 12 nights, depending on location. The all-inclusive fare comes with onboard gratuities, 24-hour in-suite dining, beverages in-suite and throughout the yacht, Wi-Fi, and onboard entertainment and enrichment.

FLEET FACTS:

First Yacht launches in 2020, there will be three by 2022

149 suites — each with its own private terrace — accommodating up to 298 guests

OFFICER AND CREW PROFILE

Officers on all ships are International.

HOW COMFORTABLY WILL YOU SLEEP?

The Ritz Carlton new-build yachts will feature a luxury custom king bed sleep system with linens created exclusively for the Ritz Carlton Yacht collection. We expect superlative bedding.

STATEROOMS TO AVOID

516, 620: connecting room and close to stairs and elevator

DINING VENUES RATED – TBD

MAIN DINING EXPERIENCE

Designed with intimate seating arrangements, the spacious main restaurant offers a thoughtfully-designed balance of privacy and social connection. A menu of locally inspired creations changes daily to reflect the passing scene.

TALAAT NAM

Creative interpretations of Southeast Asian cuisine are paired with sophisticated, laidback luxury in this sleek, contemporary restaurant. Sit down at the sushi bar, enjoy a more family-style table experience, or dine outside and watch the day’s destination disappear with the setting sun.

S.E.A.

Indulge in a specialty dining experience designed by Chef Sven Elverfeld of Aqua, the three Michelin-starred restaurant at The Ritz-Carlton®, Wolfsburg. S.E.A. offers an inspired European á la carte journey in a sophisticated setting with a contemporary feel. Reservations required, additional fee applies.

MISTRAL

Come as you are, for lunch or a romantic dinner alfresco. The seafood bar features fresh local catches while prime cuts are prepared to order from the grill. The deck serves as one of the best views on the yacht to enjoy dinner or drinks.

THE POOL HOUSE

From a leisurely breakfast for early risers to late-night dining, this casual eatery serves a variety of cuisines prepared à la minute in an open air space.

THE LIVING ROOM

Guests will wake to freshly roasted coffees and baked pastries at the espresso counter and bar. An array of ready-made culinary treats are also available for day trips and late nights.

 

ON-BOARD DRESS AND SOPHISTICATION LEVEL

As these ships are being marketed as “Yachts” dress will be casually elegant. Country Club casual will be the theme and no ties are required. Families are welcome and it is likely these yachts will attract people who already like and use the Ritz Carlton hotel brand.

SOPHISTICATION SCORE BASED ON GUEST PROFILES, VENUE REQUIREMENTS, AND GENERAL ON-BOARD EVENING ATMOSPHERE

To be determined but this is meant to be a floating Ritz Carlton. Another way some cynic’s might put it – “A Marriott takes to the Sea”.

ACCOMMODATIONS NOTES:

• Each of the 149 suites will have its own private terrace and comes with a dedicated personal assistant, who can do everything from making your dinner reservation to organizing a destination excursion.
• Two of the suites are Owner’s Suites, which are 1,098 square feet. They have two bathrooms and a private whirlpool on the 592 square-foot terrace.
• The View Suites range from 571 square feet to 624 square feet and have floor to ceiling windows.
• At 700 square feet, the Loft Suites are two stories, with a luxurious modern living and dining area upstairs, and sleep area downstairs. They also have picture windows.
• The Grand Suite is 635 square feet with a spacious terrace of 108 square feet.

THREE THINGS ABOUT RITZ CARLTON YACHTS WE REALLY LIKE

• Trip itineraries reportedly will offer less time at sea with more time to explore intimate, remote ports that bigger cruise ships don’t have access to because of their size.
• Guests have the option to book back-to-back voyages without repeating ports.
• Several Dining Options for a small ship.

THREE THINGS ABOUT RITZ CARLTON Yachts WE THINK NEED TO BE IMPROVED

Let’s wait until they have been sailing for six months and have been fully inspected by our CSI Team.

THE BOTTOM LINE IN A SENTENCE

The size of the ship, large accommodations, and contemporary design features bode well for these floating, boutique hotels. But we are less than impressed with some of the initial itineraries.

 

# 6  SEA DREAM YACHT CLUB

 

 

 

 

 

 

 

 

The “world’s best cruise line you’ve never heard of” continues to draw rave reviews from the fewer than 200 guests per week able to sail this line’s two 100-passenger ships. Outstanding service and some of the best food afloat, combined with a casual “no ties-no formal anything” is a winning combination for these former Sea Goddess yachts. Excellent one-week itineraries in Europe and the Caribbean. Ideal for laid-back adventurers seeking one-on-one service. There are no balcony cabins and the bathrooms are small but guests can sleep outdoors on a Balinese bed. This is high-end, casual, all-inclusive relaxation for those who would never consider a Vegas-like shipboard atmosphere. In fact, Sea Dream is ideal for those who have never wanted to cruise, The line takes it’s tag line, “the world’s largest yachts” seriously. While several smaller, luxury lines claim they visit off-the-beaten-path ports, Sea Dream really delivers on that promise. The new Adriatic sailings featuring the ports of Croatia and may be Europe’s hottest itineraries. The line’s St. Thomas and British Virgin Islands itineraries are simply better than those offered by 750-1200 guest competitors. No one does the Greek Islands and Turkey better. If Jimmy Buffet ever decides to purchase a cruise line – this is the one he will want.

This is a cruise line with only 50 cabins. There are those who speculate whether or not it can survive in an environment where size dictates purchasing savings. But unlike its competitors in the five-star luxury market, Sea Dream has never had to build anything. They purchased the former Sea Goddess Yachts and never expanded. That has placed them in a situation where the long-term debt that hangs over so many lines is not an issue at Sea Dream.

Sea Dream is one of the only cruise lines to embrace transparent pricing policies. Discounted rates are clearly listed on the line’s web site, www.seadreamyachtclub.com Category 2 cabins on the lowest deck feature portholes. Category 2 “Guarantees” are the lowest prices you will find on Sea Dream.

Sea Dream is an excellent choice, often the best choice, for Greek Island, Croatia, and BritishVirgin Island itineraries. The ship’s size permits visits to smaller ports that are never included on large-ship itineraries.

• “Entertainment? I didn’t see any. But folks were actually having conversations and the lounge did have its late-night fans.
• “I experienced the finest entertainment on Sea Dream I have ever witnessed at sea – and I’ve been on fifteen or so cruises. They showed a Tina Turner Concert film on the large-screen TV in the lounge one night. I loved it. We never missed the jugglers or the “Salute to Broadway”
• “When we pulled up top the ship in St. Thomas, I thought it looked like a miniature cruise ship with a lot of years behind her. When I got off in St. Thomas, one week later, I had tears in my eyes and couldn’t wait to go back.”
• “Liked the idea of the water toys and the chance to use a Segway. But I thought the rental fee was a bit much. The evening cocktail party was always a highlight. Loved dining under the stars twice during our cruise. We loved the privacy of breakfast on the back of the ship. The Chef’s French toast made us decide to do another Sea Dream cruise on our second morning out.
• “We just loved the afternoon announcement from the bridge that “due to the lovely weather forecast” we would move the dining room upstairs for dinner under the stars. Try that on one of those floating shopping centers.”
• “The cruisetruth.com review is accurate, but don’t be put off by their notion that the cabins are small. They are 195 Sq. feet, a bit larger than the standard cabins on many of the largest ships. My wife and I always get a category three that places you in the middle of the ship, with access to everything. If you go down to the category two you will have a porthole.  Be aware that Sea Dream’s very best pricing offers are always a “guarantee” in a Category 2 level cabin.”
• “We followed your advice and had them make up a Balinese bed for us on Sea Dream 1 while sailing from Jost Van Dyke. It brought back all the joy of my first sleepaway when my Dad set up a tent for my sister and I under the stars. Everyone on every Sea Dream sailing should sleep on the open deck just once.,”
•  “It was the first day of the cruise and I was lying on one of the large “Balinese” chaise lounges on the upper deck. I had just opened the first page of the new Grisholm novel when a passing waiter stopped, excused himself and mentioned that he had noticed “a spot on your sunglasses.” He promptly offered to clean my glasses, producing a small spray bottle. He finished, apologized for interrupting me and asked if he could deliver two drinks so I wouldn’t need to be disturbed for a while. That’s Sea Dream”
• “The size of the bathrooms is the thing. If you can get your wife to live with the cramped bathroom you will never cruise  on another line.”

Sea Dream CSI Inspection Report 

Inspector: ReidS

Itinerary: SeaDream 2: Civitavecchia (Rome) to Venice – 2022

The SeaDream has an extremely loyal following.  While this was only our second time on the SeaDream 2, nearly everyone on the ship had cruised many times with SeaDream. 

One passenger had spent nearly 1,000 days on these yachts!  Yes, there are some negatives.  The bathroom is abysmally small.  It is interesting that while both the SeaDream 1 and the SeaDream 2 have recently gone through extensive renovations, the bathrooms (which needed the most help) were left untouched.  The ships ARE old and should probably be replaced. The pool deck where everyone loves to gather is lacking shade.  Getting in and out of the tender can be a little tricky.  Other larger ships have more crew to assist with this. The lunch and breakfast buffets seemed repetitive although we found that the crew was happy to bring us items not on the lunch menu.  But for the things that matter the most, SeaDream delivers.  Here is what makes the SeaDream so special.

They have the most interesting itineraries, period.  Because of its’ size, the SeaDream is able to go to places that bigger ships cannot.  Their ports of call are generally not offered by other ships.  For this reason alone, we will likely do another cruise with SeaDream

The crew of the SeaDream is the warmest and friendliest of any line we have been on.  They are quick to learn names and preferences and they make every passenger feel like a valued guest.  Two examples of what makes the crew so special:

I had mentioned to the bartender early in that cruise that I was very picky about mixed drinks and there weren’t many that I liked.  The next day and for the remainder of the cruise, he surprised me every evening with a new mixed drink for me to try. (And I liked all of them!)

The first time we sailed with SeaDream was my birthday. When I returned to my cabin after dinner, it was filled with balloons! We have sailed on our birthdays on other cruise ships but none of the others made any birthday as fun and as special as SeaDream.

Their Spa is outstanding; the best we have experienced at sea and better than many on land!

The shore excursions, while extremely limited, were very good although generally a little more expensive than what we have encountered on other ships.

The food at dinner was varied and quite good.  It was equal to our first cruise on SeaDream probably because we had the same chef.  However, the selection of complimentary wine is much smaller than on the bigger ships and not very interesting.  This might be an attempt at cost control.  In addition, their top-shelf alcohol is no longer complimentary as it was on our first cruise.

Overall, we are extremely impressed with SeaDream and are likely to return.  If they could improve the bathroom, we might not even bother with another cruise line!

# 7 – PONANT CRUISES

 

 

 

 

 

 

 

Le Ponant is a financially successful, French-owned, small luxury expedition niche player with four ships. It provides casual, European-style yacht experiences that are not as well known to the US public as, perhaps, they ought to be. The company had maintained a small office in Miami and was primarily known for its namesake vessel, the 64-passenger sailing yacht Le Ponant. But now, the company has three additional ships, each costing $100 million at 10,000 GRT and 30-35 crew. Le Boreal, Le Soleal, and L’Austral were built in Italy’s high-design Fincantieri yard. They are among the most beautiful small ships in the industry.

Most Americans have experienced Ponant’s vessels through other companies that lease them for cruise-inclusive tour programs. These include Abercrombie & Kent and Tauck Tours.

The cabins on the three sister yachts are generally smallish, at 200 sq. feet. There are prestige suites that are larger providing 300 sq. feet, but there are only three of them.

The yachts of Ponant go to some extraordinary places and the line’s executives have told us that there will be far more expeditions rather than cruises in the future. The ships have ice-breaking hulls and each carries 12 zodiac soft landing craft.

Ponant is an inclusive product with wines served at lunch and dinner, all drinks, bottled waters, and zodiac excursions included. Many guests are able to hold on to their wallets with the exception of spa visits, for the entire voyage.

The main restaurant is casually elegant and the entire design of these yachts is in keeping with those who appreciate a Euro-modern aesthetic. There are actually French chefs in the kitchen, a net plus virtually anywhere in the world. Proper escargot in Antarctica is appreciated as are the often masterful desserts. Some guests, however, feel the dining room entrees are a bit tame for the crowd. The indoor/outdoor grill gets good grades but some are disappointed by the lack of an actual built-in grilling station.

The theater is adequate and holds just over 200 guests. Entertainment on most cruises is dance-hall variety and only the most polite guests seem to sit through very many of the shows. On designated “Expedition” cruises the entertainment showroom is turned into a lecture hall and this seems to go over quite well with passengers.

Crew is predominantly French with some English-speaking officers and a helpful continent of Asian deck staff. Ponant markets worldwide and there has been, in the past, a predominantly French tone to the festivities with the exception of those sailings leased out to US companies. But Ponant seems to be committed to the US market, a fact buttressed by the recent opening of their Manhattan office.

Negatives would have to include the unwillingness of the French-speaking guests to relate well to the Americans on-board. Sailing Ponant on one of their “open to all” sailings is very much like a short visit to France with all of the pluses and a few of the minuses. The size of the bathrooms in the standard cabins is a bit disappointing. Most love the ship’s ultra-modern design and the manner in which they make a statement on arrival in port.

“We loved the Antarctica program through A&K on Le Boreal. We loved the fact that they only take 199 guests and we could come home to our yacht after each exploration in the company of excellent lecturers and some unbelievable food. We tell everyone we meet about this experience.”

“You feel somehow chic when you board. I loved the big smile on my wife’s face as we first boarded, welcomed aboard by a shining crew in sparkling whites. Yes, the cabin was smaller than anticipated but it was so well laid out and contemporary that we actually didn’t mind. We got to practice our college French and once or twice, what we were trying to say was actually acknowledged. But we never encountered any rudeness of any kind.”

“Just returned from our best Tauck experience ever aboard Le Ponant on the 11-Day Treasures of the Mediterranean program. Now we’re going back on this lovely small ship for their Sicily, the Amalfi Coast, Rome program. Combining this luxurious yacht, fully chartered by Tauck, with the on-board Tauck guides, was really the best of all words. Our agent had told us that this is the fastest-selling program Tauck offers anywhere in the world, and we believe him.”

“Our cruise went well but we wish we had known about the lack of a jogging track or a circular deck walking area on Le Soleal. Ten days was too long to give up my morning walk.”

#  8 – OCEANIA CRUISES

 

 

 

 

 

 

 

 

Oceania did nothing but invent a totally new, and as yet unnamed, cruise category. It provides upper-end four-star non-inclusive cruising at a level that is significantly better than so-called “Premium” lines like Princess, Holland America, and Celebrity. Drinks, gratuities, and shore excursions are not included. The line was launched with three  former Renaissance Cruises ships purchased at auction and there were those in the industry who wondered how anyone could make money with ships in the 640 Guest range at a price point that sits between the Premium lines and the inclusive five=star ships of Seabourn, Silverseas, Sea Dream, and Regent Seven Seas. When Frank Del Rio, the former CEO at Renaissance was named Chairman of the new line the doubters wondered if the lessons of the Renaissance bankruptcy would be learned. (Renaissance did not work with travel agents)

Del Rio and his original partner at the new line, former Crystal Cruises President Joe Watters, designed a cruise line based on triangular principles that included “More time in Port with sea days only when necessary”, a “country-club casual” on board atmosphere devoid of formal or dress up nights, and “the best food at sea.” In an article about the new line we wondered if Oceania was being a bit brash in bragging that it had “the best food at sea” since it had not yet launched its first ship.

Like so many of its other promises to past Renaissance guests and those who have sailed ships in the Premium category, Oceania has delivered. In fact, Oceania owns it’s niche. The line has been so successful in its design of an “Upper Premium” product, that Royal Caribbean decided to purchase two identical Renaissance ships to compete with the upstart. They named their product in the Upper Premium category Azamara.

In 2007, attracted by high yields and the plans for a newbuild program that would quickly double the line’s capacity, Oceania was purchased by the Apollo Management Group. Apollo clearly feels that the cruise industry has legs. It also bought Regent Seven Seas.

Today, Del Rio is the Chairman of Norwegian Cruise Lines, the corporate entity that now owns mass market line NCL, Regent and Oceania.

In 2011/12 Oceania launched two new ships, the 68,000 ton Marina, followed by the Riviera, each with a capacity of 1,250 guests. The ships have good pedigree. They were built by the Italian yard Fincantieri with interior designs by the highly regarded ship designers Yran & Storbraaten, the same architects who designed Disney’s ships, several Silverseas ships, as well as the Regent Seven Seas vessels.

The feeling in the industry is that Oceania really got it right with these new ships. Anyone considering a cruise on Oceania should make note of the following:

• • The claim that Oceania “Has the Best Cuisine at Sea” is only a slight exaggeration. The fact is that Oceania can, in any one of its restauants, on any given night, provide a dining experience that rivals or surpasses what one would expect on a more expensive five-star line. The word is clearly out – Oceania is the Foodie Cruise Line and, quite frankly, we don’t see any other line coming close to being able to make that claim.
  • The line’s ships are consistently inconsistent with the industry norm in terms of design and decor. Oceania wants to remiond guests of a high-end, yet comfortable, country club setting. Chairs are comfortable, colors are muted, there is little you will see aboard one of these ships that you would ever call “garish”.
  • There is little doubt that the Marina and Riviera offer guests more in the way of options and on board experiences than their older, more conservative, siblings. For that reason, we rate the Marina and the Riviera higher and we feel they represent better value.
  • There are no children’s programs aboard Oceania’s ships. Some cabins will accommodate a third guest but there are no programs or even baby-sitting services available. This is not a family-oriented cruise line.
  • Oceania is equally non-welcoming to smokers. Smoking is prohibited in virtually all public sections of the ship as well as in cabins.
  • Oceania does include more “Port Time” than any of its rivals with the exception of Azamara. Those who enjoy lots of days at sea will be happier elsewhere.
  • The line does nickel and dime guests for virtually all extra services. Soft drinks are included and complete “gratuities packages” can be pre-purchased.
  • Oceania’s standard cabins are small and the line is somewhat infamous for the tight showers and small bathrooms. To avoid this issue, guests are advised to book one of the Penthouse-level categories which provide a balcony, 420 sq.  feet of space including a comfortable bathroom
  • Guest’s intriqued with Oceania’s “Free Air” offers should be aware that better pricing is always available on a “Cruise Only” basis.
  • Oceania does not, as is common with five star ships, provide complimentary bus transfers to the center of town. Guests who have not purchased tours or made arrangements for provate sightseeing may find themselves at the mercy of local taxi drivers.
  • Oceanis’s Culinary Arts Academy designed in conjunction with Bon Appetit Magazine is a hiuge success. Guests are advised to book the program as soon as the books open.
  • Guests in premier cabins are rewarded with earlier access to shore excuirsion on-line bookings as well as dinner reservations. Most guests may make two reservations in advance of boarding. But guests in premier accommodations will be able to reserve double that number.
  • The restaurants are so good on Oceania that there is some angst involving the securing of reservations. Despite, for instancem the appeal of the Polo Grill Steakhouse or the acclaimed Asian fison restaurant, Red Ginger, most guests will get to dione in theior favorite restaurant only once or twice during a cruise. But this seems less a problem once aboard as there are some wonderful alternatives such as Jacques, Chef Jacques Pepin’s first restaurant at sea, or Toscana, the Italian venue that rivals the food found on Crystal Cruises famed Prego.
  • Despite primary appeal to a demographic of retirees, Oceania haS managed to achieve a modern vibe and, dare we say it, a hip feel, that would appeal to cruiser’s in their forties. On the new ships, for instance, there is a Buddha Bar feel to the swimming pool area with each song selected to reflect the mod and giant plants to create a feeling of luxury and serenity.

First-time guests should expect a superior on board experience without the truly personal flourishes normally found on our top-rated ships. The staff will not make much of an effort to know your name. In that sense the experience can be impersonal. Since you will want to try the various restaurant venues, you will not get to know your waiters very well. But you will get to meet members of the Oceania community who feel that they have found the perfect niche – upper end Premium quality, great food, casual attire, and enough time in port to really experience what they came to see. All at a price point that is lower than that found on the Five Star lines.

 THE LAUNCH OF THE OCEANIA MARINA

By Our Senior Contributing Editor – Richard Bruce Turen

Amidst the fireworks, the pier side Buddha bar setting complete with violin “divas” atop columns scattered throughout the crowd, a swinging choral group on stage, and the perfect arc as the champagne Magnum broke against the bow of the new Oceania Marina, I could not forget the image created by the man who had spoken ten minutes earlier.

Oceania’s Chief Visionary, Frank Del Rio, now Chairman of Prestige Holdings, the entity that overseas the operations of both Oceania and Regent Seven Seas, stood at the microphone on the makeshift Inaugural stage at Pier J on a beautiful morning along Miami’s waterfront.  As he spoke, he faced the Miami Federal Building where, several decades earlier, he had been processed as a young man fleeing the tyrannies of Castro’s Cuba.

But this is America, land of myriad opportunities, and I could not escape the symbolism of the setting. As he spoke, with his family, close friends, and financial backers seated behind him, Del Rio managed to get through his remarks without choking up. Observing all of this, I was not so fortunate.

Because while the Federal Building faced him in the distance, immediately behind Del Rio, was his first new-build, a $500 million baby named Marina, with a sister named Riviera due just a few months down the road.

I am fascinated by the Oceania story because it is all about a small group of believers who battled impossible odds to launch a new cruise line with about $14 million in ready reserve. This group, founder Del Rio, President Bob Binder, VP of Sales and Marketing James Rodriguez, were all in on this from the beginning. They are all relatively young, and they are all close friends. They are cruising’s Band of Brothers, and even off the record, they swear allegiance to their fearless and outspoken leader.

Frank Del Rio had worked for Renaissance, the line headed by Ed Rudner, and dedicated to the proposition that it didn’t make sense to use the distribution system that accounted for about 93% of all cruise sales at the time. I first got to speak to “FDR”, his signature on all e-mail correspondence, when he called me to comment on some things I had said about Renaissance in print. Well we didn’t so much speak, as I got to listen.

But then a funny thing happened. In much the same way that former smokers become the most aggressive anti-smoking proponents, Del Rio and his band of brothers, became agent advocates.

I know of at least seven specific instances when clients who tried to book Oceania directly were advised that they should “seek the counsel of a professional travel agent.” One client was actually told by Oceania reservations, “you really need to be booking with an agent since we are going to be charging you the commission anyway.”

Oceania broke some of the cruise rules when they launched with the original two Renaissance ships. The company, it seems to me, has been enormously successful by incorporating three core principles. It is this triangulation of concepts that is, I believe, at the heart of this brand’s success.

It starts with comfort and informality. No formal nights at all – ever. No need to bring a tie. No place to hang a tie if you do bring one. There are large chairs and truly comfortable couches throughout the new Marina. It all feels like someone’s well maintained home in the European countryside.

The second point of the triangle involves itinerary design that maximizes time in port. While other cruise lines love days at sea because they allow bars, shops, and casinos to provide much-needed onboard revenue, the Band of Brothers think people go on cruises to see ports – not to sip drinks by a swimming pool. So they pioneered overnight stays and prolonged port visits.

The third principle is to have “the best food at sea.” I am not sure I would promise this in a brochure. I cringe a bit when someone tells me their food is the best before I have had a chance to experience it and draw my own conclusions. There is also the very practical matter of Ocean’s per diems, which hover at around $375 versus about $550 for the five-star rated luxury lines. So how could they possibly have “the best food”.

I stood on the upper deck on the second day of the Inaugural, chatting with Chef Jacques Pepin about just why it was that he decided to open a restaurant on the Marina, after turning down other opportunities.

“I won’t lie to you”, he said. “They want the best food and they are willing to pay for the best ingredients.”

On the third night of the Inaugural, I dined with the Captain and his wife at Privet, the $1,000 per night, wines not included, ten seat restaurant. Here, diners get to sit down with the chef and plan their fantasy meal. At $100 per person, this is probably the best dining value on the ship. I enjoyed one of the two finest meals I have ever had at sea. Of Oceania’s ten dining options, only Prive and Wine Spectator’s La Reserve, carries any kind of surcharge. So, promises fulfilled when it comes to food, despite the lower per diems.

Comfort and informality, more time in port, and truly excellent food. These are the three points of the triangle and, I believe, the Band of Brothers, has figured out, long before many others, exactly what the majority of consumers in the upper end of the premium category really want in a cruise vacation.

There were more “oh so that’s it” moments aboard this new ship. Too many to recount for you in this space. Here are just a few:

I stood by the swimming pool. It kind of looked like many others I’ve seen over the decades I’ve been doing this. But something on this ship was different. It wasn’t just the plants, the Balinese lounges, what was it?

It was the music, concert quality sound with each song both contemporary and cool. No Sinatra, no Rolling Stones, This was Buddha Bar at Sea, a casual, clean identity. People were getting tanned because they wouldn’t leave the music. Later, I find out, FDR picked out every song, just as he and Bob Binder personally picked out each of the 1400 + pieces of art on the ship.

I loved the library, a real library, with lots of books and quality chairs and couches. And attached to the library is the best coffee house at sea. The “Brothers” found a barista they liked in Verona, Italy. But if you go to Italy seeking the “Man from Verona” you will find that he has moved – to the Marina, where he plies his trade with the same equipment.

There was a moment when I stood peering through one of the glass windows peering in at the Bob Appétit onboard CulinaryCenter. I noticed two, rather well-known, travel writers laughing and cooking their way through a menu led by a Culinary Institute of America instructor. Another hit on this exciting, new ship.

I ran into one of the Band of Brothers near the Spa juice bar. “Richard”, he asked, “what do we need to do better”?

I just couldn’t come up with an immediate answer.

OFFICIAL CSI INSPECTION REPORT

CSI INSPECTION TEAM MEMBER   Jim D

SHIP/DATE/ITINERARY SAILED: Oceania Marina, Oslo to Lisbon 28 days, Sail date Sept 13 2022

OVERALL IMPRESSIONS OF THIS LINE COMPARED TO OTHERS YOU HAVE SAILED:

We are Oceania fans, and were also Crystal fans.  For this cruise our curiosity was piqued about how they are doing as the pandemic fades and they restart.  You will see several comments plus and minus on this point.

WHAT ARE THE THINGS THAT STOOD OUT ABOUT THIS EXPERIENCE?

A higher % of staff than normal is inexperienced, in part because of rebuilding the team and in part because of training to staff Vista.  They all seemed eager to please — just did not have the accustomed experience levels.

The itinerary was truly amazing.  How often does one get to all three Baltic Countries on a cruise that also goes so many other places?

It was clear that the Oceania team is so happy to be back at sea, and to now have ships heavily booked going forward. 

WAS THERE ANYTHING ABOUT THIS CRUISE/RIVERBOAT’S ADVERTISING THAT YOU FELT DID NOT ACCURATELY REFLECT WHAT YOU EXPERIENCED ABOARD?

Shore excursions, as noted below.

WHAT AREAS OF OPERATION NEED IMMEDIATE ATTENTION FROM MANAGEMENT?    

Shore Excursions.  Based on our experience, shore excursion management and quality is most likely to be the cause of weak bookings on Oceania. Less than 20% of the shore excursions have been acceptable. 

We believe that there is an industry-wide problem, and so far Oceania is not handling it well.  Somewhere between 20 – 40% of the good guides have left the industry due to COVID shutdowns.  The best guides do not want to do bus tours for cruise ships, principally because the cruise lines have precise time schedules and do not allow them to adapt to traffic problems or special attractions that the guests would love.

As a result most of the guides are B and C grades, and it shows.  Given that Oceania likely has the highest prices for shore excursions among the top 10 cruise lines this is now a serious value issue. 

Examples of shore excursions incidents:  One said barely a word during a 45-minute bus ride, even though asked many questions her response was ‘I don’t know’.  The bus even started ‘guiding’ themselves in a joking way.  Just awful.  Another group dropped off the bus load at a Maritime Museum for 1 1/2 hours without offering to guide those who would like to follow her through the museum. One final example was when one got off the bus in London leaving the entire bus without a guide for the 1 1/4 hour ride back to the ship.

Guides learn how to project their voices and manage groups with experience.  When they do not talk or speak up it is not a good experience.  As one big step, we strongly advocate Oceania adopt the VOX system for all shore excursions.   They have made a big difference on our river cruises, and one tour company on this cruise used them on their own. Apparently, Viking uses them on their ocean cruises.  We expect this to be a differentiator soon.  Vox systems make such a difference that we will boycott Oceania shore excursions by using other alternatives until provided.

IF THE MAIN DINING ROOM WAS A LAND-BASED RESTAURANT, HOW WOULD YOU DESCRIBE IT? 

As a neighborhood or hotel dining room.  The choices are routine, yet good.  Quality is generally very good.  We had one bad prime rib experience.  A big challenge is that land-based restaurant servers are taught to not interrupt a conversation.  The split between sommeliers and servers and clearers, and the fact that they have many tables to cover, meant almost constant interruptions which became frustrating.  Ok, but not an ideal dining experience.  On Oceania we would not choose to dine there, preferring the specialty restaurants.  On the good side they are not trying to flip the tables, so they do not rush the next serving as some land-based restaurants do.

TO WHAT EXTENT DID THE DINING STAFF MAKE A SERIOUS EFFORT TO MAKE YOUR MEALS SPECIAL?  Many of them are new.  Yet they are really trying hard to please.  They do readily accept requests for modifications.  In Polo, for example, they willingly substituted a Maine lobster tail for a warm water lobster tail on one of the meat dishes. 

WHAT WERE THE MOST MEMORABLE DISHES SERVED DURING YOUR CRUISE?

Spicy duck and watermelon salad and Sea Bass in Red Ginger, goat cheese soufflé in Jacques, Maine lobster in Polo, Bone-in veal chop in Polo

WHAT WERE YOUR FAVORITE AND LEAST FAVORITE IMPRESSIONS OF ON-BOARD DINING OPTIONS?

Jacques and Polo are our favorites.  Toscano has been a past favorite, yet something is off right now.  Maybe too much salt.  The second time there we asked them to let us salt our food.  It still was salty but better.  We chose not to eat there again. Red Ginger is really good — just not at the top of our list.

WAS THE QUALITY OF THE EXPERIENCE COMMENSURATE WITH THE PRICE YOU PAID? WHY? 

Normally this is an automatic yes.  Oceania always has a top dining experience.  We have mostly enjoyed the specialty restaurants, and never get tired of the quality or choices.  We also like the music for dancing during happy hour and the art and culinary studios.

We also like the Vero water approach.  Refillable, and always there. 

Our reason for not making this an automatic yes is the major flaws in shore excursion     quality and management and our two flawed experiences with reception:

1. We arranged to stay overnight in an authentic French Chateau during our overnight in Bordeaux. It was fulfilling a dream.  Five days before we advised Reception, and gave them contact info the Chateau as requested.  Then they called to verify our mobile phone and email contacts, requiring a separate trip down there.  When we went to leave the ship we were held up and told we were not “on the list” to leave.  A myriad of phone calls ensued, and finally an officer cleared us.  Why we were not “on the list” seems to be a clerical error, and it tainted the start of our dream experience.
2. We were advised via voice mail that we had a credit due, with the option of receiving payment or having it refunded to our credit card. The message also said that the default would be refunding to our credit card.  Since close to the end there was always a big line at reception we assumed the default.  We were called at 6 am on disembarkation day to ask us to stipulate our choice.  Via reception we had a 7 am wake-up call, and our disembarkation plans stated 8:45 as our time.   Calling someone at 6 am on a big travel day is cruel, especially when the ship knows we are not leaving early.  We called back to ask to requested such an insensitive move and were told the Purser, and that they did indeed specify calling at 6 am. 

These two incidents are not what we expect at Oceania’s price point.

IF YOU USED THE LINE’S AIR PROGRAM PLEASE SUMMARIZE YOUR EXPERIENCE?

Did not use

HOW DID THE HANDLING OF SHORE EXCURSIONS MEASURE UP TO OTHER EXPERIENCES YOU HAVE HAD? 

See note above under areas needing immediate attention.

 

IF YOU SEE ROOM FOR IMPROVEMENT, WHAT CHANGES WOULD YOU RECOMMEND TO SHORESIDE MANAGEMENT IN CHARGE OF HOTEL PROGRAMS AND/OR PORT EXCURSIONS?

Adopt the VOX audio system for all shore excursions.  Plan bus routes to not end up with multiple buses at the same restrooms at the same time.  Also, in ports where a shuttle is required within the port or connecting to a train station do more than 30 minutes cycles, at least as the day begins.  Manage the queues better when disembarking from deck 5 or 6.

One additional suggestion is specific to back-back cruises.  Once embarked on a back-back cruise the passengers lose the ability to book any shore excursion or culinary class for the subsequent cruise legs.  It cannot be done online or through Destination             Services.  That allows passengers who just booked one cruise an advantage, which does not make sense.  Oceania should do everything to encourage back-back sailings.  our cruise was two 14-day segments which became a frustration, particularly with culinary classes.

DID YOU DETECT ANY COST-CUTTING AREAS OF OPERATION? IF SO – WHERE?

Not in food quality or staffing levels.  We assume that the absence of a VOX system is cost-cutting.

DID THE CREW MAKE A SINCERE EFFORT TO LEARN THE NAMES OF ALL GUESTS?

Yes they did.

DID STAFF RECOGNIZE YOU BY NAME AND PROVIDE TRULY UNIQUE AND PERSONALIZED SERVICES?  (Please provide specific examples)

Both our maid and butler not only recognize us but they go out of their way to be helpful.  If I go to the Executive Concierge lounge to get coffee for my wife they see me and offer to carry it back, and if I decline they still unlock the door to make it easy.  Other crew throughout the ship really want to please.  We asked our butler how much sleep he got on Embarkation day and he said 4 hours — because he was making all of his notes about guest preferences.

DID YOU UTILIZE ROOM SERVICE? IF YES, TO WHAT EXTENT DID IT MEET YOUR EXPECTATIONS? 

We had breakfast served by our butler many mornings, including things not on the menu.  Beyond expectations.

HOW WOULD YOU EVALUATE THE OFFICERS AND STAFF INTERACTION WITH GUESTS?

They are out and about a lot.  Generally high marks.  The one big question is managing the unexpected. 

Going ashore in London became a nightmare. Because of Brexit, we had to go through immigration.  Apparently, immigration was not ready, which is beyond Oceania’s control.  However, when we had to wait and the queue grew longer and longer no one stepped in to manage it.  So those who dutifully snaked their way around and all the way into the Marina lounge saw others just form new queues.  One example was in front of Destination Services.  In the end, it took an hour to get ashore, and a lot of frustration surfaced.  One person, or the ropes, directing later arrivals to go into the Marina Lounge to the queue would have been welcomed.  I went to Reception and then the Cruise Director imploring them to put several crew to manage the queues and they dismissed me.  “What can I do?” was essentially the response. 

This was an unplanned event that needed dynamic action, and no one seemed in charge.  Needless to say, passengers were not happy and it was complete chaos.  There was a couple near us, first-time Oceania passengers, who declared they would never use Oceania again. 

On a positive note, the entertainment crew in their daytime activities were really engaging.  The Big-O points merchandise exchange way better than last time.  Peter (Cruise Director) was superb.  Informative and appropriately transparent.

WERE THERE ISSUES RELATED TO DRESS EXPECTATIONS THAT YOU FELT NEED TO BE AMENDED? 

No.  More sport coats on men than usual in fact. 

WAS THE SOPHISTICATION LEVEL OF YOUR FELLOW GUESTS ABOUT WHAT YOU EXPECTED? (Comments) 

Yes.

HOW WOULD YOU DESCRIBE THE MAJORITY OF YOUR FELLOW GUESTS?  Clearly well traveled, and polite (except when it came to queuing in long lines).

FINALLY – WHAT ARE THREE THINGS YOU FEEL ARE MOST IMPORTANT TO COMMUNICATE TO THOSE GUESTS CONTEMPLATING SAILING THIS LINE AND SHIP IN THE FUTURE?

01 – The arts studio and culinary classes. These are truly unique, and we used them extensively.  Along with other things they are a big enjoyment.

02 – La Reserve wine and food experience. We have tried wine dinners on other high-end cruise lines, and none come close to the La Reserve experience.

03 – The music aboard the ship. They do a great job of having chamber music, dance music for our age group, and later at night higher energy music.  Even karaoke.  Everyone finds their favorite spot (piano bar, Martini Lounge, Horizons Lounge) and really enjoys it.

#  9 –  VIKING CRUISES

INDUSTRY DOSSIER: CHURCHILL & TUREN’S VIKING CRUISE OVERVIEW –  If there is one cruise line that might be keeping competitors up at night it is Viking Cruises. With more than 60 riverboat vessels worldwide and control of 51% of the entire riverboat market, Viking began ocean cruising in 2015 with the launch of its first prototype the Viking Star. Since then, Viking will have built six mid-size ships by 2019 with four additional ships under contract to be launched by 2023. This will make Viking, by passenger count, the largest mid-ship or small ship (depending on definitions) in the industry. The 10 ships sailing or on order are remarkably similar and they are all dedicated to certain core Viking principles as espoused by Chairman Tor (Torstein) Hagen.  They are:

01 – Maximum time in port with a minimum number of days at sea.

02 – Non-inclusive except for basics: Wine and beer is included with lunch and dinner. One shore excursion (an overview of the local destination) is included in the fare.

03 – No children under the age of 18 accepted for bookings.

04 – No formal nights of any kind.

While Viking Ships have won numerous awards from the consumer press, a careful review of these awards will reveal that the majority of them are so-called “Reader’s Choice” polls. Given the number of guests who have sailed Viking on the world’s rivers, and the fast-growing size of its ocean product, it is not surprising that many readers have more familiarity with the Viking product than some of its smaller competitors. But we still believe that Viking Cruise is one of the very top non-inclusive options for the cruiser and, along with Oceania, the very best of the lines that feature a “pay-as-you-go” philosophy. In fact, we fully expect that Viking will be rising in our ratings as they learn to handle some of the inevitable service problems faced by new cruise lines. The story of Viking’s success and its high occupancy seems to illustrate that the line’s core values are in keeping with the desires of a majority of cruisers seeking quality and value along with more of a cultural experience than is usually offered on “cruise ships”. 

A VIKING CAUTION:

Viking Cruises has one “Reg Flag” that turns off many cruisers and it is something that needs to be faced up front if you plan to sail this line. Guests are normally expected to make full payment for their cruises far in advance – often as much as 18 months prior to sailing. This is not an issue of financial weakness and it is not Covid related. From its inception, the management team at Viking has operated on the principle that anyone receiving their best, discounted pricing should be willing to pay in full to lock in that pricing. For the most part, this has worked and has helped Viking with significant cash reserves as it embarks on the industry’s most ambitious building program. 

THE FLEET: OUR INSPECTION TEAM REPORTS

The Viking fleet will have its sixth ship enter service in 2019. At that point, the line will have 5,580 berths making it the largest “small ship” (Under 50,000 GRT and 700 Guests) cruise line in the world. The vessels carry guests all in cabins with balconies. This size allows the ships to dock close-in at many ports around-the-world at the same time its much larger brethern are forced to dock in industrial areas far out of the city.

Each vessel in the series will see improvements – some slight – some important like an expansion of the gym on the Sky and more deck chairs where needed.  All guests seem struck by the quality of the modern Scandinavian design. There are many lighter woods and textiles and unusually clean design lines. But Viking is also defined by what is missing – the ships have no casino – no children’s play areas – no splash pool, although each ship has two swimming pools.

Our CSI Inspection Team has reported on any number of “unanticipated features” you just don’t see on other ships in any size or price range. Perhaps the best example – heated bathroom floors. There is free Wi-Fi throughout, 24-hour room service, and laundry rooms that are complimentary.

Here is the “secret” to understanding Viking’s appeal to the public and, in particular, to our Inspection team. This feels like a personal product rater than a cookie-cutter mass-market ship. Chairman Hagen who worked for the legendary Royal Viking Line when it once was the top luxury brand, has stamped his Norwegian heritage and personal history all over the ships in his fleet. Careful observers will notice photos of the Chairman as a child, written tributes to his mother, along with photos, and collections of books and music from his life in Norway. The color scheme relies heavily on shades of blue, grey, and white, which. combined with the use of non-traditional light woods, makes for a brighter environment that is normally found on most ships. 

NEEDS TO BE IMPROVED:

Viking Cruises is not inclusive. In fact, guests who desire decent shore excursion experiences, drinks other than mealtime, or even meals that are of superior quality, will have to pay surcharges. The nickel and diming makes it nearly impossible to identify the true cost of a Viking experience until a cruise is completed. The Viking guest tends to be older, educated, and somewhat independent but it is a line that does not really appeal to the sophisticated traveler as much as it does to those seeking upfront value. And make no mistake – Viking provides value. It’s pricing matrix, like Oceania’s, is based on significant OBS (Onboard Spend Per Guest). 

Along with its River Cruise fleet, consisting of more than 6o current vessels, Viking has quickly leveraged itself to become the largest player in the upscale cruise category. The line has won numerous awards, partially due to its siuze and advertising presence. Guests considering Viking should, however, be aware of the line’s less than stellar record when it comes to customer service and compensation when there are issues. Viking pretty much sticks to its stated brochure fine print and the line enjoys a less than enviable reputation when it comes to personalized responses when there is a problem. This is one of the major reasons that Viking does not rank higher in our ratings. The ships are among the most beautifully designed at sea and really appeal to those who enjoy open, light, Scandanavian modernity. 

# 10 – PAUL GAUGUIN CRUISES

 

 

 

 

 

 

The Paul Gauguin entered service in 1998 after construction in France. The ship was expressly built for operations in the South Pacific. This has meant a shallow draft that can cause a bit of motion when the ship is navigating the longer stretches between the Society Islands. With a crew of 215 serving 332 guests, the Gauguin has been satisfying demanding travelers in these lovely South Pacific waters for more than a decade. The ship was, for many years, operated by Regent Seven Seas and the crew had little difficulty meeting Regent’s high service standards.

Some crew, kitchen staff, and the  Captain are French and the food is of excellent quality, often matching and surpassing lines a bit higher in our ratings. Dress is casual, gratuities, soft drinks, and water are included in the fare. The Gauguin normally offers enticing air pricing out of Los Angeles with air add-ons from major gateways. Papeete is about an eight and a half hour flight from LA. Air/Sea programs normally utilize the respected Air Tahiti Nui but those on a pre/post cruise schedule in Papette, Bora Bora, or Moorea, may find themselves flying Air France or Air New Zealand. Guests from many regions in the country are accommodated overnight in Los Angeles as part of the air package.

• The return flight sort of ruined our state of relaxation. The airport in Papeete is not air-conditioned and it is small. We had to wait when our Air Tahiti Nui flight departure was delayed one and a half hours. Coach seating seemed unusually tight and the flight was, of course, full. After all of that, we had to clear customs in Los Angeles and then transfer over to United for the flight to Chicago. The Gauguin is wonderful and we were relaxed back at the airport totally relaxed after only a seven-night cruise. But next time, we will fly Business Class and overnight on the return in LA. That would make for a perfect vacation.”

• • We’ve just completed our second sailing on the Gauguin, and, if anything, it’s gotten better. The society islands are truly beautiful and there is much to be learned from the casual lifestyle of the islanders. We rented a car on Bora Bora but we were surprised to find a pack of wild dogs growling at us as we completed a curve in the road. One tried to get at me on the driver’s side. Now that’s something they don’t put in the tourist brochures. But  that was just a little thing.  We still urge you to rent a car on both Moorea and Bora Bora instead of taking tours. Don;t pack any formalwear – this cruise is casually elegant and dress on the ship will remind you of a nice hotel in Hawaii.  We loved the Gauguin girls and their smiling greeting as we returned to the ship each afternoon. We’re not planning our third cruise with Gauguin, this time to the Marquesa Islands”
• “Be warned. The Business Class seats on Air Tahiti-Nui flights from LA are not lie-flats. They are angled and few of us slept. This is important since you do night flights in both directions.”

# 11 – AZAMARA CRUISES

In a world of follow the leader, Azamara is generating a fair amount of positive buzz based on its innovative approaches to traditional cruise concepts. Azamara parent, Royal Caribbean, tapped former Seabourn and Sea Dream President, Larry Pimenthal, to take over management of this two-ship fleet of vessels once belonging to Renaissance Cruise Line. Pimenthal, one of the best marketers in the industry, felt that Azamara’s edge would be “more time in port” and the 694 Quest and Journey more than live up to that brochure promise.

Thougth lacking spacious cabins and new hardware, Azamara overcompensates with overnights in port on every voyage and longer hours in port. The line also seems adept at planning itineraries that add creativity to the  10-14 day market. Gratuities and wine with dinner are included, allowing Azamara to occupy a somewhat unique niche in the First Class “sort of inclusive” or, more accurately “semi-inclusive” category. Azamara’s rival seems to be Oceania, whose new Mariner and Riviera offer space and amenities that Azmara can only put on their new ship wish list.

We think the Azamara concept is catching on. Wine with dinner but not paying for those who drink heavily is a popular concept. It allows Azamara to come in at a lower price point than the five-star all-inclusives.

On the down side, Azamara is a cruise line that still seems to be experimenting. Is wine with lunch included – now , it is. Are there tacky reminders that this is not a true luxury product – there are and one example is the on board art sale and the manner in which staff pose in costume to take photos with guests. Such tackiness is not going to get Azamara any higher on our rankings than it is. The food in Prime C gets good reviews although there clearly is some rather strtict portion control in evidence.

But there is an important bottom line. Azamara delivers itineraries that wow and guests are catered to by a crew that seems to genuinely care about their well being. That, and an attractive price point, may be enough for Azamara to prosper.

Inside cabins are tight at  158 square feet. Outside cabins are only 170 sq. feet. But its the small bathrooms that seem to bother the uninitiated. Think of an intimate experience with your shower curtain and you will see why more spacious Sky Suites are highly sought after. They measure 266 sq. feet and they are well worth the up-charge.

  

SPECIAL OWNERSHIP CATEGORY – THE WORLD OF RESIDENSEA

 

The problem for The World is that it has no earthly competition. But, alas, it has been removed as a viable cruise option. Last year, the owners voted tgo end their policy of allowing certain travel agencies to book room “rentals.” Now, under their current policy, The World will not accept guests who “do not meet our $10,000,000 is assets requirements” along with applications to sail that must be approved by a committee of owners.

In other words, you can’t sail unless you are a proven multi-millionaire who is a pre-approved buyer, someone the owners would like to have as cruising neighbors.

And therein lies the rub. The World, travels the world in silent splendor, never calling attention to itself or the fact that its owners have paid from $1.4 to $7.9 million dollars for their leasehold “ownership”. .

The ship is literally “sold out” for every voyage for the life of the ship. There is no sales force because the only units for sale are offered by current owners.

The World has earned its designation as The World’s Most Luxurious Cruise Experience. Although it could, by most measures, carry 1500 or so passengers, she generally sails with about 175 total guests. This one-of-a-kind ship sails the world, stopping in interesting ports for extended stays. The food is outstanding, although Portraits, the “Gourmet” restaurant did not meet our expectations in terms of the quality of the menu, preparation, or the skill of the staff. However, the ships other dining venues offer the best dining experiences at sea. There are three-bedroom/three-bath apartments, two-bedroom-two bath apartments, one-bedroom apartments and spacious studios. All feature balconies.

 

“There was this Frenchman. He has a hot plate in his cabin, along with computers and all kinds of electronic gear. He runs his company from his cabin/home office. When he gets to Hong Kong he sends one of the ships tender to pick up potential clients for a nice lunch aboard ship. He lives aboard the Residentsea and has his family out for six or seven weeks of the year. He has cocktails each evening and tries to see if there are any interesting owner friends aboard. If there are not, he quickly goes back to his cabin. I’m home now, but hardly a day goes by that I don’t think about that Frenchman as he travels the world, working, on that gorgeous ship.”

“I’ve seen them all and this is the ultimate. The design of this ship is like no other. Each accommodation is privately owned and custom designed so no two cabins are alike. This is not the right cruise for those who like bingo, horse racing games, and a nightly talent show. The World is sophisticated and approachable. Sailing her is most akin to gaining membership to the world’s best private club.”

“The cleaning staff actually cleans every studio and apartment every day even though most of them are unoccupied for long periods of time.”

“I loved the World because it was a chance to see what “real money” is like. But I am extremely comfortable, own two beautiful homes, property, and have savings and stock in the seven figures. Nevertheless, the scope of the wealth aboard this ship was, at times, a bit intimidating. The service on the open decks was not perfect. Dishes were left on tables too long and the wait staff would favor owners over their guests. But I will conclude by saying that despite these issues, this ship blows away anything else in the so-called five-star category. The food is excellent, the staff is generally attentive, and you have the feeling that you are almost alone on this most beautiful of ships. So I guess I really wasn’t all that intimidated. We may well consider purchasing.”

Currently, several units are for sale by owner at price ranges between $2 – $7 million.