Direct Answers to your Luxury Cruise Questions
Q - It seems like a lot of the cruise lines are cutting out the Midnight Buffets. We are working our way up to one of the five-star, inclusive small ships you write about but we're trying to find one that has midnight buffets.
A - Sorry - they have gone the way of Bingo and Horseracing. The top-tier lines just do not feel that their clientele is of a mind to eat heavily at midnight. But we think if you try one of the better lines you will find that the snacks served throughout the main lounges and the 24-hour room service will more than suffice. On most of these lines you can get pretty much what you want when you want it. We doubt you will disembark any of the top ten lines we cover looking like a contestant on Survivor.
- [caption id="attachment_1840" align="alignright" width="265"] Mid- Ocean[/caption]
Q - We love , absolutely love your site(s). Hope you can continue forever. But, sad to say, we haven't cruised since an awful big ship experience in 2012. We sailed a ship where our fellow passengers were rude and dressed like slobs. But the worst part was that we had an "assigned" table with a retired surgeon who was a drinker. He kept us "entertained" with stories of his emergency room traumas. Now, we want to do the southern Caribbean route out of San Juan or one of the islands with, shall we say, a more civilized population. Cost is really not an issue for us so your recommendation of the best would be appreciated.
A - Look closely at the itineraries of Seabourn and Regent Seven Seas. But for the best itineraries ands overall experience, we would suggest you concentrate on the 62-Guest Esprit Expedition yacht owned by Crystal Cruises. The Esprit will offer two itineraries out of Marigot Bay, St. Martin, beginning late 2017 and carrying through all of 2018. The "Yachting Escape" itinerary features destinations such as Jost Van Dyke, Virgin Gorda and Tortola, while the "Yachting Explorer" itinerary visits Anguilla, Saba and Nevis, among others. These are going to be the best sailings in the Caribbean based on service, staff to guest ratios, luxury, cuisine, and port selection.
Q - Our friends in Boise will be joining us for a nice cruise next year celebrating my husband's retirement as a school superintendent. He has always wanted to go to Dubai and our agent has come up with a sailing on Azamara aboard the Journey on November 14th next year. But I doubt she's ever been to "Middle" anywhere unless it's the midwest so I'd love to have you look over the itinerary. If someone is going to this part of the world, are there better itineraries? This seemed like both a good deal and the right amount of time but, I have to tell you, our only international travel has been to London and Scotland. Thanks so much.
A - We thought we would show everyone your proposed itinerary so they can be in on the conversation:
Day 1 Dubai Day 2 Dubai 10:00 PM Day 3 Khasab 7:30 AM 2:00 PM Day 4 Muscat 7:30 AM Day 5 Muscat 6:00 PM Day 6 At Sea Day 7 Al Manamah 7:00 AM 9:00 PM Day 8 Doha 7:00 AM 6:00 PM Day 9 Abu Dhabi 7:30 AM Day 10 Abu Dhabi 1:00 PM Continued Dubai 8:00 PM Day 11 Dubai
We particularly like the double overnight at each end in Dubai. This will likely save you money on pre/post cruise hotel nights. The overnights in Muscat and Abu Dhabi are also quite unusual and they will enable to you to see these fascinating locations at night without any transportation or security fears. We won't spoil what awaits you in Doha, but we expect it to be the highlight of your trip.
We think that the Journey is a good choice for your first Journey out of the comfort zone. You will be visiting countries with a significantly higher standard of living than our own country will much better roads, hotels, shopping, and infrastructure. Crime is pretty much a non-issue. We do suggest a reading of the Koran before the trip to gain an understanding of the underpinning religious belief in several of these Muslim nations. We suggest that you arrive two nights early and book the best hotel available - even if you feel it is too expensive. That is part of the Dubai experience and you need to both rest up after your long journey and then do some local exploring. Yes, there are more expensive, more inclusive five-star cruise options but we think, for this trip, your agent has placed you on a comfortable ship with a wonderful program that will enable you to arrive early and still be under two weeks. Try to fly up and back on Emirates with a connection to Boise. You will have several gateway options.
Best to avoid too many Jerry Seinfeld references while you are there.
Q - In researching a planned cruise to China, we've come across a line called Dream Cruises. They seem to be really under the radar and are not even reviewed on Cruisetruth. Is this a red flag or just an oversight? Wondering if we should include Dream on our "possible" list which currently includes Crystal and Silverseas? Any insights would be appreciated. By the way, I am curious - who funds this site? It would seem that you have a fair number of writers/employees and, with no advertising, I am wondering how you turn a profit?
A - Dream Cruises is a new venture launched by Genting Hong Kong, the company that bought Crystal Cruises in 2015. Genting took two new-builds that were going to be deployed by their Asia-based brand, Star Cruises. The two ships, including the Dream, are scheduled to sail a combination of two-five-and seven-night itineraries in China and Vietnam. Unlike virtually all other new China-based brands, Dream is catering to an upscale Chinese market. Let's call it four star luxury. It is not competing with Crystal int he five-star arena. On some sailings, guests coming in from abroad can sail out of Hong Kong.The new ship will have 35 food and bar venues as well as no less than five private Karaoke rooms. Daily room rates will average under $200 USD which is still higher than the per diems currently in place on less expensive competitors. Unless you are seeking a truly in-depth experience on a Chinese ship catering to guests from the Pearl River Delta area of China, we would suggest you seek out one of your alternative options.
This site is part of the Churchill & Turen Ltd. Media Group. We do not operate our sites on a for-profit basis. We do not accept any outside funding. and we pay all expenses, including salaries, for the maintenance and content of these consumer-sites.
So, you may ask, what is in it for us? Our sites do attract a rather surprising number of upscale, potential long-term clients who are compatible with our approach and values and who realize that, for 91% of our vacation-planning services in 2015, we charged no fees of any kind.
Q - We were assigned a three and a half-hour layover in Frankfort on a cruise we booked online that is due to depart in three weeks. Now, it turns out that the United flight we were promised is being flown on a Lufthansa airplane.
My wife and I are booked in an Oceania Suite and I am extremely upset about this air schedule to Venice. Who can we speak to at this point. I know you will likely pooh-pooh this question because I booked it online but I can tell you that my wife is traveling completely free except for her air cost so it was a pretty great deal. Just found this site and don't know if you answer such questions.
A - Thank you for your charming note. Of course we will respond as you have raised questions we see rather frequently. You are booked on a code-share flight. United and Lufthansa are partners. Of the two airlines, Lufthansa is somewhat higher-rated so be thankful for small blessings. In Frankfort you will be going through both passport control and security even though you are just "In Transit". Frankfort is an airport that does its best to destroy the myth of German efficiency so a three-four hour connection is what we normally recommend to our cruise guests. While it is true that a two-hour connection can usually work at virtually any European Airport, that would place pressure on you if your flight was delayed. But, quite frankly, we are more concerned with your luggage missing the connection. Starting a cruise without luggage is really stress-inducing and think how badly it would make your suitcases feel. It is best to enjoy the extremely high quality coffee and strudel available in the Frankfort airport. We think your basic assumption may be wrong. It is highly likely that you got this excellent flight connection specifically because you are booked in one of Oceania's premier suites. We do suggest that you have your online agent arrange for flight monitoring service for this trip. We are going to send you a report that explains how cruise line air programs really work with a number of recommended strategies.
As to your wife's "Free" Cruise. Oceania has featured "Two-For-One" Fares with a 50% reduction for each guest off the published or List price of the cabin for some time. That can be packaged by an agency as a "Free" cruise for the second guest if the first guest (you) pays the full fare. Although they made you feel great about our purchase, the fact is that the vast majority of your fellow on-board guests will have received the same offer. Enjoy Frankfort Airport.
Q - We were in a netherworld of fake reviews and reports by "critics" after their free trips - so really glad to stumble upon your site. (As a person who works in PR, I'd suggest you think about hiring someone to publicize you. Everyone knows Cruise Critic - but no one knows you) I've decided to come to you for advice and, if you'll have us, we'd love to work with you. Here's the issue - after doing whatever due diligence one can do on the various "all the cruise lines smell like roses" sites, I think we've narrowed it down to Sea Dream (yes, we understand the cabins are smallish and the ships are thirty years old) or Seabourn. My husband is a workaholic - the deal is that he won;t be bringing work along if I pack my Victoria Secrets favorites. I suppose this is a fourth or fifth "honeymoon" opportunity (don;t you dare use my name) and we need to choose the line that might be best suited to a sudden decision to "just stay in our cabin". Love the site, and thank you for editing out the inane and the mundane.
A - For a "honeymoon" we are going to recommend Sea Dream. It is a more private and intimate experience. You will be able to dine alone when you wish, and the beds are the same size as they are on Seabourn, although the cabin itself will be smaller. But given what you have described, either can work. Asie from the itineraries, we would suggest you think about your preference for a large yacht or a small cruise ship. If your answer is yacht, go with Sea Dream.
Thanks for your PR advice. In our 30-year history we've managed to grow entirely on word-of-mouth and we intend to keep it that way. We're not counting "likes".
Q - We've been entirely impressed with the ships and service on Silversea and we have an upcoming 20-Day sailing coming up with them this winter in the Orient. We booked on-board to get extra incentives so we were not able to use a consultant. On our last cruise, we used the Concierge on the Silver Whisper to make restaurant reservations for us several times. Although the line has a "no Tipping" policy I wonder what an average daily tip for the Concierge would be for such services booked on-board?
A - Normally, we would recommend a gratuity to the on-board concierge of between $10-$20 per day assuming special services or reservations ashore have been made on your behalf. The difficulty level determines the tip. Any of the Lines on our Top Ten cruisetruth.com site pay a salary with benefits to their Concierge Team. But gratuities for off-ship arrangements are entirely appropriate no matter what the policy. The best way to handle this is to shake hands with the Concierge prior to disembarkation with an envelope discreetly placed in your palm.
Savvy cruisers bring along a number of envelopes address to top-level management so they can slip in a note complimenting a particular member of the crew before getting off the ship.
Finally, we need to correct something you stated in your question. There is never, not once, an instance in which any booking made aboard a quality ship with the on-board cruise consultant can't be immediately turned over to a cruise consultant. This is something that happens with our firm on a daily basis and we encourage our clients to book on-board. The lines have our number and contact information in their on-board system and they know when we booked you originally. When we receive your confirmation from the line,usually while you are still on your original cruise, we check it for pricing accuracy, make certain that you have been booked in the best possible cabin location, and then certify you, sometimes lowering your price, to include unpublished consortium offers etc. There really isn;t any competition in all this. Cruise bookings are complex and involve any number of decisions related to pre/post, insurance, air etc. The on-board cruise consultant has no expertise in these areas. But they are equipped to reserve your stateroom on a future cruise. It sounds as though you have found a second home at sea. Enjoy your cruise.
Q - My husband and I were surprised, as were our friends Tad and Susie, with whom we have cruised six times, that Disney did not make your excellent list of the World's Ten Best Cruise Lines. You must be childless snobs or Disney has gone downhill as they are rated at or near the top on other sites. We have two kids, ages 11 and 14 and Tad and Suzie have three kids in the same general age group. We trust your information is the best and we respect your honesty but we need to know if we would be making a mistake booking a seven-night Disney cruise next May 27th to the Western Caribbean on the Fantasy. We've been on Royal Caribbean on four of our prior cruises and Crystal, which we loved, on non-family cruises.
A - Disney is tough to evaluate accurately because they are a true family-oriented cruise line whose on-board product is geared to the fact that a majority of guests are traveling with their children or grandchildren. We concur with the generally high ratings that Disney receives and with their new-ship building program, highly successful rehab program, and numerous awards, Disney deserves the accolades and is certainly in the running, along with Celebrity as the best of the mega-ship lines.
But this is a family resort at sea - a unique product. We are not "childless" and we've taken our family aboard Disney ships more than once. Disney ships have been sailed numerous times by our CSI (Certified Ship Inspectors) Team. They are not included in our top ten because they are not inclusive, they operate ships with high density ratios, and their policies are not always consumer-friendly. Their food is institutional and not cooked to order, their entertainment appeals to a rather limited mass market segment, and prices for drinks and other services come at additional cost. We also think they are sometimes overpriced for what they offer. Disney is certainly four-star, they are excellent at what they do, but they are not among the world's top ten cruise lines. If we expanded our Ratings to include the "Top Twenty" cruise lines Disney would surely be among them.
As to whether or not we are "snobs" - you better hope that we are. If we did not have high expectations on your behalf, our ratings and commentary would be worthless. If you are traveling with young children and you want to make them totally happy at sea, there is Disney and everyone else follows. When it comes to adults, that's a very different cartoon.
Q - We have done two cruises on NCL and one Costa. We are now ready to step up. As we read your excellent reviews and information we see no mention of Midnight Buffets, something we would always look forward to on our previous cruises. Which lines in the Top Ten have them.
A - Midnight Buffets are associated with mega-ships and traditional cruising. The better lines do not find that their guests want to be offered massive amounts of food at midnight. The chances are that they have been asleep for two hours by the time midnight rolls around. For those who are hungry, top-level lines offer decent 24-hour room service.
Sorry to be breaking this bad news. You will also need to accept the fact, while you will no doubt see fois gras and caviar, offered with champagne, the waiters will not be prancing through the dining room with "Baked Alaska" held aloft. It is a different reality. There are professional cruise psychologists who will help you make the adjustment.
Q - We had an absolutely awful cruise experience in 2012 and have not cruised since. The staff was often rude, and the passengers dressed like slobs, and no one seemed to have any sense of propriety and manners. But the worst part was that we were assigned a table with a retired, alcoholic surgeon who kept us "entertained" with stories of emergency room traumas. Now, we want to do the Southern Caribbean route from San Juan with, hopefully, a more civilized group of fellow passengers. Do any of these lines specialize in college educated guests?
A - Your question raises questions. Did a good cruise consultant place you on the wrong ship? Does your budget preclude sailing on a smaller, more upscale smaller ship? Why are you limiting your experiences to the Caribbean?
Here are some things you can do to assure an on-board environment that will likely meet your needs:
- Concentrate your search on one of our cruisetruth top-ten rated lines. If price is an issue, consider one of the less "tween" four-star lines like Azamara or Oceania.
- Try to do a ten-night rather than a seven-night cruise in the Caribbean. That will dramatically improve the education demographics of your fellow guests.
- Choose an itinerary out of San Juan that includes ports in both the British Virgin island chain and the French-speaking islands. Avoid a Western Caribbean itinerary.
- Choose a cruise consultant who has actually won production awards from the top-tier lines and is, therefore, in a position to counsel you on their differences.
- Do not cruise the Caribbean from June through September. The best ships avoid the Caribbean during this period.
- Buy up - look for a cruise in the $400 or more per day price range. That will substantially change the kind of guests attracted to the product. If you can't afford one of the better cruises we would advise you to delay your plans until you can. That sounds harsh, but we want you to understand that, despite all the deceptive marketing and beautiful photos, in cruising, you generally get what you pay for. The executives who operate these ships have yield and profits down to a science and you should always strive to avoid those travel products that are clearly appealing to the budget travelers. In marketing research they are often referred to by terms such as "Tattoos and Trailers". The fact is that you can make a ton of money with mass market products. Cruise lines do not speak about all of this openly but if you look closely at the photo models in their brochures, and the way they are dressed, you will get a sense of who they are really seeking as potential guests.
Q - We've relied on this site a great deal as we've planned for our first cruise to Europe. We did Azamara in the Caribbean and absolutely loved it. Your review was dead on. It seemed the decor was getting a bit tired but now that the Journey has been refurbished, we think the 11-night cruise from Venice to Civitavecchia sounds really interesting. As our previous experience is only with seven-night, and one disastrous four-night, jaunts in the Caribbean, we wonder if you can break this down for us and tell us if we're on the right track?
A - We like this itinerary and the October 3rd departure date gets you cooler temperatures and a 50% reduction in the crowds you will encounter during your journey on the Journey. You may encounter rain during the final week. But we think the trade-off for an excellent itinerary is well worth the risk. Here are some things we particularly like about this itinerary:
- Overnight in Venice
- Highlights of Croatia
- Nice selection of Greek island ports
- Two nights along Amalfi Coast in ports unavailable to larger ports
- 11-nights is, in our view, the right length for a cruise of this type.
- This itinerary illustrates Azamara's lack of interest in days at sea. There are none - perfect for those who enjoy actually experiencing Europe.
Q - This whole concept of a place where people can learn how things really work in the cruise industry is great but that is not what this site is. As an agent, I would love to use your material for my clients but you are intentionally listing only the most expensive lines when you know damn well that Carnival, Royal Caribbean, and Norwegian dominate the industry. So you are really turning your backs on most of the agents and most of the lines they book to, instead, promote the most expensive lines. That may be one reason the big lines are not advertising on this site. Wise up. We're not stupid.
A - We are dreadfully sorry that we have not been following your guidelines so that you may have an easier time stealing our content to use with your clients. So just a few observations that might be helpful:
The material on our sites is copyright protected. Our sites are not written for travel agents or commissioned travel sales types. We are not a site that purports to cover the cruise industry. Our efforts are totally devoted to offering the consumer qualitative analysis of the top ten cruise lines in the world. There are thousands of sites that cover the lines you have mentioned. We are constantly being solicited by industry advertisers. We do not accept advertising of any kind so we can remain free to tell the Cruise Truth. Finally, cost is a relative thing. The mass market lines sell top level suites that cost as much or more than accommodations on the world's very best all-inclusive small ships. You remind us of the thief who broke into a home in an LA suburb and left a note complaining that there was no deli meat in the refrigerator for sandwiches.
Q - We have just returned from a cruise on Oceania, a line we really love. It is our third cruise with them and we can't imagine any other line having better food, as CruiseTruth points out. On our first cruise to New England/Canada we just walked around the towns on our own. On our second cruise sailing out of Miami, who hired three guides we found searching online and that did not work out all that well. On this last cruise, we signed up for the shore excursions offered by Oceania.
We had a mixed bag although our guide in Tallin, Estonia had to be the worst ever. She would not answer any questions about the government or lifestyle in her country and refused to discussed the immigration issues they have been experiencing. She never mentioned food and she brought us into a shop that was clearly a place where she was friends with the owners. Other people on our ship did a different version of our tour and had a totally different kind of experience. So what is the trick to getting one of the better guides when you book an excursion offered by the ship?
A - Booking shore excursions aboard ship is a form of travel roulette. Cruise passengers aboard the top-lines imagine that the cruise line carefully selects the best guides for each excursion. This is not true. Guides are assigned to the ships by the shore excursion company used by your cruise line. Oceania may, for instance, be using the same tour operator in Tallin that is used by Carnival, Royal Caribbean, or Silversea, Generally speaking, the most expensive ships get access to the best guides because the experienced guides with seniority want to work with the most affluent clients. The worst guides are those advertising their services on the internet. They are usually not affiliated with a leading company for a reason. And the very fact that they are "available" should raise suspicions, The best guides book up months in advance and the best of the best refuse to work with groups at all. They are only available through travel planners who are in contact with them through membership in one of the better consortium groups where privately-guided in port excursions are the rule rather than the exception.
If you are seeking a truly memorable cruise experience we would suggest two strategies, although this will increase your overall cost: First, choose pre/post hotels carefully - cruise lines book large numbers of guests and many of the best hotels will not work with cruise lines. Secondly, have a top cruise consultant choose a private guide in the ports that are most important to you. You will never regret this additional cost and the bus passengers aboard your ship will be envious when you come back tot he ship and tell them what you did. Ask yourself this question: "If I am not going on a mass market ship - why would I want to go on a mass market bus tour"?
Q - My father-in-law has an agent who is in love with Viking Cruises, which I understand is fairly new. We're loyal Holland America fans. We'd love to join them on a European capitals sailing but we're wondering if we will be really disappointed. Do they include as much as Holland America and are they really that great a value?
A - Lots of travel agents seem to be excited about the new Viking Cruise brand. The ships are sleek and have a minimalist Scandinavian vibe. But you have to dissect this line's marketing hype to get down to what is really being offered. For instance, yes drinks are "included" but not in the same way they would be, unconditionally" on our top-rated lines. Instead, Viking includes their limited selection of beer, wine, and soft drinks served only with lunch or dinner. They claim shore excursions are "included" but dig down and you will find that only one, rather basic, shore excursion is included in each port. The better tours come at a surcharge. That is still more than Holland America would typically include in their cruise fare. Viking Cruises is a "tween" niche cruise product. They are ideal for those seeking a moderately-priced cruise with a strong itinerary and generally weak shore offerings. We think they will compare quite favorably with your prior cruise experiences and we would suggest that you give them a try. In terms of the specifics of pricing, they will come in at about $442 per day which is fairly close to Holland America in entry-level veranda cabin. Viking is somewhat more inclusive and your stateroom would be larger at 270 sq. feet. If you really don't want to travel with your father-in-law do let us know and we'll write a more negative response.
Q - Three days ago I placed a call to an outfit called Quark Expeditions about a sailing to Antarctica. They have 10-12 day programs on an older expedition vessel operating through March. The salesperson I spoke with said that only a limited number of visitors can go ashore in zodiacs at any one time so it is always best to go on a ship with fewer than 200 guests. True or False? BTW - Great info.
A - True but the larger ships manage that particular issue quite well so we would not suggest making a decision on that basis.
Q - We have just started planning a Baltic cruise taking in Scandinavia and Russia. But we are getting wildly divergent opinions regarding the best month to go. Please let me know when we should do this trip?
A - The Scandinavians luxuriate in sunny days but they really love, along with the Russians, the evening light. They get out and about and they are fun to be around. We want you to do this trip between May 15th and July 20th. The very best time is around the 15th of June when the sun lingers and the nights do not get dark. In St. Petersburg they call these the famed "White Nights". Even Putin smiles in mid-June.
Q - We are anxious to book an Antarctica sailing on one of two new ships supposed to be launched in 2018 - the Crystal Endeavor and the Scenic Eclipse. As we want to start reading and getting ready for this trip, which will you be recommending to us in terms of overall quality and safety of operations. Also would love to know what your charges would be as we have not worked with you previously.
A - This is going to require some discussion. You are correct to plan ahead. Both ships will be Polar 6-rated so no worries there. We will want to look at pricing and your preferences in terms of the type and nationality of your fellow guests. We fully expect both ships to be nothing short of spectacular. The Eclipse is being built in Croatia while the Endeavor is being built in a German yard. Interestingly enough, both ships are currently scheduled to launch in August of 2018 so this will be a "title fight" worth watching. The Eclipse will carry two helicopters and a submarine while the Endeavor will have two helicopters plus two submarines. The Eclipse will have the more international mix of passengers.
We charge no fees in conjunction with our booking of cruises, river boats, or luxury escorted tour programs. Our services are complimentary. If you ask us to plan a unique private tour somewhere in the world we have to charge for those services. Hope this helps.
Q - Just returned from a sensational Silverseas cruise in Alaska. You don't praise this line enough as it is, based on our 13 prior cruises, the very best of the best. There was an interesting discussion one evening at our table about the rights of crew members like the lovely folks from the Philippine who served us. Are they protected by US law?
A - Complicated question which we are totally unqualified to answer. That said - here's our response: Crew legal rights, of which there are few, come under the Jones Act passed in 1920 to protect American seaman. The test case occurred in 2006 (Bautista vs. Star Cruises) in which it was ruled that Philippine nationals working on board cruise ships can only be employed if the employer signs a mandatory contract, This contract requires that legal matters be arbitrated in the Philippines where no-fault worker's compensation has been in place for many decades.
One of the questions that comes up often has to do with the rights of a crew member in international waters who is charged with a crime. In that scenario, the home country of a non-US citizen has the right to investigate an allegation of a serious crime.
Although the mouthpiece of the cruise industry, the Cruise line International Association, would disagree with the following conclusion, we are of the opinion that the average luxury cruise passenger would be shocked at the labor law restrictions placed via limited-term employment contracts on foreign national crew.It is not a coincidence that, except for certain areas in the Entertainment Department, American workers are rarely found working on upper end cruise ships. It is highly unlikely they would put up with the contractual working conditions.
Q - We're about ready to book our first cruise. We're read the online reviews, your stuff, and looked at the line's web sites. But now its time to pull the plug. Is there a way to work with you on getting this done?
We live in Los Angeles and we are foodies and steak and potatoes people. Cost is not an issue and we would want to start at or near the top. But I would want to know that the ship I was sailing had a great on-board restaurant where I could get a great steak. I would not want to be charged extra or see charges for cocktails etc. We've read enough to know there are many good restaurants at sea but, given what I've said, which one sounds like it might be right for us assuming we like the itinerary in Europe?
A - Not sure we would like a cut of beef to determine which floating boutique hotel is going to best float your boat. To work with us we would ask you to complete an application that includes profile information. We would then determine if the fit was good. We book millions of dollars of luxury cruises each year but we are not hungry for new clients as we work at capacity. So compatibility is important.
There are many opportunities such as Prime 7 on Regent's ships. But our single favorite restaurant of the moment is The Grill by three-star Michelin Chef Thomas Keller. The restaurant has opened on the Quest and will be opened on the other Seabourn ships during their annual dry dock. The new Seabourn Encore and Ovation will feature the restaurant. Caesar salad will be made tableside and lobster thermidor will also be available.
Q - We have been following your Q and A since you started and we thank you for such honest feedback. Our employment situation has changed and I've resigned from three Boards, so my wife and I can now start doing several cruises a year. Our plan is to start with one of the small middle-=range lines that offer personal services. In a few years we will work our way up to the more deluxe ships. Our reading is leading us to Windstar. Realizing they do not have new ships, their pricing seems to be extremely reasonable for what they offer in terms of intimate ships, good itineraries, and a reputation for good food. So what is the down side? And should we be looking at the "sail" boats or the ships they acquired from Seabourn?
A - Windstar does represent good value and you can do a one week cruise for under $8,000 per couple despite their ships small, yacht-like size. The down side would be that the line is not inclusive so there is no stocked mini-bar, wine is not included, and transfers, gratuities, and cocktails are all at additional cost.Shore excursions as well as drinks are expensive and airfare is normally not included. The price you pay for your cruise is not the price you will pay for your vacation with the potential that the initial cruise fare could double based on your on-board lifestyle.
Our Certified Ship Inspectors have enjoyed Windstar and they have pointed out that itinerary alone can often justify the choice of this line. Their ships can get to ports many of the larger ships have to skip. Drinkers, however, may be disappointed at the constant signing of chits. The food is good but it is not in the same class as the top-rated lines. Personally, we prefer the sailing yachts but do be aware that these ships are rarely under sail. A real plus is Windstar's staffing with British officers and Indonesian and Filipino crew the norm. Many guests feel that the crew is a significant part of the Windstar experience. We think your general plan makes sense as long as you are not expecting both five-star service and the type of fellow-passenger it attracts.
Q - The online reviews have all been quite positive for the new Regent Explorer. We're wondering if Regent will be ordering another one as I understand it takes three years to build? We missed the Inaugural of the Explorer but we may like to book the first sailing of any new ships they launch. By the way, how did all these "reviews" come out about the same time the ship made its first sailing? Do these people who write their evaluations actually sail on these ships?
A - Norwegian Cruise Line Holdings, Regent's Owner, has formally announced that a sister ship to the Explorer will be built at the Fincantieri yard in Italy with scheduled delivery in 2020. She will be 54,000 GRT and carry 738 passengers. (GRT is gross registered tons. The ship will also carry approx. 500 crew)
As is often the case, the Explorer sailed a short voyage prior to the formal "Inaugural". Top agents and the cruise-specialized press were invited. It was a complimentary invitation and the result was immediate buzz online and in the press even before the first sailing was completed. When we say "press" we mean it in the traditional sense. Anyone can blog anything about anything without ever having been near a ship. It is maddening but it is where technology has led us.
By the way, you might note that our evaluation of the new Regent Explorer was not entirely positive. But then again, we didn't accept the free trip.
Q - We are already planning for a new life of cruising devoid of canned Gershwin tributes, scam art auctions, and silly dress requirements. We are active, adventure types and I suppose we are getting ready to "retire" from cruising (Crystal is our brand of choice) to something smaller and more adventurous. We love true five-star service and we prefer a comfortable sprinkling of guests from more civilized societies.
A - The leader in Expedition Luxury Cruising is Silversea. But a two new Expedition ships have been ordered for top-rated Hapag-Lloyd with the firsts hip scheduled for delivery in 2019. The new Scenic Eclipse will also be a game-changer in this market. These are the three lines we think ought to be the focus of your daydreams. There is something wonderful about cavorting with the penguins on their stretch of ice and returning to the mother-ship for a bit of iced champagne and caviar on ice. Try to keep that image alive as you wait out the ship construction process. Can't imagine what you don't like about the on-board art auctions - don't you have any appreciation for one of a kind, #117 in a series, premier prints run off a printing press?
Q - Cheers. My wife enjoys browsing boutique and secondhand shops, and we both enjoy a scenic or interesting walk. We live in a beautiful coastal town in Massachusetts so we don't feel the need to do much traveling, and have never done a cruise. We do go to London once a year for a week or so where we can stay in one place, usually the Royal Automobile Club, not pack and unpack, and have plenty to see and do. We are now interested in smaller boat cruising and river boating because it may offer the chance to see fun little towns and places without having to pack and unpack. We are both fit and enjoy at least a daily walk. We have no interest in large cruise ships. What do you suggest we investigate? Thank you.
A - It strikes us that you might enjoy river barging more than traditional river boating or small ship cruising. The daily meandering and ability to use the walking paths, no more than 12 couples, tying up just outside local villages, sounds like it might come closest to your expectations. We would also encourage you to look at Sea Dream Yachts, the smallest available cruise ships with some excellent itineraries and no more than 98 fellow guests. In terms of river boats, we would suggest that you concentrate on the smaller boats that navigate the seine river and the Bordeaux region. Look most seriously at Uniworld and AMA. There are normally several walking tours a day off the AMA river boats, each based on various levels of walking stamina. Or, then again, you might better spend your money renting a home for a few weeks in a lovely village in Maine and do what you love to do.
Q - We've just returned from a Sea Dream Cruise that your firm booked for us - thank you very much. While on-board, the crew was telling some of us that the line is building a new ship to be called Sea Dream carrying 200 guests, twice the size of the current vessels. What can you share about this new ship?
A - Only that it does not seem to exist. No yard has announced a contract signing and there has been no announcement from the Sea Dream press people so we have to imagine this is still int he wish list category. But the Norwegian shipping family that owns Sea Dream is certainly in a position to build a new ship and current pricing models would suggest that this is a good time to order a ship that might emerge in 2019. By simply building a 200-Guest ship, Sea Dream would be doubling its capacity. The line's current ships, Sea Dream 1 and 11, were built in 1984 and 1985 in Finland. They originally sailed as the Sea Goddess Yachts for Cunard.
With truly personalized service, excellent food, and a totally relaxed on-board style, Sea Dream has been racking up some impressive occupancy numbers as of late. Many cruisers are unaware that there is actually an inclusive cruise line whose ships carry fewer guests than the average European river boat.
Q - As we have learned,carefully reading (and enjoying) the information you have put together, what you see is not always what you get when you book a cruise. We are trying to figure out whether or not we should choose Windstar, Azamara, or Oceania. From your reviews, we are leaning toward Azamara, but are noticing that Oceania is offering "Free Air" and Azamara isn't. Windstar seems not to have an air program at all and we've kind of ruled it out. We're dealing with one of the online agencies, Expedia, and they are pushing Oceania. Just want you to sign off on the decision. The Free air seems to us to be a reason to tilt us in that direction.
A - It is hard to counsel you without many more specifics. If you have had an extensive interview with the agent you are working with, and feel that she knows you well, her advice might be worth something. Her personal cruise experience and expertise should weigh heavy on any recommendation. That said, we would suggest that you take similar cabin types and divide the total cost without air by the number of nights you will spend aboard the ship. This is the formula most pros use but few consumers seem aware of it. Once you get a per diem cost without including air, you will be in a position to compare value. Is Oceania's Free Air really free or is Oceania simply smarter at marketing their cruises? And then there's the ethical question - if you can buy a cruise without air for a significantly lower price than a cruise with "Free Air", just how free is the air? Oceania has generally creative itineraries and superior cuisine than either Azamara or Windstar. They are all in a unique category of cruise - neither luxury or mass market. Let's call them premium. The fact is you likely will not go wrong on any of your three final choices. If you trust your consultant, we would suggest that you consider her advice carefully.
Whatever happens - put it in perspective: You are about to make a $10,000 - $20,000 decision based on the influence of someone on the internet who may or may not have taken the time to talk to you several times in an attempt to know you well.
Q - We completed our first cruise on the Viking Star, which was highly recommended by our agent. Since this line does not appear to be in the Top Ten Ratings of cruise lines we were skeptical. We're in our mid-forties and were told that Viking had a younger clientele. We boarded in Venice and kept looking for the folks our age and never found them.
We thought the ship was absolutely beautiful and the food was as good as advertised. We particularly enjoyed Manfredi's, the "by-reservation only" Italian venue. The Spa was absolutely gorgeous and we really appreciated the well-designed Scandinavian decor. What we didn't like was the cancellation of our day in Istanbul, one of the main purposes of the trip. The substitution of Canakkale was not planned well and a waste of time. The port information was confusing and poorly planned. I suppose our question is did we receive the right advice about the ship in the first place and should we make a stick about the fact that they caved in to fear by eliminating Istanbul. It was pretty clear to us that they were afraid of lawsuits.
A - The Viking Star is making headlines and winning awards for its affordable package pricing and striking contemporary decor. It is not, however, a line that seems geared to attract forty-somethings. You are, truth be told, in an age group where the finer options in travel will be heavily populated by retirees. Our advice is just to accept that fact. If you don't, you will be sentencing yourselves to a self-imposed state of travel mediocrity.
Viking's new cruise product is still being inspected and evaluated by our staff. But initial reports would seem to indicate that Viking has a good chance to enter the world's "Top Ten", displacing one of the existing lines.
There are reports of confusion at the front desk and an inability to react quickly and with grace when things head south. Viking is not good at improvisation at sea, a characteristic of their river boat product as well.
You have absolutely no basis for complaining about the elimination of Istanbul on your itinerary. There have been attacks on tourist sites within the country and the government is in the process of striking down the opposition with a rather heavy hand. Viking made the absolutely correct decision of not placing their guests in harm's way. Every bit of fine print in every cruise line brochure explains that port substitutions may be made based on local conditions. If you wish to spend time in Istanbul we suggest you fly there for a few days. You will find that Turkish Air and local hotel rates are at their lowest point in years. And, the very best local guides are not all booked, as has previously been the case.
Q - As a frequent cruiser, I've been on eight of your top-ten rated lines, I am interested in the financials of some of these businesses. It seems to me that it is extremely difficult, with all of the discounting, to really make money in the cruise industry. The new Virgin ships won't be paid off for many, many years so I'm wondering where the money comes from and how much it really takes to get a venture like that off the ground. Is Richard Branson
A - Much of the financial details concerning investment and profits is shielded from public scrutiny with the exception of the larger, publicly held companies. This has, in recent years, had more to do with outstanding profits rather than the embarrassment of failure. In fact, many analysts are predicting a profit ranges of 8-10% going forward to 2020 when , it is projected, new ship construction will slow.
We don't know the financial specifics for Virgin. The "street" talk is that it is a total investment of about $800 million with Branson's Virgin Group putting up approximately $100 of that amount and Bain Capital, Mitt Romney's former firm, taking on the largest investment share. Virgin is still collecting data from Virgin fans and potential cruisers before releasing firm plans for the design of three 2,800 ships to begin entering service in 2020.
Q - Dear Sirs; I am writing to inform you that the politically correct have taken over Seabourn Cruise Lines. I sit here on my porch on a sparkling evening in Eugene, Ore. The stars are bright and I have a glass of cognac on the table next to me. In my hand I have a rather excellent Cuban cigar. I am comfortable and disturbed at the same time. I had booked a Seabourn cruise for this December on the Sojourn. Earlier this week I was advised by my travel agent that Seabourn has changed its smoking policy. I will no longer be able to smoke on my own balcony, even though I pay a small fortune for some of their top suites. I will also no longer be able to enjoy a smoke after dinner in the Observation Lounge. Much like a leper, I will be relegated to the open terrace that is right off Seabourn Square on Deck 7.
Don't these management types realize that I have other options? Don't they realize that a "gentleman", which I consider I am, wants to be able to indulge in a fine cigar in a proper setting with a cognac by his side? I will not be relegated or cast off to a hidden space outdoors. What will happen if I choose not to be politically correct and I continue my Seabourn lifestyle as I have been allowed to do for the last six years of sailing? Trust you will pass this on with the encouragement that the policy be changed.
A - Nicely written - poorly conceived. Smokers have no rights. They are mostly suicidal, which is fine with us as long as their stink does not reach our nostrils. You really don't have options. Smoking anything on a cruise ship is dangerous so restrictions such as those most recently adopted by Seabourn are now the norm. Our favorite part of your note was the fact that you see yourself as a "gentleman". A real gentleman would never light a cigar on an open cabin balcony given the odors it would emit to other portions of the ship and the obvious fire risk from errant ashes.
Q - We have a friend who once worked as a stevedore on the Cunard Line. He is 81 and still reads all he can about the cruise industry. The other night he told us that there are now lines where you board the ship and the passengers actually vote on where they are going. This sounds impossible but he insists it's true.
A - That would present any number of logistical problems, a few fistfights, dozens of lawsuits, and a fair amount of drama. But it did happen on May of this year year on the top-rated Europe 2. It had been tested the year before on the Europa, a ship largely marketed in Germany. The Europa 2 cruise sailed from Istanbul to Athens and passengers were given a list of 2o possible destinations. Each day, the Captain would consult the weather charts and guests were offered a number of port choices. The on-board destination experts would then do a "sell" for each port and the guests would decide by secret ballot. The vote outcome was first released to Hillary's e-mail server and then announced in the dining room during dinner. This actually worked out quite well and it did not present any real operational problems. Hapag-Lloyd will be doing it again and we expect a US-based cruise line to try this out on an experimental basis in the near future. The people who seem to have the hardest time with the concept are the marketing types who strangely feel that somehow listing where a ship will actually stop in a brochure is helpful tot he decision-making process. Please tell your friend we wish him the best.
Q - If I may offer a critique - you seem to really gloss over another luxury option for people like us. We are willing to pay for private, top-drawer accommodations with, perhaps, a private dining option, butler service. etc. But we are also interested in going to the on-board shows, art sales, lectures and classes, and the quick buffets. I know that some of these options are better than others. Who offers true luxury within the body of a mass market (to use your term) larger ship and who would you recommend? We're "players" - we like to sleep with the snobs but we like to play with the commoners.
A - Your choices really boil down to MSC's "Yacht Club", NCL's "Haven", and the Cunard Princess and Queen's Grill Suites. These are all luxury spots with unique accommodations for upper end travelers on top of a few thousand just plain folk. Of these, the Cunard brand is unique and Queen's Grill on an Atlantic Crossing is still recommended. But the line that seems to be pulling off this concept most successfully is Norwegian Cruise line with their Haven concept. Think butler service, a private dining enclave, and an absolutely off limits to any but Haven guests exclusivity. You are correct. We have not done it justice because of our feeling that if you are going to pay for something really excellent, it needn't be located directly above the rock-climbing wall or the bingo lounge.
The real advantage of The Haven and the top suite accommodations on Celebrity,, is the opportunity for families to enjoy top accommodations while their kids still have access to a full menu of organized games and activities.
Q - My husband and my sister and her husband have been cruising together for the past eight years on Crystal, Silversea, and Azamara. And while nothing comes close to Crystal in terms of service, food, and entertainment, they all seem to have one thing in common - a few real shore excursion clinkers. Do each of these lines plan their own excursions or is there some sharing? Is there any way to find out in advance which are the really better excursions ashore? Should there be savings when the four of us travel together?
A - Planning shore excursions is an extremely complicated project in any port. The cruise line must bring together port agents and local operators to try to craft a program that meets the needs of the port, the community, and an operator who have a very clearly defined number of available air-conditioned buses and guides. Cruise lines can try to create options and they can, where there is suitable operator competition, seek out bids. But as ships cruise to more and more exotic ports, options are often quite limited and cruise lines might love a destination while hating their inability to find a local tourism infrastructure that truly understands the expectations of the luxury traveler. Perhaps only "Uncle Phil" owns the required five air-conditioned buses. And he can charge what the traffic will allow.
Most of the contracts between a cruise line and a local tour operator are only of one or two years duration, so building up long-term relationships are often difficult. Cruise lines like to feel that they have another option should guest satisfaction scores in a port be low. The line's Port Agent is usually the go-between the line and local operators.
In developing countries, many of the best guides want to work a bus on a group tour, hoping for additional tips. In more sophisticated countries, however, the better guides pride themselves on not doing large bus tour groups so the very special guides normally work independently. A good guide in London, for instance, can easily earn $800 per day after the tour company is paid its share of the cost.
It is hard to know which are the better tours. Cruise lines do not look for exceptional tours. They look for generally pleasing tours for their specific demographics. On a Crystal cruise, for example, tours must be set up for those seeking an outdoor active experience while other guests have walking difficulty and prefer sightseeing overviews by bus. There are always art aficionados and foodies to content with. Your travel agent will have experience with previous guests who have booked the tours. Ask your agent to highlight the tours he recommends.
Finally, we would strongly urge you to arrange private shore excursions when your are traveling as a foursome. The total cost of a private experience in port only increases about 20% when a second couple is added. So it lowers your per person cost significantly and private begins to line up nicely against the charge a ship will charge for four full-day tours. Any guest working with a consultant who is a member of one of the leading consortium groups will have the distinct advantage of using their overseas office network. Sorry for the long response but your question(s) required it.
Q - I just found your site and think it is great. Thank you for some honest answers to questions. I will be retiring in soon and my wife and I are thinking of doing some cruising, both river and ocean, to see some of the world. We are even thinking about a world cruise, depending on how we feel after doing some shorter ones. I have spent my business life needing to dress for work, from jacket and tie to Friday casual and am tired of needing to play dress-up. I am a blue jeans and polo shirt person at heart. I have heard that Friday casual, dress pants, button shirt, no tie, is the minimum. I can do this if needed but was wondering if what I am told is correct. Can you please address for both river and ocean?
A - If you believe that it is appropriate to dress for evening dinner in "Friday Casual" attire, you might want to visit one of the thousands of web sites that cater to mass market cruising. But if you really are interested in sailing on the industry's top luxury products you need to expect that there will be times when,minimally, you will need to wear a sports jacket and/or a tie. Sophisticated travelers still enjoy dressing occasionally for a special gala dinner. Every study shows this is true. Regent Seven Seas does not have any formal nights on cruises of less than 16 days. Seabourn, Hapag-Lloyd, Crystal, and Silversea certainly do. Sea Dream is yachting-casual so you can do a cruise without bringing a sports jacket.
Lines that cater to European travelers tend to be dressier. There is a trend toward a more casual approach to dress and it is a fact that the new President of Silversea is the former President of Regent Seven Seas who introduced a relaxation in the dress codes. So, we expect, change is coming.
But we want you to be realistic. When you choose to vacation on a ship with sophisticated luxury travelers, there are going to be evenings when you need to dress up and people will judge you by your attire. The alternative is to simply say "it isn't worth it" and doom yourself to a travel life of mediocrity.
You would not want to do a world cruise without accepting the need to bring formal clothing. You would feel very much out-of-place, sort of like someone with a graduate degree attending a Trump rally.
These are the lines that currently have "Formal Evenings": Hapag-Lloyd - Silversea - Crystal - Seabourn
We hope we have not been too rough on you. We just want you to face these decisions realistically. Oceania is a fine non-inclusive line with some wonderful itineraries that offers the kind of casual dress code that we think you can embrace. But given that they must appeal to both an older American and European demographic, the five-star lines tend to be more formal than you might be anticipating. A good consultant will surely be able to help you further regarding matters of dress. If not, just contact one of the Kardashians.
Q - We have become regulars on your sites and trust the advice you share on so many topics of interest. My wife and I are in our early forties, we live in New York and both work in investment banking. We have traveled extensively in North America and Europe. We've sailed Seabourn and Sea Dream and loved them both and we're looking for a small ship experience next year to someplace accessible but different. We are wondering if there is a favorite itinerary of your editors that we should consider. We are active and have serious interests in exploring other cultures by small ship. That is our comfort zone and it allows us to relax from the stress of our everyday lives in Manhattan. We have no desire to drive around on our own or to be on a tour bus. Keep up the good work.
A - We are going to use your question to name our annual "Small Ship Cruise of The Year" award. Famed tour operator Abercrombie & Kent has leased the Le Ponant Yacht, L'Austral to operate a 13-Day "Wonders of Japan" cruise tour from Sapporo to Osaka on May 18th.
The ability to so a complete sailing along Japan's coast from North to south is rare - this is a totally rewarding itinerary that will take you to small ports, wilderness areas, and UNESCO World Sites. A complete Expedition team will be on-board so this will be a true learning experience particularly rewarding for those with an interest in the arts combined with active shore excursion options. Think great museums, tea ceremony in lovely gardens, local markets, and one of the world's great gold jewelry collections. There is even a five-day post cruise extension than takes in Kyoto and Tokyo for a simple flight home. This is our 2016 Small Ship Cruise of the Year.
Q - As an HR guy, I am curious about the salary levels of the more prominent executives at the largest cruise lines. I wonder if there is any information you might post that would give me an idea of what these people earn annually. I am sure that a lot of cruisers who share my enthusiasm for this site would also be interested. Even an educated guess would be appreciated.
A - Actually, the exact figures are available as the three largest cruise lines are publicly held companies and they file annual compensation reports. Arnold Donald, the CEO of Carnival Corporation was paid $9.3 million last year while the CEO of Royal Caribbean, Richard Fain, received a reported $9,388,000 The highest reported income in the cruise industry last year was paid to Frank Del Rio of Norwegian Cruise Line Holdings (NCl, Oceania, and Regent Seven Seas) who received $31,910,000.
The total incomes reported above included both salary, as well as stock and option awards. Each of the above CEO's is responsible for several brands. CEO and President compensation levels for specific cruise lines within the families of the big three generally received between $3 - $4 million in 2015. To put this compensation in some perspective, Norwegian Cruise Holdings reported First Quarter earnings this year of $1.1 Billion, a significant increase over the previous year.
Q - Although I can afford virtually all of the cruises described in your "Top Ten" List, I am essentially cheap, a holdover from my former life as a CFO at a large insurance group. I was scrolling the internet and I saw an article that explained how "Cruise Lines Fill All their Unsold Cabins." This is a popular article as I have seen it come up several times in my searches. The article says that most cruise lines offer unsold cabins at up to 70% off through certain travel agencies. My wife and I will be going on our 11th Crystal Cruise in September and I would like to start taking advantage of the pricing on the unsold cabin space and would even be willing to travel on short notice with Silversea, Sea Dream, Viking Cruises and, of course, our wonderful Crystal. My travel agent tells me she gets the best prices and she doesn't know anything about these articles and unsold cabin space. I'm certain many of your readers would like to know how to get in on these deals.
A - Wow - you were a CFO? We wonder if, in your executive capacity at an insurance company, you ever came upon fiction masquerading as truth?
We know the article. It is all over the internet and it is nothing more than a marketing scam by a large online web site. It is well written and it appears to be logical. But it is designed to take advantage of naive consumers. Here are the facts:
01 - No reputable cruise line discounts unsold space at the last -minute. They rarely have unsold space. Every ship is assigned an inventory control director. That person has the job of filling every cabin on every sailing, something that is relatively easy to do. They maintain lists of travel agents, travel writers, and company suppliers who they can contact to fill empty space. There is usually a long list of company employees who are waiting for open cabins to sample the product. Last-minute fire sales just don't exist. If a cruise line determines that it wants to fill every cabin that is not a difficult challenge. They can add lecturers or entertainers. They can pay off some of their bills by trading cabins for services.
02 - Cruise lines, particularly at the quality level you mention, would never upset their favorite customers - the ones who book earliest. They always receive the best offers and no quality line would alienate them by penalizing an early purchase. The lines are just not that stupid.
03 - Claiming savings of "Up to 70%" is easy. The way you do it is to use a mass market line that is doing an ocean crossing in the off/off season. Look at the list price of the minimum cabin and you will probably be able to secure a discount in the 70% range. Think of the advantages.
# 4 - Don't even assume that luxury cruise lines want to fill all of their cabins. On many longer sailings ships often base their accounting on a ship going out at 80-90% capacity. Antarctica cruises are one example. Ships bound for these waters rarely attempt to sell out every single cabin so they can enhance service levels and crew per guest ratios on itineraries where that is advisable.
05 - Finally, let's assume that there is a cruise that is light and there is unsold space that a luxury line would want to sell. Rather than upset the Americans on-board who booked early, it is far more likely that the line would offer last-minute pricing in one or more of their overseas offices where payments are made in another currency and thus not discernible tot he American guests on-board.
Many large online travel agencies cannot sell reliability, trust, or expertise. Those traits are hard to find in factory-like call centers manned by commission-based phone agents. The only thing they know how to sell is "price". But the fact is that none of the top-tier cruise lines would ever alienate their top-producing travel consultants by allowing some online bucket shop to receive preferencial pricing. It just doesn't happen. Unsold cabin discounts are a scam. Hope our response was not too subtle.
Q - We are huge fans of this and each of your other ad-free web travel sites. Appreciate the attitude and the honesty, We travel exclusively on five-star ships and stay in five-star hotels. We're planning two trips, one later this year to Asia, and one for next summer in Europe. But as we make our travel plans, we need your guidance on value. What is the best available value in the cruise industry currently for upscale travelers like ourselves. And keep up the good work.
A - The current best offer award must go to Regent Seven Seas which has announced Free Business Class Airfare on all international itineraries in 2017-18. We have never before seen an across-the-board offer like this since there are no black out dates and even the lowest category of stateroom qualifies for the Free Business Air Program. Perhaps as importantly, this is in addition to, not in place of, what was already the industry's most inclusive pricing with 2-1 rates, drinks and gratuities, and even included shore excursions in every port.
The Free Business Class Air announcement from Regent took many in the industry by surprise. It would appear that Regent has agreed to give its guests a significant enhanced value ticket without being able to specifically predict what it will cost the company since air costs not predictable. The consumer should assume that a Business Class ticket to Europe has a value of between $4,000-$5,000. These tickets for longer sailings in Asia, Africa, and the South Pacific, have values that can be twice that amount.
Getting Free Business Class Air on all intercontinental itineraries is a stunning offer and no one has matched it.
Q - We are long-time, rather devoted, fans of Seabourn cruise line. We have loved every single aspect of Seabourn although one or two of the smaller restaurants on the Odyssey and Sojourn seem to be geared a bit more toward European tastes. So we got rather excited when the Seabourn newsletter arrived at the house and we saw the photo with Carnival Corporation owner Mickey Arison, Seabourn's President Richard Meadows, and our favorite celebrity chef Thomas Keller of French Laundry fame. Do you think Keller will be playing a major role in Seabourn's menus and is this a good thing overall for the future of Seabourn? When will changes be taking place and do they only apply to the encore and other new ships in the pipeline?
A - We share your enthusiasm. Keller is a fabulous "catch" and he will be intimately involved in overseeing menus and the operation of "The Grill" his new signature restaurant. It will be opening on the Quest first this May and then move into space previously occupied by "Restaurant 2" fleet wide. The new Encore and Ovation will be launched with the classic American chophouse inspired cuisine.
A quick story: We were invited to sample several of the dishes being planned for the menu at Keller's restaurant in Las Vegas. There was a small group of five of us meeting with Seabourn executives in a private dining room. When the waiter came to take our order we asked him "what would Thomas want us to order", one of our favorite questions in restaurants with well-regarded chefs. The waiter didn't hesitate. "I think Chef would want you to order the roast chicken", he replied, "because he would love you to experience what can be done with such a simple, cliche dish." So we did. And it was, of course, the most memorable chicken dish any of us had ever had in our lives. And it was all about technique. Our only concern is that demand for the seats aboard the Seabourn fleet may not be met by the allocated number of seats.
Q - My girlfriend has invited me to join her on a cruise to the Caribbean aboard a line I never heard of, MSC. I Googled them but only got more confused. We are in our seventies and I have done eight previous cruises on Cunard Line, Princess, and, most recently, Crystal, which I liked best. My friend knows less than I do but someone she knows had been on this MSC and said they were really good. The cruise will not be until 2017 and I am also wondering if they will still be around if you know what I mean. Thanks so much.
A - MSC is a viable and large cruise line with an increasing presence in the US market. Their calling card is a mega-ship design featuring contemporary European aesthetics with Italian touches. The company is owned by the Mediterranean Shipping Company, a privately hold company rumored to have sales in the range of $27 billion last year. MSC is building its own island in the Caribbean and it recently announced plans for a new class of vessel it will call "World Class." The line will be building four of these World Class ships which will each be 200,000 Gross Tons and carry 5,400 guests. This will put place them among the largest floating anythings at sea. They will be fueled by natural gas. The first in the series is due in 2022. With these newly announced vessels, MSC will have a dozen new ships under construction or under contract at an estimated value of $10 billion. They are financially solid.
Based on what you have told us, we would suggest that MSC might not be appropriate for you given your positive experiences aboard Crystal, a five-star line catering to a far different clientele than MSC. MSC is not an inclusive line and their ratings scores are not high enough to place them among the world's Top Ten Cruise Lines - or even the top 15 cruise lines on LCR. They offer affordable cruising with a largely European group of guests and a nice spin on Italian flair. Some of their public rooms are absolutely gorgeous and we think they are an appropriate choice for those seeking a more Euro-version of Royal Caribbean or Norwegian.
Q - Our travel agent seems to be quite high on Viking Cruises and wants to book us on the Viking Star. The price seems good, very good, and they do include shore excursions. We know you don't give Viking's river cruises the highest ratings so we're wondering if this cruise to northern Europe is a good idea? We've done the larger ships but this would be the first time we're looking at something approaching a deluxe line, which our TA assures us it is. We do worry a bit that this is their first ship and we want to be sure that they know what they're doing.
A - The Viking Cruises product is substantially better than the river cruise product based on initial reports. The ship is a stunner and we love the infinity pool that take sup much of the aft contour of this vessel. The Viking Star is still a newbie and we feel that insufficient data is available to professionally rate the experience at this time. But we should tell you that we are encouraged by what we are hearing.
This is going to be a major product in the 4-5 Star Category. Viking has taken delivery of their second ship, the Viking Sky and, as we respond to you, they have already floated out their third 930 Guest vessel the Viking Sea which is due out in 2017.
On top of this growth, Viking recently announced that they have ordered three similar new ships for completion in 2010. They will all be built at the Fincantieri yard which has a reputation for building ships of a modern design.
We think this is a bit of a gamble but one worth taking. The ship has lovely minimalist decor and some truly gorgeous public spaces. The food is quite good from early reports with the Chef's Table and Mamsen's (Scandinavian cuisine) particularly noteworthy. The staff is well-trained and the level of on-board services seems high for a new cruise line. Where Viking has continuing problems is in the delivery of quality, comprehensive shore excursions which many guests feel are inadequate for the money they are paying. Ports are frequently substituted for a variety of operational or safety reasons, and some communications issues aboard the ship have come up.
Viking Cruises may well appear in our Top Ten in the near future. As long as you go into this with your eyes open we think you have the potential to have an excellent experience. We would also understand if you prefer to wait a year or two before committing to this new product. With a fast-growing fleet accommodating almost 6,000 guests, Viking has to get it right and they have to do it quickly. Based on what we've seen so far, they likely will. One concern we do have about both the river boat company and the cruise line is that Viking is a privately held company and very little is actually known about the company's current debt level. Viking River alone has 64 river boats and they are not exactly "Paid in Full".
Q - I have heard that there is a woman living aboard a Crystal Cruise ship. We've never sailed Crystal but we find the idea of spending our retirement at sea absolutely intriguing. Do you have any idea of how this would work and what this woman I read about is actually paying on a yearly basis? We're in our mid-sixties and quite healthy. Although we've never sailed Crystal, we've been on five of the Top Ten in your listings and we plan to sail them all. You are our bucket list!
A - Actually, there are between three and five guests living aboard Crystal ships at any one time and other lines have reported the same phenomenon. In most cases, these guests prefer to remain anonymous but the crew certainly knows who they are and treats them with special care.
The industry's , a best-known "live aboard" is "Mama Lee", a widow from Ft. Lauderdale who sold her five-bedroom home and decided to live on the Crystal Serenity. She has estimated her total cost to live aboard the ship for a year at $164,000. When you consider that this includes a five-star hotel with incredible food, entertainment, and some of the most gracious service at sea, you wonder why more retirees have not thought of this. When you factor in that she you have no need to ever fly again, that you never have to pack and unpack, that the hotel glides around the world with constant stimulation the option becomes particularly attractive. And then, when you consider that the price includes access to on-board medical facilities and staff with a trained doctor with shore side connections , one has to wonder why more people have never considered this option. Someone someday soon is going to reconfigure an existing cruise ship to become a floating cruise retirement center. Studies have been done to illustrate this would actually be less expensive than traditional retirement care. In the meantime, those who wish to live aboard a cruise ship make their arrangements through top tie cruise consultants who know how to negotiate long-term arrangements.
Q - A casual friend has put us on a Canadian mailing list that includes updates of cruise information for the Canadian market. He claims that you can save money if you book in Canadian dollars. Wondering iof that is true but moire interested in the headline of the last issue that said there was a deluxe cruise coming up where the guests pick the ports during the cruise. Is this true? Is it available on Crystal or Seabourn, two lines we absolutely adore.
A - You are referencing a specific sailing, May 14th from Istanbul to Athens, where Hapag-Lloyd's Europa 2 will be giving guests a list of more than 20 different ports in the Eastern Mediteranean from which they will choose the specific itinerary. The Cap[tain will provide guests with advanced weather information and destination experts will describe the port options as part of the ship's entertainment program. Passengers will vote via private ballot and the Captain will announce the selected upcoming port during dinner each evening.
This is, as far as we can research, a completely new concept. On the surface, we would have guessed that berthing rights and port clearances are usually handled far in advance of arrival so we were surprised this was even operationally possible. But it is a fascinating concept and lots of industry insiders will be watching to see how it turns out. That it will occur on the ship that leads our Top Ten Ratings makes it especially interesting.
We can only imagine if a similar policy were enacted on some of the three and four-night budget Caribbean cruises. The voting might direct the ship to the nearest bar.
Q - We hear good things from our friends in Austin about Celebrity and I'm not just talking about friends in cowboy hats. We don't see much about them on your site and are wondering why. Also wondering just how much is included on this line. I would hate being nickel and dimed for drinks, tips etc. Appreciate your time.
A - Celebrity is not one of the world's top ten cruise lines. The Celebrity experience includes three or four thousand fellow guests and the line is not inclusive. Guests in the Royal Suite, Penthouse, and Reflection Class Suites have a stocked cabin mini-bar and a complimentary drink package.Butler service is exclusive to suite level guests.
Celebrity is owned by Royal Caribbean and was, we believe, originally intended to be RCI's version of Crystal cruises. Royal Caribbean has loyal fans but they had no place to go for a more sophisticated cruise experience. Originally, Celebrity was going to cost significantly more than Royal Caribbean but that has not exactly worked out and Celebrity remains the highest-rated of the mass market lines as well as one of the best overall values in the non-inclusive category. In fact, were we to extend our ratings to the top fifteen lines, Celebrity would just barely make the cut, along with the mega-ships of Disney cruise line as well as large portions of the Holland America fleet. There are a great many so-called "critic" or "review" sites out there and virtually all of them concentrate on the most popular mega-ship brands. We are totally devoted to the literal Top Ten, all of which tend to be smaller vessels carrying fewer than 1,000 guests and most of them offering variations of an inclusive and elegant cruise experience. So nothing personal against Celebrity. We think the line has been carefully nurtured and offers a superior product for those seeking the best of the mega-ship experience albeit with doses of high design and sophistication. Celebrity's entertainment has improved a good deal but its cuisine and personal service levels do not compare to higher-rated cruise products.
Q - I am confused. Having migrated away from Holland America and Norwegian, we are now ready to do one of the top lines on a "try it out" Caribbean cruise. But your ratings list Hapag-Lloyd as the best while the Travel + Leisure and Conde Nast Ratings are completely different and barely mention the line. CNT, for instance, lists Regent Seven Seas in the large ship category with Crystal # 1, while you have Crystal down on the list behind lines like Seabourn and Silversea. So, on the one hand, we've got highly respected magazines with large staff saying one thing and your web site saying another. See why I'm a bit confused. I want to believe your ratings but ..........."
A - Fair enough and really glad you asked. Yes, no one else offers the same rating positions/scores that we do. Here is why: The so-called rankings in the major consumer travel magazines are the result of polling of the readership. They are almost always identified as "Reader's Choice" Ratings. Not surprisingly, those readers loyal to a line will vote for it. Sometimes, lines solicit votes via e-mail from their past guests when they know a reader's poll is in the works. Since those voting do not work in the industry and do not have a significant frame of reference when it comes to product differentiation, you get skewed results. When you see professional evaluations that seem to be unbiased, you might want to skim the publication or the web site to identify heavy advertisers.
The big ship, medium, and small ship debate has never been settled. From a consumer standpoint, it is wise to consider any ship with more than 999 guests a "large" ship. For practical purposes, any vessel under 1000 guests is small. By breaking down ratings into large, medium, and small categories, web sites and publications get to name more names and please more advertisers. The name of the game is to give out Reader's Choice awards so that a maximum number of cruise lines can use them in their advertising.
You've hit on some good points and when we started this massive project we put a great deal of thought into categories, size, and cruise type. Ultimately, we thought it would serve the consumer best to simply identify the world's ten best cruise lines based on industry-standard measurements.
Our self-imposed standards are not perfect. How, for instance, do you place Oceania with two highly-recommended 1200 passenger ships? How do you place the Cunard liners given that they operate several classes of service? Should you include a line like Hapag-Lloyd that serves a primarily upscale German market? These are some of the questions we've grappled with in designing our ratings systems.
A - Thanks so much for your warm note! Azamara and Oceania have both made our top ten list because of their overall quality. rather than their list of included amenities. They are not all-inclusive but they do value-add the experience. Azamara has a more consistent program featuring standard spirits, beer and wine throughout the ship's bars as well as shuttle service into town centers where practical.
Oceania has drink packages which are often included as an incentive. They do two-for-one fares as well as "Free" air.
These lines are very different with different management styles. Oceania is better at making the consumer feel they are getting a deal upfront while Azamara is better at hyping extra time in port and a destination curious clientele.
In fact, both lines offer an atmosphere of casual elegance with an emphasis on more time in port. We would suggest that you use our formula for calculating per diem rates so you can get past the hype and compare real pricing realities. They both offer excellent itinerary options with the edge going to Azamara. But Oceania has better overall cuisine. Each of these lines is, in our view, a generally superb value.
Q - Having just taken retirement from one of the large brokerage houses, my wife and I are ready to start traveling. As we approach some cruise plans, we will prefer voyages of several weeks or longer, we had one question we thought we'd ask you first. Are there any itineraries that really sell out so quickly that we ought to be booking them as soon as they are announced?
A - There are several really hot current itineraries. One or two actually sold out within 72 hours. Upscale guests who have the time to really explore the world on a ship of quality tend to know what they want to see. The itinerary you would need to jump on right away is Crystal Cruises repeat of its Northwest Passage cruise sailing from Seward (Anchorage) on August 15th and ending in New York City on September 16th.
This is every cruiser's dream "expedition" and it follows the footsteps of intrepid explorers sailing through incredible landscapes with stunning glaciers and fjords combined with rare wildlife sightings. This one is highly recommended and really the adventure of a lifetime in Crystal style with some superb on-board lecturers.
If you are looking for the best "deal" in cruising, you might want to consider the repeat of Oceania's "sold out in 48 hours" 180-Day Around The World Sailing on the Insignia Departing January 6th next year from Miami and ending on July 6th back in Miami. Although it sounds counter-intuitive, this is likely cruising's best overall value and guests booked in an inside stateroom are paying less than $45,000 per person. The cruise is sold with two-for-one pricing and free First Class Airfare plus additional perks and surprises.
There are any number of Around-The-World Voyages but almost all of them will be in the 85-95 Day range. No one has done 180 Days before Oceania and it is now an industry "classic". The marketing department at Oceania has not yet taken our suggestion that they advertise the added advantage of missing the "first six months" of the new President's term.
Q - Is this really the right time to be thinking about traveling to Europe? We have some concerns about traveling this summer but we really want to go on our planned cruise. What are you advising and how do you handle this question with your clients?
A - For most travelers, whether or not to travel to any destination is a heady mix of emotion, anticipation, a bit of natural fear, and rational thinking about gain and loss. So we think there is no simple answer and we do not want to be seen as salesmen for the notion that you should always travel no matter what. If your fears reach the point where you find it impossible to truly look forward to your journey, we would suggest considering cancellation.
We have just had a terrorist event in Brussels at two locations that has resulted in more than 30 deaths and hundreds of injuries. Yet, the small restaurants that surround the Maelbeerk train station reopened in 24 hours and the streets of Brussels are filled with local residents who refuse to live their lives in fear. The people of Paris held huge banners that said “We are not afraid” immediately after the recent attacks in their city. We think we must never “Be Afraid” If we are, then those who would threaten us out of envy would win. Here is what we think you might consider before deciding “Should I Go or Should I Stay.”
THE FACTS: It is a head/heart thing. The 24-Hour News cycle thrives on tragedy. It gives the terrorists the kind of notoriety they seek. But we are always going to make the best decisions in an atmosphere of calm, using our heads to examine the facts. Here is one worth remembering. Right now, in the world as it exists, you are 1,052 times more likely to die in an automobile accident than you are in a terrorist act while traveling abroad. You are four times more likely to be struck by lightning than you are by a terrorist act. Your life expectancy actually goes up when you travel in Europe because you are not in the country with one of the highest murder rates in the world and one of the highest rates of fatal automobile accidents.
But some folks want even more specifics. So here are a few worth remembering although there are dozens of others that we could have listed:
- Your chance of dying in any kind of worldwide terrorist attack is 1 in 9.3 million
- Your chance of dying from a food poisoning is 1 in 3 million
- Your chance of dying from a dog bite is 1 in 700,000
- Your chance of dying from a car accident is 1 in 18,585
- Your chance of dying in your own bathtub is 1 in 685,000
CONCLUSION: Unless you plan to stay off American roads, not walk in our cities or suburbs, stay away from dogs and refuse to bathe, you might as well take that trip to Europe of wherever else you wish to travel. Staying home really is considerably more dangerous.
If you want to look at all this in another way consider: The reason that your life expectancy will increase if you travel to Europe, the statistical reason, is that life expectancy is based on the odds that an act that will kill you will occur. The major cause of death in America is Cancer and Heart Disease. They are travel "neutral" You must look at the other major causes of death in our country, dying in an automobile accident and being shot by our 2nd Amendment. Your life expectancy increases when you travel abroad because you are away from American drivers and gun-toting morons. You are considerably safer traveling than staying home. And that is a fact.PROTECTING YOURSELF WHEN YOU TRAVEL ABROAD: We want you to avoid bad neighborhoods. Every city has them – well not every city, Dubai and Abu Dhabi are virtually crime-free. You need to have a sense of neighborhood when working with your consultant to book hotels. Inexpensive hotels skimp on security – avoid them. If you are staying in a major city with a threat that concerns you, avoid US chain hotels and select a good five-star locally-owned property. INSURANCE: You can always take out a “Cancel for Any Reason” top-end policy. The best of these, in our view, is the Maxi-Policy issued by Travelex. But be aware that the premium for such coverage averages 10-11% of the total cost of your trip.
USE A TRAVEL CONSULTANT WHO IS A MEMBER OF ONE OF THE TOP CONSORTIUMS: They will have access to daily security updates from their on-site offices around-the-world. Using one of these consultants is your best chance of receiving updated, accurate information about your destination.
IF YOU WISH TO DO YOUR OWN RESEARCH THINK OF THE AUSSIES: Our own State Department memos and warnings are often over-stated and issued in an attempt to cover all bases. Savvy travelers, instead, look to security announcements online issued by the Australian Foreign Office for their own citizens. They tend to be more accurate than ours. The British Foreign Office also issued worthwhile reports updating local conditions abroad.
Q - Having sailed 11 times on some of the top brands such as Le Ponant, Silverseas, and Cunard, I wonder why we have never encountered a female ship captain. Don't you think it's about time. Tell me if I am wrong, but aren't about half of us on any ship women?
A - Actually more than half. And we think your ship has come in. A 42 year-old Captain from Tuscany, Serena Melani has just been named the new Captain of the 700-Guest Regent Seven Seas Mariner. She is on the ship now and is sailing in South America. There have been other female captains but it is still not common for women to be placed in charge of a large ocean-going vessel.
Q - We are considering our first cruise and, on the advice of good friends here in Ft. Collins, we are leaning toward the Azamara line. One of the cruise sites we visited said the ship was really showing its age and that carpeting was spotted and the decor was rather dated. We're in our early seventies and late sixties, and we're not exactly modernists but we don't want to spend two weeks on a ship that feels dated.
We have heard that Azamara is adding an Asian restaurant which we would appreciate. Their concept of more time in port also appeals to us. Is this the right line for first-timers?
A - Most experts put Azamara, aloing with rival Oceania, in the premium category. That means they offer a somewhat more inclusive and personalized cruising experience than the mega-ships but they are not five-star luxury, all-inclusive. Given their placement, we think that Azamara is an excellent first choice for those who want to try cruising, are itinerary oriented, and prefer the idea of a smaller (686 Guests) ship.
The concept of more time in port, although advertised as an Azamara exclusive, is really an upper-end luxury trend. Studies show that affluent cruisers are, increasingly, concerned with quality time in port. We think that Azamara's scheduling allowing dinner in port once or twice during most itineraries is a real product advantage.
There were initial plans to add an Asian restaurant to the Quest when she enters dry-dock in Singapore in three weeks. But that plan has been scrapped and the Sunset Bar will remain. The good news is that the ship, which looks somewhat like an English Gentleman's Club in some of its public space, will be lightened and modernized. Look for a ligher decor with new carpeting, drapes, and soft furnishings. There will be lots of creams and browns and, of course, the mandatory soft beiges. Azamara is going to change some of the dark wood to a lighter color in keeping with this modernization of a ship originally launched in 2000 as the Renaissance 7.
So we see no reason to look elsewhere. We think that Azamara, assuming you find an itinerary you love, is an excellent choice for first-timers seeking a smaller (686 Guests) ship with some inclusions, a good price point, and more time in port. And you can roll around with the Mrs. on new carpeting. By the way - as we caution all Colorado residents - be careful what you pack.
I do want to suggest a mild correction regarding Aussies consumption of Fosters. We (ie probably 99% of Australians) don’t drink Fosters in Australia! Yep – it’s not really drunk in Australia. In fact, I think they now export more than they sell here. But the marketing overseas has been excellent! It’s in the movies, advertised by ‘name’ people, etc. It’s was even on tap on the Royal Yacht Britannia! (Now in Edinburgh) But it is really not us! Bit like all that advertising showing kangaroos jumping down our suburban streets and koalas everywhere. Nup.
I have only drunk it when we’ve been overseas and it’s been comparatively cheap with not much else on offer which I like! (eg the ‘oil can’ on the Oasis of the Seas – Caribbean cruise out of Ft Lauderdale. Loved it.) Never drunk it here in Oz.
I have drunk a wide range of beers in Oz, UK, USA and Europe. I just love variety! Even brought home a Millers tin with screw top as a souvenir. Our tinnies all tab push ones. We have screw top wines (better sealing that cork, so used even on top quality wines.) but not screw top aluminium beer bottles.
Also love good wines. We have lots of those here in South Australia. Pay about $US10-20 in the bottle shop for something which is about twice that in the US for similar quality. In fact, if you are into real quality wines, order a Penfolds Grange Hermitage Shiraz. In a decent place with a decent waiter just say ‘Grange’. He might offer you a choice of vintage. Generally the older the better and dearer. A world renowned drop which only costs about the same as a day (or two or more for older vintages) on a top quality river cruise!
If you are a beer connoisseur, try the South Australian Coopers range. Hard to get sometimes, but we’ve found it overseas. A bit dearer than most, but an excellent family company with very strict standards and quality outlook. If you don’t mind a beer with a bit of body, try a Coopers Pale Ale. It’s naturally brewed and not filtered. The ‘dregs’ fall to the bottom of the bottle. Leave them there, or gently roll the bottle on its side before pouring. Either way, we’ve converted quite a few people to it.
Finally a cruise tip. We love quizzes and have found a mix of nationalities in a team works best. RCL & Princess tend to have US biased questions, so we love having ‘yanks’ in a team. ‘Win-win’ as we tend to do well on other than USA questions. On one cruise, even with rotating / different members, we won over six quizzes. As the host said, we won a ‘ship’ prize!
By the way, Aussies wouldn’t throw drink containers overboard. We’d collect them to get the 10 cent deposit back on them! LOL. Cheers.
A - This primer on Aussie drinking has rather little to do with luxury cruising and there is no discernible question to answer. But we felt we had to share this with you. Thank you John from Adelaide and do keep in touch.
Q - Although we cruise several times a year on some of the better lines appearing on the Top Ten List on LCR, I am fascinated by some of the deals we continually get in our mailbox and via e-mail. This latest one seems to be, what you like to call, "A Real Deal" but I'd like to know if that is the case. I am talking about the $495 per person price for Business Class Air in each direction on Regent in Europe this summer (2016). Real or hype?
A - That is actually a better question than you might imagine because you've identified one of the true "Real Deals" currently in the marketplace. Regent has not pulled back any of its existing offers and discounts. Instead, it allows you to pile on a new discount at truly significant savings, by offering free economy air and then allowing you to upgrade to Business Class round-trip for under $1,000. Yes, this has to be designated a "Real Deal." Of course, it doesn't apply to all sailings. If you read the fine print, this is what it says:
"You Americans seem to think that Europe is still too expensive even though the Euro is now worth about a quarter. Given your complete lack of geographic knowledge, you also seem to think that Aleppo is a suburb of Rome. As a result, we have ships that are not entirely booked so we've come up with an incentive designed to get you off your butts and into our cabins. We'll actually pay you, well actually we'll subsidize you, to fly business class assuming you live near an actual city with an international airport. Don't expect this offer to apply to everything we've got - we're not fools. It will only be offered on sailings where we would like a little bit of stimulus. So come take advantage of us. Watch CNN for five minutes - listen to our presidential candidates - can you think of a better time to leave the country."
Q - This is really a question of ethics in your industry so I don't know if you will respond. We went to visit a travel agent in St. Louis who we know sells a lot of cruises. We went in to ask about a Regent cruise, which we had been on before, but the agent, one that we hadn't worked with before, kept pushing us toward Silverseas. I don't know if she got some sort of kickback from that line but we had not really heard much about them.
We're retired and we have saved all of our lives so we can travel in style. We like getting dressed up from time to time, appreciate great food and wine, and, as a former CFO at a Fortune 500, we appreciate socializing with a generally well-educated crowd. Regent had served our needs on our two cruises very nicely. Despite this, we got the impression that our agent was really pushing Silversea and we couldn't figure out the motivation. We read her proposal, but we still felt something was wrong. Silversea was slightly more expensive and we wonder if that was it. Needless to say, we'll be dealing with someone else for our booking. May we contact you?
A - We'll take a pass on that. While we don't know all of the details, we suspect you may have actually encountered an agent who had your best interests in mind. Silverseas is a top-brand with exactly the kind of demographics you are describing. Instead of just taking your order, your agent tried to point you in a different direction most likely because she felt it would be a better fit for you. It is highly doubtful you received a recommendation based on commission. They really don't vary all that much. The easier path would have been to just take your deposit for Regent.
So, instead of calling us, call back your agent and apologize for making false assumptions. Learn as much as you can about Silversea and try to, mutually, determine if it might be a better fit than Regent. You haven't convinced us that you are the world's best listener, but here's a little factoid for you. The highly-respected former President of Regent Seven Seas, Mark Conroy, has accepted a new position with Silversea. He will now be managing all of their on-board service, sales, and marketing from their offices in Florida. Look for some innovations to be coming to Silverseas soon, along with their new ship the Muse, to be delivered next year.
Q - As a senior financial analyst with one of the nation's largest investment firms, I would like to pose a personal question or two as well as a question about industry pricing. Although I don't specialize in the travel sector, I am sometimes asked about major cruise line stocks and current pricing models. Wondering if you might provide some bullet points about the big picture in terms of cruise pricing going forward?
I am also wondering about your personal pricing model. How do you make money if you are not taking money from the cruise lines you review? Do you work with clients? I would prefer not to have my name used. Please feel free to respond online or privately. Congratulations on an engaging web site.
A - We will take your questions in order. These are some important takeaways regarding present and future cruise pricing models:
- Going forward between now and 2020, ocean-going cruise lines have placed 41 major new ship orders at a cost of just over $30 billion. This will represent 132,128 new berths. You do have to factor in the retirement and sale of older ships as that will affect growth rate substantially. It is fair to say that the industry is growing though continuing growth though not at the rate of the past five years in terms of new ship construction.
- Discounting will always be present but it will be more controlled. List prices will be raised to accommodate up to 2-1 level pricing on the top-rated lines. The largest players will have fewer deep discounts and more value-adds for purchase such as shore excursions, food, and drink packages. Last-minute discounts are seen now by virtually all lines as counter-productive. The larger lines are willing to sail with empty cabins rather than penalize the majority of already-booked passengers.
- About one-third of all travel agents have left the profession but the average sale of the average agent has increased and studies show that both the positive perception of the value of an agent and the percentage of cruise bookings originating with agents has increased. Consortium groups remain the largest single entity for cruise bookings and there are currently no lines that offer pricing that undercuts that offered by travel agents. It is a level playing field and cruise executives feel it will remain so in the foreseeable future.
- The cruise industry looks at the success of the big three US airlines and their efforts to end the bundling of all services under a price lead-in. Delta announced it made over $1 billion in additional revenues based on new charges for amenity upgrades. Look for the major cruise lines to copy this model so that the actual cost of a cruise will include numerous guest add-ons for purchase that do not have to be listed in the advertised price. Preferred dining seating and advance show-time reservations will be sold. More and more dining venues will involve extra charges. Drinks and shore excursions will be sold in packages to allow the guest to feel that they are having an "inclusive" vacation.
- Fuel cost savings have been significant but they are less impactful in the cruise sector than they are in the airline sector. What is really expanding the growth of the cruise industry is expansion in China (jury is still out on that one as China experiences some challenging economic times) and Cuba. While there is universal enthusiasm for cruises to Cuba, the focus of cruise line concerns has to do with the tourism infrastructure ashore on the island. There are currently not enough air-conditioned tour buses, highly developed shore excursion sites, or qualified guides to handle a dozen large ships arriving on a daily basis. Cruise lines are confident they will make money in Cuba on initial sales. They are worried about word-of-mouth once guests start returning home.
- The elephant in the financial room is the possibility of a terrorist attack on a passenger vessel and the ripple effects that might have throughout the industry. The industry has chosen not to talk much about security in the past but that will likely change.
- The top-ten cruise lines in the world represent less than 30% of the total cruise market and they operate in a different sphere. While the mega-lines believe they have a price point beyond which they cannot go, the top-tier cruise lines believe that their customer is driven by a refusal to be "nickel and dimed" while on vacation. So extra charge bundling is not something they are willing to pursue. The Alaska market has slowed and cruises to the central Med.. even among the very highest-rated lines, have now experienced a downturn. The top cruise lines are subsidizing air and pre/post hotel packages on top of their "one sails free" pricing formula. This is possible because of artificially high brochure pricing rates that virtually no one ever pays. This is a subject rarely discussed so consumers can feel that they are receiving a "deal" even at the highest end of the spectrum.
- The cruise industry is currently realizing record-breaking profits along with lower fuel costs. Their major problem is finding new destinations and creating the infrastructure ashore to serve the needs of their guests. On-board staffing is not really an industry problem despite rapid expansion.
- Cruise line accounting would be really interesting to the consumer because each area of a ship is broken down as a separate revenue-producing segment. Any cruise line CEO can, for example, explain in detail why drink revenues on a seven-night Alaska cruise are far lower than a comparable 7-night Caribbean cruise. That is one of many reasons that per-diems on an Alaska cruise are higher.
Now those are just some really broad generalizations. As to your questions about us: We are in a rather unique position in that we work with clients in 46 states and we are able to pick and choose our clients carefully. So no selling is necessary. If our sites are helpful and we never had a single reader contact us, we'd still be fine. Very fine. Last year we were named the top revenue producers in the entire $16.3 billion Virtuoso Network. So we are in a unique position to simply tell the truth, which has been our business model for three decades. We accept no money from cruise lines for this site and, as you can see, we do not permit advertising of any kind. Our sites cost us thousands of dollars a year to maintain - not to mention the time involved. But we hope we are helping consumers who are intentionally misled by phony travel hype, fake reviews, and advertising that is intellectually insulting. And every once in a while, we come across someone incredibly nice with whom we can enjoy a long-term business relationship. Really hope this helps explain some of what you asked and apologies to our readers for the length of this response.
Q - Eleven years ago this April, we went on a mega-ship cruise. We vowed we would never do it again. The people aboard our seven-day western Caribbean ship seemed determined to embarrass themselves by showing up in the dining room in jeans and tee-shirts, getting drunk each day in the pool area, and whistling loudly during the evening entertainment. Quite frankly, we couldn't believe it then and we still have nightmares about it now.
You would be doing some of us a great service if you would do a "Slob Rating" for each of the lines so we know where to turn for an educated group of fellow travelers, fine cuisine, and a generally educated and cultured environment. We may sound like snobs but we're not. We are, I suppose, looking for the "Country Club" set when we travel along with a staff that knows how to treat us. I sense your writers will know what we mean. But all these cruise web sites seem to push the bargains.
A - We understand. The fact is that many of the same people who vacationed on Greyhound are now on cruise ships with a few thousand of their friends. We don;t need to name names and make people feel bad who have limited income for their vacations or who are seeking a genuine party atmosphere. In many cases, families choose the mega-lines because they have excellent children's programs and extra-cost food options that keep getting better. So we'll decline the "Slob Index" - for now. But we will update our Cruise Sophistication Index if that will be helpful:
THE CRUISE LINE SOPHISTICATION INDEX# 1 - Hapag-Lloyd # 2 - Silversea # 3 - Seabourn # 4 - Cunard Liners # 5 - Regent Seven Seas
Q - This is a web site that appears to be unbiased. But I wonder why you have been strangely silent on the matter of the horrible conditions endured by passengers on Royal Caribbean's Anthem of the Seas. The Captain made some serious mistakes and people thought they were going to die in a storm that Royal Caribbean should have known was coming. It was widely predicted. It would appear that you are more interested in mosquitos than actual people. When you pay for a luxury cruise, you are entitled to safety at sea. I hope these passengers take appropriate action and I trust you will start covering these stories. If you don't, I will not be visiting this site in the future.
A - We thought we would run your comments because they demonstrate why this site, and each of our sister sites, does without silly user feedback and commentary. We don't generally cover Royal Caribbean or storms. We also don't cover hockey or Nascar. We cover the world's Top Ten Rated Cruise Lines exclusively - the floating shopping malls with their high-density throngs of thousands of passengers are extremely well covered elsewhere and they comprise well over 90% of what passes for a "cruise vacation".
That said, the extremely experienced Captain at the helm of the Anthem of the Seas, did not try to place his guests in harm's way intentionally. If you don't believe that then believe that he would not willingly risk damage to a ship that cost an estimated $940 million. Management might be a tad upset.
On the other hand, we would never advise clients to cruise the coastal waters of the eastern United States in February. That is just asking for weather-related challenges and every guest aboard that ship should have been warned by their agent that they were looking at an ill-timed itinerary.
Sorry to hear you may not be visiting our site again. Would you like us to refund your money? Oh, excuse us, we forgot - you didn't pay anything to be here.
Q - I have been interested in doing portions of a world cruise this year or next. But it seems as though the lines want their customers to book the full 90 days and only certain longer segments remain. I was wondering if there is any way to buy a section of a world cruise on a five-star line this winter or spring when I only have, at the most, 17 days of total time off?
A - Your assumptions are essentially true but full world cruise clients are not that plentiful. The lines that operate the ATW sailings generally do longer segments that are promoted to the various agent consortium groups. But this year there is a late-option that might possibly serve your needs. Crystal has had some difficulty filling their berths on the full ATW sailing on the Serenity so they are segmenting several shorter sailings. Here is the full list:
- February 29, 2016 – Bali to Port Kelang, 6 days
- March 6, 2016 – Port Kelang to Singapore, 6 days
- March 12, 2016 – Singapore to Ho Chi Minh City, 8 days
- March 20, 2016 – Ho Chi Minh City to Shanghai, 11 days
- March 31, 2016 – Shanghai to Incheon, 7 days
- April 7, 2016 – Incheon to Tokyo, 7 days
- January 22, 2017 – Colón to Callao 8 days
- January 30, 2017 – Callao to Valparaíso, 9 days
- February 8, 2017 – Valparaíso to Ushuaia, 10 days
- February 18, 2017 – Ushuaia to Buenos Aires, 13 days
- March 27, 2017 – Manaus to Bridgetown/Barbados, 9 days
Personally, we like combining the two 6-night sailings into a Bali to Singapore itinerary. The February Ushuaia to Buenos Aires itinerary is also a major winner and it is offered during absolute prime season.
Do expect a mature crowd. There will not be any repelling off the upper deck. Also expect some favorable pricing incentives as this space should have been sold out six months ago.
Q - We are booked on a Silverseas Cruise calling at a number of ports in the Caribbean next month. My wife has had some past medical issues including two bouts with cancer. I called the line to inquire about changes in itinerary and getting our money back and they referred me to a web site run by CLIA. What is CLIA? They are mostly suggesting the press is over-blowing this and we should contact the CDC. We need a breadth of fresh air and some honest answers.
A - CLIA won't do you much good. It stands for Cruise line International Association and it is the mouthpiece for the cruise industry and the major marketing arm for the industry. They are also responsible for training travel agents to sell their member products.
This virus is scary but the mosquito-borne illness is a danger specifically to pregnant women and women intending to conceive. That is where it gets a little hazy - what exactly is a woman "intending to conceive"? It would appear that phrase means that this is an activity that would take place while vacationing abroad.
There are some virologists who have strong warnings for tourists headed for the Caribbean. The NY Times quotes Dr. Peter Hotez the Dean of the National School of Tropical medicine at Baylor College of Medicine as saying "....if my daughter was planning get pregnant, I'd advise her not to go to the Caribbean." He also said that "this is going to decimate Caribbean tourism but we can't wait to act until nine months from now when congenital defects turn up in the labor and delivery suites."
This scare started when it was discovered that Brazil was experiencing a shocking rise in births of infants with microcephaly, a disease that is characterized by children with underdeveloped heads and brain, There have been more than 40 deaths attributed to the disease in Brazil alone with over 3,500 reported cases.
Now it has spread and is reported to have cropped up in 14 countries in North and South America including tourist destinations like Colombia, El Salvador, Guatemala, Haiti, Honduras, Martinique, Puerto Rico, Martinique, Panama, Paraguay and Venezuela.
Last week, the CDC upgraded its warning to a Level 2 Travel Advisory which means that they are advising pregnant women and women trying to become pregnant to avoid or consider avoiding travel in affected areas.
The vast majority, almost every single cruise line guest, who goes to the affected countries, will be advised by their cruise consultant (hopefully) to wear protective clothing and to take the best possible level of mosquito repellent. Cruise guests need to realize that mosquitos are a particular issue when a ship is in port and guests are using their balconies as mosquitos are attracted to the smell of food.
So what to do? Read the Australian travel alerts as well as the British Health Services reports. They tend to be more honest and less alarmist than the CDC. Do not take medical advice from us, or anyone you might encounter who has a vested interest in your continuing with your travel plans. Don't even bother reading the Cruise Line PR pieces on this subject. Start by following the Zika Virus reporting in the New York Times. They seem to be leading on this story. Expect normal cancellation policies and insurance coverage restrictions to be in place. Discuss cancellation options with your consultant.
This information is accurate as of January 20th, 2016. Obviously, we will be learning a great deal more about this virus. This is not a new disease. It was originally isolated in the Zika Forest of Uganda in a rhesus monkey. It later appeared in humans in Nigeria before spreading to other countries. This is not the sort of pandemic we've been warned about. In general Zika is considered a milder form of Dengue Fever, a more serious mosquito-borne virus that is prevalent in rural areas within the Caribbean islands.
The bottom line is read the NY Times on this subject and contact your personal physician with any questions related to your possible cancellation of this trip.
Cruise lines and tourism officials may dismiss the dangers, but we have a hard time dismissing the words of the dean of one of America's most respected tropical medicine medical institutions. Err on the side of caution and feel sorry for all the party cruise-goers who will visit some of these affected islands with no clue regarding the risks.
Q - We're in a similar situation to one of your recent letter writers. We're booked on Princess Cruises and we've really not heard anything yet about major itinerary changes, refunds etc. involving Istanbul. You seem to always miss Princess in your Q & A as well as your reviews and I wonder if you could make a greater effort to update those of us booked on this line? What is Princess likely to do with our cruise?
A - We really appreciate your comments but please understand this is not a mass market "Cruise Site." We devote all of our energies to the upper end of the cruise market, the world's top ten cruise lines. Lots of existing web sites claim to have "reviews", self-appointed "critics", and user forums where marketing folks pretending to be actual cruisers vent their views. This is not that. We have little interest in rating, reviewing, or recommending floating shopping malls that are totally dependent on generating on-board revenues to cover their costs. Think of us as dealing exclusively with ships that carry fewer than 1,000 guests in the top tier of product quality and service.
The attack in Istanbul and the reaction to it has really caught some of the cruise lines off guard. The Paris attacks did not generate a significant number of cancellations for travel within France, cruise or otherwise. In fact, from a business perspective, Paris was really a rather small blip and France remains the most visited tourist nation on earth. But the attack in Istanbul has generated a greater than anticipated level of concern and cancellations. The reach of ISIS into a Muslim country that is a centerpiece of Mediterranean cruising, has caused some high levels of travel anxiety. Ships that carry a few hundred guests can change itineraries faster, significantly faster, than mega-lines who have to find port clearance for a huge vessel as well as supportive shore facilities, available guides/tours/hotel/security/ and fuel and water.
At this point, and this is a rather fluid situation, we do think that given the challenges of moving four or five thousand people on flights in or out of Istanbul, some lines will maintain current itineraries. Look for tours of major tourist areas in Istanbul to be operated under guard.
Whether or not a cruise line will complete scheduled calls in Istanbul is going to end up being primarily a business decision.
Q - It is now six months prior to our scheduled cruise in Europe - our first ever, and we're getting a little nervous since the attack in Istanbul. That happens to be where our cruise begins and we're scheduled to go in a day early. We've done everything through the cruise line, Regent Seven Seas, so there hasn't been any communication at all about what happened in Turkey and our calls have not really been responded to with any details. Is there any advice you might offer as this whole situation is a bit frightening. This will only be our second time in Europe - the first time we visited England and Ireland.
A - Crystal Cruises has announced it will be altering all calls that had included ports in Turkey. As we are responding, Regent executives are in meetings to determine a policy concerned with guests, such as yourselves, who would like to change itineraries. We expect Regent to remove Istanbul as a port, likely substituting Athens in most cases given the available airlift.
You should follow the advice of your agent. Do nothing right now. Be patient. If you were to cancel; before the new policy was announced you would be liable for any cancellation charges. If Regent changes the itinerary, they will likely give you an option of accepting the new, non-Turkey itinerary or they may permit you to select any other 2016 itinerary based on availability without any cancel penalty.
The cruise lines are pulling out of Turkey in response to a January 14th memo from the State Department advising of an increased threat level specifically involving terrorist actions against government buildings and "major tourist sites."
This does not mean that Istanbul is truly dangerous. We would visit the city in a heartbeat as it is still statistically much safer than most American urban areas. But when the State Department does issue a warning of this type, cruise line legal departments have concerns about issues of liability. Be calm and don't worry. No major cruise line is going to place its half a billion dollar product in harm's way.
Since it appears you have not yet made your final payment, given the cruise is six months away, we would urge you to turn the booking over to the best cruise consultant in your area. This is easy to do and it may get you additional benefits and a significantly higher level of personal interest and care. We would like you to meet face-to-face with someone to discuss your concerns and we certainly want someone monitoring safety issues on your behalf. Keep in frequent touch with your travel agent for updates. It is best for you not to contact the cruise line directly as you will only get through to commission-based sales people.
Q - Another couple we met at our club wants us to join them for a cruise to Northern Europe aboard the Viking Star boat which I understand is new. You don't include Viking Cruise Line in your ratings at all and we wonder why? My main question concerns Spa Treatments. I have not cruised before but my friend has and she insists their spa is totally free. Does that sound right?
A - Well we thought we heard Donald Trump say that all shipboard Spa Services will be "terrific and free" if he is elected. But for now - No. But we can see your friend's confusion.There is an unusual relaxation space in the spa area on the Star that includes a hot and cold area with a heated thalassotherapy pool, a hot tub, a cold ice water plunge, and a Nordic snow grotto with snowflakes falling from the ceiling. The rest of the spa services aboard the Star come at an additional charge as they would on any other ship including those in the luxury category. Spa services are, for purposes of liability, almost always outsourced and come at a hefty charge.
Viking Cruises is owned by the same group that owns Viking River Cruises, a 60+ fleet making them the world's largest river boat operator. Their new cruise division is still in its infancy and the cruises are not at all inclusive. They are a company on our "Watch List" but there is just not enough empirical evidence to recommend them yet. We will say that there are aspects of their Scandinavian modernism that we just love. If truth be told, we would likely sail the Viking Star just for Mamsen's, a Norwegian Deli named after the mother of Tor Hagen, the line's owner.. You can get pea soup here with salmon and other appetizers at no additional charge. Perfect during a windy day in the Baltic.
Q - My wife and I have been following your stories about Crystal and its growth plans carefully. We're Crystal veterans and, although we've also sailed Oceania and Azamara, nothing compares to the service, food, and elegance of our Crystal experiences aboard the Serenity and Symphony. But this new yacht thing has us intrigued. How did Crystal get the ship so quickly, where will it be going, and are they building more? Is this a product you would be recommending?
A - Actually she is not a new ship. Her prior name was the Megastar Taurus and she was launched in 1989. During the acquisition process, when Crystal's CEO was visiting the offices of their new Hong Kong-based owners, the Chairman of Genting Tan Sri Lim Kok, asked if Crystal could use a 62-Guest Luxury Yacht. "Yes" was the immediate response and a new segment of luxury yacht cruising was born. Esprit will start sailing in December before heading for Europe to do 7/14 day cruises along the Adriatic coastline. There will be a number of adult "toys" on-board and the private submarine will likely be used for underwater wedding ceremonies.
This is going to be a rare chance for ordinary upscale cruisers to spend a week or two on a genuine "Billionaire's Yacht." Much of the dining options and entertainment you enjoyed on Crystal will be unavailable on this 272 foot yacht so only those familiar with small boat or yacht cruising should explore this option. And yes, there is a sister ship to the Esprit now sailing private charters for Star Cruises under the name The Taipan.
All of the scheduled sailings of the Crystal Esprit appear in our comprehensive cruise database just above this question. Our database is the world's first to be exclusively devoted to the World's Top Ten Luxury Lines. And no worries, if we see a "salesman" lurking there, we toss him overboard.
Q - This is a very good site, perhaps the best I've seen, but I wonder why you have never addressed a question about how these various cruise lines dodge taxes by registering their ships in other countries. If I lived in Florida, where most of the largest lines are based I'd be really upset. I also wonder each time we cruise (we've done eight cruises to date) how much the cruise line I am on is actually paying in taxes. Is the American taxpayer being ripped off?
A - The answer to your question is Yes! Yours is the first question we've received on this topic.
Here's the deal. You've got two mega-lines, Carnival and Royal Caribbean, that are publicly traded on the New York Stock Exchange with Corporate Headquarters in the US and they had combined profits last year in excess of $2 billion. Together, these two behemoths control just about 75% of the total word cruise market.
Any impartial observer would have to include that these lines, and virtually all of their competitors including those in the upscale sectors of the industry, take full advantage of our current maritime laws and their loopholes. This means they escape most US taxation, they normally pay no attention to US labor laws creating some unbelievably bad workplace environments and they have a steady and surprisingly consistent record in fighting proposed new environmental regulations. They also consider themselves immune from US laws related to safety. Until very recently, for example, the reporting of alleged rape attacks by crew on passengers went largely unreported.
While it is true that the mega lines have to adhere to regulations from our Coast Guard and the Centers for Disease Control, their approach to taxes is quite clear. Royal Caribbean, for example, has stated in its SEC filings that "we and the majority of our subsidiaries are currently except from the United States corporate tax on income from the international operation of ships."
Carnival is incorporated in Panama. In the past, it has only paid corporate taxes on the income earned by subsidiaries Princess and Holland America on sales of domestic hotel packages.
If Royal Caribbean and Carnival Cruise Lines did not take advantage of current Maritime Registration laws, your government would have earned an estimated $1 billion in corporate taxes yearly.
But let's be clear about something else. If all cruise lines sourcing primarily American guests were, somehow, forced to abide by US tax and labor laws, would you be willing to see the cost of cruising double overnight?
Q - We have friends who are interested in having us join them on the Oceania Sirena on a cruise from Rome to Istanbul on May 22nd. The only other cruise we have ever done was a Costa about five years ago and our friends are thinking this will be much nicer. Is this a ship you can recommend without reservation? What about the itinerary? Wondering what you think about Oceania's two-for-one pricing deal? We're in our mid sixties, both retired, and we have significant savings. But we don't like phony deals and you don't seem hesitant to point them out. Is this a phony deal?
A - You've crammed a lot in there but we'll attempt to respond with the caveat that we highly recommend that you try to establish a relationship with a trustworthy travel professional to assist with your pre-trip planning and questions. Oceania is not Costa and you need to be fully aware of the differences. Here are our brief responses to your several questions.
- We recommend the Sirena without reservations but you will need to make reservations quickly if you intend to sail her this coming May.
- The Sirena has been a ship Oceania has long wanted and they recently purchased her from Princess. She has undergone a $40 million renovation and is a true sister ship tot he line's Insignia and Regatta. All three ships were nearly identical and previously sailed under the now-defunct Renaissance Cruises flag. At 640 guests, she is country-club casual and passenger satisfactions cores are high.
- Oceania is 2015 Winner in The Best at Sea Awards in the Category "Best Overall Value in Non-Inclusive Category."
- As often happens with Oceania, we find the itinerary to be superior to that offered by many competitors. This cruise occurs during one of our most recommended cruising periods, late May, and during 13 days of superior ports in Italy, Greece, and Turkey, only one day is spent at sea. Six of the days on this itinerary are spent in 5-star rated ports. We love the fact that you will have full days in both Sorrento and Amalfi as well as stops in Sicily and Sardinia.
- Two-for-one pricing is rather meaningless and is designed to appeal to the majority of cruisers who make decisions devoid of information that is untainted and truthful. If you and I ran a cruise line, we could set any price we want as a "brochure price" and then cut it in half to be able to advertise two-for-one" deals. The only thing that matters is the price you pay on a cruise-only basis for the least expensive outside cabin with an unobstructed balcony. You them take that price and divide by the number of on-board cruise nights and you will arrive at an accurate per diem cost of your cruise. That is how the pros do it. You can then evaluate air costs, gratuities, and shore excursions separately.
Q - We are anxious for any news you might have about the new Seabourn ship. Will it mirror the Quest which we recently sailed in Europe? We found the Seabourn product to be sufficiently upscale to fit out tastes. Elegance at sea is still possible,it would appear. Hoping the new ship is the same size - 450 guests seemed ideal as per your full review.
A - The books are open for the new Seabourn Encore scheduled for delivery at the end of 2016. She is being built at Fincantieri's Marghera yard, the first of two identical ships under contract. The keel ceremony took place in September of 2015 for the41,700 Gross ton vessel. She will accommodate 150 more guests than the existing Seabourn fleet.
We have our doubts as to whether or not you are going to be seeing any new luxury ships designed for fewer than 600-700 guests in the future.
Those who really insist on smaller ships will have options like Sea Dream Yacht Club and the new Crystal Yacht product. These vessels carry fewer than 150 guests.
Q - We have sailed Crystal twice in the past, both times on the Symphony and we're really interested in the new ships currently under construction. When will they be ready and do you have any idea as to where they will be going? Also wondering about how they will differ from the existing ships. Can you tell us if they will be sailing the Orient? We really want to do Singapore and Vietnam and we're trying to make some decisions about sailing next year. We're planners. I guess our real question is does your team feel that these newer Crystal ships will be better than the current fleet, which we absolutely love?
A - Crystal has a firm commitment with their yard for three new 1,000 guest ships. The current delivery date for the first vessel is late 2018. It should not take that long for the second vessel which we expect to be delivered in mid-2019.
Given that the three ships will come out with a one-to-one crew to guest ratio, we expect these ships to be a definite upgrade to the current two-ship fleet. They will each be polar-class rated which will allow them to operate virtually anywhere in the world. Staterooms will be larger than those of their competitors and each deck will have higher than normal ceilings.
Deployment schedules will not be available for a while and it may well be that the existing ships, which are well known in the Asian market, will be doing the itineraries you are awaiting. It is general practice in the cruise industry to take the smallest ships and put them in the most exotic destinations. That reduces the downside risk if a new itinerary does not sell well.
We will be carefully watching the crewing for these ships, where are they sourced and what is their training? The upper deck apartments will likely sell out quickly which actually leaves less availability on the new ships than currently exists on the Symphony and Serenity.
Our opinion is that this is a game-changer in the luxury market. The question is how many potential Crystal guests will think that 1,000 passenger ships are too large to offer truly personalized service. From our vantage point, we would not bet against Crystal on this one. We think that, given their vision and precedent-setting financial commitment from their new owners, Crystal will likely become the premier luxury cruising brand in the next 36 months.
But their on-board product will need to stand up to the scrutiny of some of cruising's most sophisticated critics - current Crystal past guests.
Q - I enjoy your site and appreciate all of the valuable information I have encountered! I have not seen any questions on how to avoid motion sickness on a cruise. My husband and I will be first time cruisers celebrating our 25th wedding anniversary. I have heard that motion sickness is not much of an issue on much larger ships, however we will be sailing with Regent. We have upgraded to a room with a balcony in anticipation of this. What steps, if any, would you recommend I follow prior to our departure or even during the trip should I have issues? Thank you for your time.
A - The research shows that a surprisingly large segment of non-cruisers and first-time cruisers see this issue as a real concern. Since 94.3% of first-time cruisers book a second cruise within 36 months of their return, we have to assume that for the vast majority of cruisers, seasickness becomes a non-issue. So please don't be overly concerned.
Sea sickness is more likely to happen based on your itinerary rather than the design or size of your ship. There is a fair amount of urban myth concerning cabin placement and remedies you can take before hitting the high seas. But the primary determinant of sea sickness is the amount of rough water you will encounter based the time of year and the route the ship will follow. This is where your consultant will be helpful. We like to ease first-timers into an itinerary that is likely to produce smooth seas. You did not indicate your itinerary so we can't be as specific as we would like to be.
The most important thing to know about sea sickness is that you really don't need to put up with it if it occurs. Every one of the world's top ten cruise lines has a fully staffed medical facility. There are shots, several developed in Europe, that the on-board doctor can administer, that will take away that queasy feeling within minutes. One of the reasons these magic shots are available is that no cruise line can afford to have their crew immobilized by seasickness. Your travel consultant will advise you if your line has the shot available to passengers. Regent Seven Seas does.
We're not so keen on balconies during rough seas. You are likely going to be better off up on the top deck outdoors. The fresh air will be helpful.
In terms of known itineraries with potential churning seas we can point to any cruise around the tip of South America, cruises out of San Francisco Bay into the Pacific, the area on Panama Canal Cruises where the Gulf of Mexico flows into the Atlantic, and transatlantic sailings during shoulder season.
We do not believe in pre-trip anti-seasickness prep. If you like patching yourself up that's fine but it won't do much good. Some guests have success with Bonine, an over-the-counter motion sickness preventative. There are also advocates of ginger in its many forms. Toast and crackers are fine but we always try to avoid having a cassoulet during seachop.
A lower-deck, mid-ship outside cabin with a balcony is the safest place to be for handling sea turbulence. And yes, although we are strong advocates of avoiding obese mega-ships, with thousands of passengers, larger ships provide somewhat more stability. But don't read too much into it hat because smaller vessels are more maneuverable.
There are other considerations regarding the manner in which your ship handles rough seas. Will the Captain fully engage bow thrusters should the seas get unpleasant? You would think always but, in fact, these thrusters burn a lot of extra fuel and on some budget lines cost is always a consideration. So just how dedicated your cruise line is to seeing to its guests comfort is an important factor when it comes to smooth seas. How likely is it that the ship you are sailing will change direction or ports to avoid rough seas? You will find a close correlation between customer care and cost.
We were once sailing with the legendary Princess Cruises Captain, John Young. We hit some strong seas off the coast of Scotland and he came on the ships PA system and explained that:
"Ladies and Gentlemen, you are currently ensconced in the bosom of the deep. And as you may be aware, bosoms tend to rise and fall. So please join me in lying back and making the most of this rare experience."
Q - We received a mailing form Seabourn saying they are going to be building two new ships. Meanwhile, we've been looking at a cruise we really like on the Quest for next summer in the Baltic. We can wait a year or two if the new ships will be really special. We've tried Regent and Crystal and have become loyal Seabourn fans. How much of an up-grade will these new ships be? We're certainly willing to wait.
A - Seabourn, more than any other luxury cruise line, seems to know exactly who it is and what it wants to be. The sale of its three 10,000 GRT baby white ships to Windstar, began a new era for the company. There is a great consistency in the three 450-Guest sisters Seabourn has launched in recent years. The Odyssey, the Sojourn, and the Quest are considered to be extremely well-designed vessels that maintain the line's characteristic yacht-like feel while providing spacious creature comforts. Seabourn also seems to have hit the sweet spot in terms of profitability and intimacy - a difficult challenge for any small ship line. Finally, Seabourn guests seem to feel comfortable with the line's easing up on some of its earlier formality in the dining room. Service is still among the best at sea and there is no evidence, based on our inspections, that corners are being cut in either food or entertainment.
Our personal observation is that a 450 guest ship allows guests to run into newly-acquired friends without feeling hemmed in by too small a circle of fellow cruisers. This is, of course, a personal thing, but, again, Seabourn seems to have hit the sweet spot.
So Seabourn was open to criticism when it announced that its two new ships, the Encore and the Ovation will be 8,000 GRT larger than their current vessels and carry 600 guests. The two ships will launch in the fall of 2016 and the spring of 2018.
This new tonnage is based on the principle that Seabourn can still maintain its small ship feel and current service levels with more space and an increase of only 142 guests. There will likely be at least one additional dining venue and some creative use of public space but we see no reason to delay your cruise. This entire build project is based on Seabourn's philosophy that they got it right with the Odyssey class vessels and when their past guests board the new vessels they will want to see more of the same. Given the stability and lower pricing we are seeing from the European yards, the luxury sector is building new ships. But you will notice that, in virtually every case, long-term viability is based on getting guest capacity up, as even a little bit can make a huge difference to the bottom line.
Q - We are really excited about the changes at Crystal Cruises you describe. Our interest at the moment is centered around the new Crystal Yacht division and the Esprit. We want to know how to book the yacht and when the books will officially open? We are also wondering if you feel it is a good idea to do one of the first sailings. We are tending to want to wait until next summer. Are itineraries set? How big will the ship be and will she handle rough water well?
A - When Genting Hong Kong announced its purchase of Crystal and its ambitious new building program, the yacht was being completed in the yard. So Crystal got a 31-cabin luxury product it really wasn't expecting. The Esprit is now open for reservations through the summer of 2016. It will set out on sailings in the Seychelles from December 23rd 2015 through April 17th of next year. A land program in Dubai and Abu Dhabi will be combined with the seven-day sailings. Then, the boat will move to Europe where she will be doing seven-day sailings between Venice and Dubrovnik that are unusual in that they are going to spend the entire week visiting smaller ports along the Croatian coast. We love this new option to spend the entire week exploring ports that, for the most part, are still unspoiled and undiscovered by the tourist hordes.
You can book with any travel consultant but choose one who specializes in smaller luxury ships. We think that there are bound to be some initial glitches - there always are. But Crystal has always been the benchmark cruise brand when it comes to on-board services and we would expect that any problems would be solved within moments of being reported. We would endorse your plan to sail the boat next summer.
The boat is relatively small but extremely large given that only 62 guests will be aboard when boat is full. Yes, you will feel the sea, so, perhaps, you will want to think carefully about re-positioning cruises. But the Seychelles and the Dalmatian coast are safe, calm cruising grounds. We would certainly say you can book either of those itineraries without concern.
Early indications are that this may be the hottest, most difficult to obtain, cruise ticket in town. Take our suggestion to book early seriously.
Q - Hello - and fascinating approach. We're enjoying this informative site by the pool. It reads even better after a second daiquiri. My wife and I are going top plan something that will give us a week or two in the Galapagos along with a few days to see Machu Pichu - number one on our bucket list. By when to go? And how to go? Keep it up and don't cave in on the ads. It makes all the difference.
A - We won't. There are two best times to go - tax day through the first of June is best and the entire month of September up until about the 10th of October also work well.
The tricky part is not the Galapagos, which, based on their position along the equator are really open for business all year, but Machu Pichu. MP sits pretty much in the middle of a large tropical rain forest in the mountains of Peru. There is a long rainy season from October through the early part of April. The mud and the rain make a visit challenging so you really have a six-month window. Again, the best time to do this trip is May.In terms of options, we would highly recommend three:
01 - The year-round seven-night sailings on the Silverseas Silver Galapagos are luxurious while providing an authentic experience. You will sail round-trip out of Balta. There is a North Central and Western Itinerary. They can be combined for a 14-nigtht expedition. You can then add on Machi Pichi through a local land operator.
02 - Tauck does a credible 15-Day itinerary that combines exactly what you want. The Galapagos portion is done aboard the 40-Guest motor yacht, Isabella 11. This means that the boat is leased on an exclusive basis.
03 - Lindblad does a series of cruises to the Galapagos islands and pairs several of them with touring to Peru and Mach Pichu. These Lindblad - National Geographic Expeditions feature some of the best available lecturers. While not as luxurious as Silversea, Lindblad attracts a more studious clientele, the majority of whom are interested in high-level photographic experiences.
Q - I came across your web-site by accident while searching for information on Regent Cruise Lines. I discovered that Regent Cruise Lines, as of November 2015, will be taken over by NCL. Because of the buy-out/take-over would it be wise to book a cruise with Regent in September/October? We are concerned that the disruption that goes with take-overs would be a problem re service, etc.
Really enjoyed your very informative web-site!
A - No - you are right to question this but NCL is owned by Genting Hong Kong who just brought Crystal Cruises and they have significant financial support from the Apollo Group which funded Prestige Holdings the company that managed/owned both Regent Seven Seas as well as Oceania. Regent Seven Seas is now the luxury brand in the world's third largest cruise group and in Frank Del Rio, NCL's overall Chairman, there is extremely competent and strong leadership at the top.
The Carnival Group owns Seabourn, one of the top cruise lines in the world. The three major lines want mid-range (Azamara/Oceania) products their guests can "book up to" while also offering corporate products tot he luxury cruiser. We have some connection to the NCL Group and we would simply say that your concerns are ill-founded. Like Carnival and Royal Caribbean, NCL is setting up a series of brands at each of the major pricing levels. Regent Seven Seas has been making money of late and the likelihood is that some of the marketing strengths at the line will show up in other products. We are already seeing, for instance, that Oceania is beginning to offer free shore excursions, as Regent has been doing, on 2016 European sailings to early bookers. This will affect 146 Oceania sailings so it is a major step. Regent Seven Seas is in significantly better financial shape than it was even one year ago. Book them with confidence.
Q - We are booked, along with my semi-annoying brother-in-law and his lovely wife, on a Windstar cruise aboard the Star Breeze. My agent says this is a former Seabourn ship and they are fixing it up. This sort of worries me. Will I be getting a nice-looking ship or should we rethink this? The critic boards have been pretty negative online.
A - Well that could be because Windstar is not paying them enough in advertising fees. The Sea Breeze and the Star Legend have both come over from Seabourn after years of wonderful service. They needed major refurbishment and they have received it at the San Giorgio del Porto yard in Genoa. You can expect that the AmphoraA restaurant (sounds like the name of a mothball manufacturer) is going to be extremely impressive with new furniture, lights, and decor. There is now an outdoor dining area named "Candles" that should be very romantic. The old swimming pool has been replaced by weather-protected outdoor seating. The lounges have been redone as has the Starbar.
Your ship only carries 212 guests and has just gone through a $9 million rehab. That works out to about $90,000 per stateroom. Given Windstar's excellent price points, we think you will really enjoy your vacation. To make it really swell, you might tell your brother-in-law that the ship still belongs to Seabourn.
Q - We will be arriving in Barcelona on the day our ship, Sea Dream 11, sails at 5:00 pm. We're coming in from Orange County on a connection through Madrid and wondering how we should get to the ship terminal from the airport?
A - Not a big whoop. You'll be arriving at El Prat de Llobregat Airport, about a half hour drive to the main cruise terminals. There is no recommended public transportation. We suggest having your consultant arrange a private driver or, to save some money, simply hop into a taxi. Expect to pay about 50 Euro for two people and luggage. Do, however, be careful as Sea Dream's small ships are often able top dock at smaller piers in town that the big boys can't use.
Q - Interesting site with good information and one really strong prejudice. We book cruises at least twice a year and we always use the online sites. While the folks we work with are order-takers, they always seem to have better pricing than the catalogs. If its cheaper online, that is where we are going to book. Your recommendation to use a pricey travel agent is just not good advice.
A - Even though there is no discernible question in your comments, we'll respond briefly.
You are correct. We have a bias - but it is fact-based. You should definitely continue to book online, and intersperse your credit card information with questions about the current weather or traffic conditions in Mumbai.
We fully understand why you believe the propaganda you've been fed. As an educated person, you believe that call center order takers have you and your family's best interests at heart. You believe that all of the top cruise lines have a business philosophy that would lead them to offer internet calling centers a much better rate on their products than professional travel counselors. You are looking for the best deal, the cheapest price. We know where the cheapest cruise prices can be found. They can be found by working with a part-time "agent" working out of her house, who is willing to rebate a portion of her commission. Have they been anywhere, do they enjoy a personal relationship with cruise line management, will they be your advocates when you need one? And how will you feel holding tickets that are issued by an "agent" who is underselling the cruise line's pricing guidelines?
Sorry. It's all a sham. Every top consultant gets exactly the same pricing. Every top seller of luxury cruises gets an official Guest receipt for every booking. All of the deals and discounts are clearly shown on that receipt. If your "agent" can't produce a confirmation matching the price you are paying that is issued by the cruise line on its own stationary, book elsewhere. If they show you an invoice but say their price is different from what you have been given from the cruise line, book elsewhere. The official cruise line receipt matching what you are being asked to pay is your guarantee that you are working with a legitimate firm.
Yes, we have that prejudice. Too many consumers have been badly hurt by online transactions encouraged by offers available to every consultant but featured, erroneously, on web sites as "exclusive pricing". It is always a lie. Any deal is available anywhere. You need to pick your travel consultant in the same way that you choose other professional advisors whose services you might require.
We know that you and the majority of cruise consumers will not take our advice. It is easier to believe the big pricing lie. Sorry for the lecture.
Q - Having recently retired, and being terminally bored with nothing to do but hit the little ball in the hole, I've had time to do internet "research" on our next cruise. I am a former CFO for a major Fortune 500, but I confess to utter confusion about what is a real deal and which is absolute marketing hype, as you all describe it. Love to know what I am looking at in terms of the announcements about Silverseas spicing up the deal on their Asia cruises next year. Just found this site by accident and I'm still trying to find out if you're legit. I can't figure out how you make money. Are you guys broke? Do you take donations for the site?
A - Well, best to break down your questions a bit. You've got quite a lot in here. You have actually stumbled on a "Real Deal" from Silverseas in conjunction with their excellent Asian itineraries aboard the Silver Shadow in 2016. These sailings have had a light response and Silverseas has created a package that includes two complimentary pre-cruise hotel nights, Free shore excursions, Free round-trip economy air, and Free Wi-Fi.
This all looks good in print but let's break it down: The Free Wi-Fi assumes that users won't get totally frustrated by the slow speed of internet at sea. In fact, "slow internet" is one of the top two complaints received by five-star cruise line management. Truly high-speed internet will be a reality in 24 months aboard all of the top lines. But thus far, the technology is limited to just a handful of ships. The Free air offer is nice but it applies to economy air to Asia. Most guests on Silversea have never seen the rear two-thirds of an aircraft and are generally unaware that every passenger does not receive flat bed turn-down service. That said, this is still an excellent offer on a cruise line that is on an upward trajectory.
We do not take cash donations but you might want to send us some truffles to pass around in our offices. They must be from Elba. We've been in business for 30 years and we're not quite broke. We operate our web sites in the consumer's interest because that has always been our business strategy. We know that virtually every cruise review is either written by amateurs with little or no industry knowledge or by a "journalist" who has received a free trip. That path will never lead you to the truth. Our clients are in seven countries and 47 States. We are busy enough that it is unnecessary for us to advertise or solicit. We accept new clients from our sites only when we feel there is a real compatibility of interests. We have absolutely no interest in soliciting those who enjoy a professional relationship with a travel consultant. As to whether or not we are "legit" - no not at all - in the traditional travel agency sense.
Q - We've read a great deal about some of the programs using, I guess renting is the right term, boats from the Ponant Line. My lovely wife has agreed to join me on my dream trip to Antarctica in 2017. Is this the right line. I figure of Abercrombie & Kent and Tauck use them they must be OK, but I wonder about their financial stability this far out. By the way, my wife has absolutely no interest in this cruise. She feels we will be spending a great deal of money to stare at miles of ice. She will be reading your response, as will several of our friends in Ann Arbor.
A - Actually, Le Ponant is growing. They recently purchased the assets of Travel Dynamics and they now have a real office in Manhattan. Personally, we believe that this French-held company is one of the best financed of the small ship lines. So, no worries there. Your point about the quality of the companies that use these three nearly identical luxury yachts with ice-breaking hulls and the original, smaller sailing yacht, is extremely well taken. The top-end tour operators will not renew their contracts with any cruise supplier who does not rank extremely high in the matter of guest satisfaction. It is a sort of guarantee.
Ponant has offices in France and is now sourcing guests from the Asia-Pacific region via their new office in Australia. Cabins can be tight and some of the French-inspired service is a bit reserved. But they are among the world's Top Ten Cruise Lines currently and we expect them to remain on the list through our next series of evaluation reports.
Your wife may think she can get the same experience available on a cruise to Antarctica by staring at the ice-cube tray in the frig for a few hours a day. Our approach would be not to try to sell the destination. It will sell itself once she boards. Instead, we think that each spouse has to be allowed, with support from their loved ones, to live through their own, personal bucket list. That's what love is all about. She is right - you will be spending a lot of money. But it strikes us that you are on the right track. Be aware that the books for 2017 are now open. Antarctica generally requires a 14-16 month booking window.
Q - Congratulations on your site. It is extremely helpful but we'd like to reiterate a question I am sure you will be getting from many other confused cruisers. Is there one line or ship that is generally thought to be the best in the world?
A - We've tried to make that perfectly clear in our ratings. At the moment, the Europa I and the Europa 11 are regarded by industry professionals as the best ships afloat. They belong to Hapag-Lloyd, a line that did not even have a sales office in the United States until very recently. These German ships are not for everyone but there is little doubt that, advertising claims aside, they are the very best that cruising has to offer. The Europa 1 is a truly classical vessel with gala formal nights and old world, dignified service. The Europa 11 is a more casual vessel that still maintains the highest standards.
As we point out, however, there is only one best ship for you. Ratings serve as guideposts but there is, we suspect, one ship among the top ten lines that is absolutely the best choice for you. That may not be the top-rated or even the second or third best.
As for "certification", we're afraid there is no real industry organization that does impartial rankings. That is why we launched this site. Cruise lines never use the term "mass market" and the less expensive mega-ships have the largest advertising budgets. So the consumer really has no place to go to understand why some small ships cost $500-$700 per day while much larger ships, with more "facilities" cost $100-$300 per day. Despite phony pricing claims, silly claims about "luxury", no official ship certification, and rather self-serving health and safety standards, cruising is still a cleaner operation overall than professional soccer.
For most consumers, the best cruise line is often the one their travel agent has sailed on an inspection cruise.
Q – We will need to make a payment to Celebrity Cruises for our final payment for a two-week cruise to the Mediterranean. We booked it directly with Celebrity and there seems to be some confusion about the credits we were given when we booked with their agent, Joseph. I think we should be allowed to take the credit off the price but Celebrity is trying to get us to pay the full rate. Who can I turn to for help with this? Can I still get another travel agent involved with final payment only three weeks away?
A – You have made a direct booking with a commissioned salesman in a cubicle whose job is to maximize revenue for his employer. Celebrity will charge you the commission meant to compensate your travel agent. That’s the bad news. You’ve been suckered. The good news is that you may still be able to turn this reservation over to a professional cruise consultant since you have not yet made final payment. Since the travel consultant commission is built into all cruise pricing, it is unlikely you will have to pay anything for professional services.
There are two kinds of credits. If a cruise line mails you a credit because something happened on your last sailing, you can take the amount of the credit off your final price. But if you have received an “On-Board Credit” you may not deduct the value from your cruise price. The on-board credit, which we suspect you have, is simply applied to your final expense account aboard the ship. It is deducted from the amount to be charged to your credit card for on-board activities, drinks, medical treatment, spa services, gift shops etc. Hope this is helpful. Probably best to never book directly again. You should always have an advocate when purchasing travel services – things can and do go wrong.
Q – Realize yours is not an airline site but I always wonder about the cleanliness of the blankets I find all wrapped up, nice and tidy, on my seat when I am flying Business Class internationally. I’d love to know how often those blankets are actually cleaned? I start itching just thinking about it.
A – It turns out that blankets used by airlines are far more sanitary than the blankets that adorn your hotel room bed. Our favorite frequent flyer web site, Viewfromthewing.com recently tackled this subject. In the case of American Airlines, blankets are not put back into cellophane. The blankets are collected and sent off to cleaning contractors in major hubs who clean them and then repackage them. It is safe to assume that any airline blanket sealed in cellophane has not been used by other passengers. Hope that helps with the itching.
Friendly Skies” was, alas, just an ad, not a statement of policy and practice.
Q – We have a rather unusual situation. We are traveling with friends on a Baltic cruise this July that includes three full days in St. Petersburg. My mother is quite ill and there is the remote possibility that I could be called during the cruise with the need to fly out of Russia in a hurry. Our travel consultant has set us up with a full itinerary of specially created tours. The Visa will be included. Is there any reason why I need to apply for a separate visa in addition to the one being provided?
A – Yes, in your specific set of circumstances you will need a separate visa. The documents issued by your consultant’s ground operator in Russia will cover you as long as you stick to the proscribed sightseeing program. But you are not covered for independent travel to the airport or, for that matter, for flights out of Russia. Your visa from the tour operator will only cover you for arrival and departure by ship. So, in the unlikely event that you get the call and have to fly out immediately, we do want you to have an independent visa covering such an eventuality.
Q – We will be leaving in three months for a two-week cruise to Greece and Turkey with Sea Dream 1. Picking the cruise was easy, the ship only has 50 cabins and 100 people. But choosing insurance is tougher. How do we find the best deals on travel insurance?
A – We’re not going to tell you because you are asking the wrong question. If this were the Mayo Clinic site would you be asking us to direct you to the cheapest heart surgeon? You don’t normally want the “cheapest” anything when it comes to vacation planning, a reality that applies in spades when looking at comprehensive travel insurance. In fact, the most expensive policy is often, usually, the one that will actually protect you in an emergency. There are several good insurance companies with very similar rates. Your insurance discussion should be held with the consultant who sold you your trip – knowing about insurance options is an important part of every travel consultant’s job.
Travel consultants are constantly updated on travel policies and they normally have vast experience dealing with issues related to insurance. You would need to know, for instance, which insurance companies are most active in fighting on your behalf and which firms will do a comprehensive review of a “coverage declined” decision at the request of a consultant. Look for two things upfront: Can you get the pre-existing condition waived? (Absolutely necessary for most travelers) and know exactly what amount of emergency evacuation is included. We would never recommend a policy that gave you a penny less than $50,000 of medical evacuation, the most likely serious expense travelers encounter.
As a general rule, although there are specific travel product exceptions, you want to avoid any policy sold by the tour operator or cruise line. You want to be represented by an independent insurance firm with solid long-term financial stability. That really narrows the field.
How many people fly the “cheapest” airline without ever considering the salaries paid to that airline’s pilots or the condition of the equipment they fly. This notion of “cheapest” is popular with the media but it is a silly way to approach something as serious as planning the best moments of your life – or insuring them.
Q – In late September we’ve booked a great itinerary on the Seabourn Spirit round-trip out of Venice for ten days. The cruise will visit ports in Greece and Croatia that we really want to see but it overnights at the end in Venice. The problem is we’ve been there twice before, once with a wonderful guide named Anna Ferrari. I wonder if you know her? Our question is, given that we feel we’ve seen Venice, is there anyplace nearby, something charming, that might have fewer tourists and would make a great day trip?
A – We don’t know Ms. Ferrari, although we suspect it is an assumed name. Many guides end their touring day making their guests feel like they have become fast friends. Some tourists will try to contact them at home, so some guides use, easy-to-remember, assumed names. If Venetian tour-guide Anna Ferrari exists, we can’t find her.
One of our favorite places to escape the predictable crowds in Venice is a fishing port called Chioggia, on a very small island on the southern end of the Venetian lagoon. There is a wonderful pedestrian street, Corso del Popolo, that runs through the center of town with some interesting small shops, cafes, and restaurants. If you stay overnight, you will love walking this street in the early evening as the locals enjoy their passeggiata. There are Adriatic beaches not far away in the Sottomarina district.
There is a boat service from St. Mark’s Square to Chioggia that runs from June through September, but it will not be operating in October when you arrive in Venice at the end of your cruise. Your best bet will be to use one of the direct buses that operate out of Venice. The rail trip involves several changes and will take two hours.
Q – I am a pediatrician here in Dallas and an avid reader of this space. Next summer (2016) Patti and I want to take our three children on a real quality cruise up to Alaska that might have children’s programs. I would love to know the best line to do this with and how I should book it since there are five of us (12, 14, 17). I keep getting recommendations from local agents for Princess and Holland America but I know they are not in your Top Ten and we can afford something more inclusive with better food and services, as well as fewer people. Any options that could work well to please every member of our family. Stares from old biddies cause we brought three young-uns with us won’t bother us a bit. (anticipating your response)
A – Well you’ve likely made the best itinerary choice. We would recommend the Crystal Serenity as your best option. They will be doing 7-night Alaska cruises beginning June 19th and then will end the season with several 10-night cruises ending August 6th. Crystal, not known as a line that loves the kiddies, has actually forged an excellent alliance with the National Park Service Ranger service. The trick is to make certain that your consultant verifies there are enough kids booked to operated the program. Crystal won’t offer it if the “biddies” are the only ones onboard.
You will likely need to book a double and adjacent triple. Given the daily temperatures, we don’t feel that a balcony is critical in Alaska. Your wife should be booked with two children in the triple. Once aboard, you can actually sleep with your wife. But the ship’s log must show an adult in each stateroom. This will work well and there’s a good chance everyone will love being aboard the Serenity. The staff will make the kids feel really special because they see so few of them.
Q – I thought I would see if luxurycruiseratingscom is going to give us the same blank stare we get when we ask a travel agent about cruising West Africa. I mean, Africa is a fairly large continent and, near as I can tell, it has both an East and a West Coast. We would for a nice cruise, particularly on an itinerary that includes Ghana, the land of our ancestors. Is there any decent ship that goes there and are there reasons that you would advise not going at all? I am a historian and my husband is a physician. We have never been to Africa before and we want to do it before children come along. We’re in our late thirties and early forties.
A – West Africa is high on our Bucket List so we are definitely not going to suggest you not go. You are smart enough to know that you will encounter depressing levels of poverty, some health risks in terms of prevalent viruses, and some governments for which the term “unstable” is a gross understatement.
That said, prepared to be amazed and enthralled. The trip you want to do is the 18-Night Voyage to West Africa itinerary from Accra to Casablanca on March 23rd next year. This rather epic sailing aboard the 148-Guest National Geographic Explorer is operated by the world-renowned expedition cruise line, Lindblad Expeditions. Lindblad features some of the best on-board lecturers in the industry and you will not be disappointed in either the boat or the intelligent approach to learning about local cultures. The nine country itinerary includes Senegal. the Gambia, Sierra Leone, Liberia, Ghana, Togo, Benin and Morocco.
You will be among the youngest aboard but this rare itinerary (let’s face it – this is a tough sell for any cruise line), will attract hardy travelers who practice the kind of experiential journeys favored by Lindblad.
Q – I think it is fair to say that you have no bigger fans of this site but, sadly, we find little help from you in planning our upcoming cruise with our 8 and 11 year-old boys. I know, for example, that Norwegian Cruise Line and Royal Caribbean are supposed to have the best kids programs at sea but couldn’t find any information about them on your site. Why is this? Just curious and is there anything you can offer that would be helpful about the new Norwegian Getaway? Understand that you write for the upscale traveler but when this family cruise is all over, I think we will have spent close to $10,000 on a one week vacation. This is not a typical blog attack, just an honest question as to why these lines are not covered?
A – And we take it as such. No harm – no foul. We neither sell or recommend ships that carry more than 1,000 passengers. We believe that megaships, with their institutional food, long lines, and constant haranguing of guests to spend more money, are not consistent with a sophisticated, carefully crafted vacation experience. Almost any travel agent is familiar with and can sell the megaships. You are correct, our niche is the upscale traveler. One reason for that is that there are numerous cruise blogs and so-called information sites that plug special deals and discounts on the megaships (almost all of those offers are phony since agents must adhere to price guidelines set by the cruise line) We felt that no one was really providing truthful travel information to more upscale travelers in an online setting coupled with one-on-one professional counseling by award-winning luxury consultants. Hope this makes sense. We don’t include the megaships in our Top Ten Ratings because they are nowhere near the Top Ten when it comes to overall quality and delivery of services.
We like the Getaway for you. Younger kids particularly are drawn to Norwegians partnership with Nickelodeon, the ship has a terrific Aqua Park, kids can learn circus skills from Cirque du Jour and then perform in a show of their own design. They will love it. The same can be true of Royal Caribbean and its incredible menu of kids activities. But the bottom line on kids programs at sea is that no one does it quite as well as Disney. They are totally dedicated to families, where the other mega-ship lines have family components to their programs. When it comes to traveling with kids under the age of sixteen, we recommend you look at Disney first. Really hope this is helpful and thanks so much for your comments.
Q – Forgive me, but I just don’t get it. My wife wants to bring the grandkids, ages 8-16 on a seven-night Disney cruise. I’ve heard they do some special things but have no sense of the experience. Wouldn’t the family have just as good a time on an adult line like Princess that also offers kid’s programs? I never bought into the mouse and the characters. It all seems so juvenile. If I see a fake pirate running around the ship I’m liable to shove him overboard.
A – But you won’t – because that would be juvenile. Then there’s the matter of “the hook”. If the cruise is really for the grandkids, and you’re not just bringing them along to accompany you on vacation, Disney is as good as it gets.
You will do rotational dining with the same waiter throughout. In Animator’s Palate, you draw characters that come to life onscreen. The Aqua tube is a big hit and it runs efficiently. Every cabin gets use of a cell phone/walkie talkie. You’ll always know where the grandkids are. The electronic wristbands for kids participating in the kids program works well and the staff can pinpoint the location of each child on a screen. The shows are professionally produced and truly memorable. The movies are fun and Disney puts their latest on the ships. The only nudity will be a quick shot of Tinkerbell.
Yes, you have to buy into the concept and yes, there is lots of cross-selling that kids find hard to resist. But Disney is all about families while other lines realize that too many kids will adversely affect the number of adult cruisers they will be able to attract. That is the crucial difference and the reason that we have to rate Disney as the ultimate experience for cruisers whose primary concern is the well being, the joy, and the memories, their children and grandchildren will take away from the experience. Oh, and do remember to bring a suitcase filled with Purell.
Q – We were directed to your site by another site. Looking for a ship or a company that supposedly will take you to Antarctica on an actual sailing boat. We can’t seem to find any information on this program and wondering if you could point us in the right direction. My wife and I are in our early fifties, we’re sailors, and we always select the most adventurous way to see a place. I think that doing Drake’s Passage on a sailboat would be just awesome.
A - This is a wild one but it does exist. Have your travel agent contact Natural Habitat Adventures. They have been using the 75-foot Australis, a true sailing vessel that is equipped for polar ice. The 17-Day trip normally goes out with eight passengers from Ushuaia down the Beagle Channel, along the coast of Argentina and then across the Drake Passage to the coast of Antarctica. There will be an on-board biologist and, if weather cooperates, you will be camping on absolutely deserted beaches. They charged $22,995 per person the last time they operated this voyage and that was not for the top accommodation. This is easily a $50,000 + adventure.
Q – This has been bothering me for years and I thought you might be able to help. Our best friends are absolute wine snobs. I am getting tired of my friends habit of insisting on doing all the wine tasting on our frequent forays abroad. He makes a big deal of swirling his glass, endlessly “aerating” his wine before tasting it as the hapless wine steward stands by anxiously awaiting his nod of approvals. My friend takes every available wine course offered in our city and I suppose he knows what he is doing but the tasting and, occasional spitting out the wine back in the glass is sometime embarrassing. How would you deal with this? They want us to join them on a Windstar Cruise.
Q – If he enjoys it we would say let him gargle his wine, spit into out, or put it behind his ears. But, in truth, we would likely not hold back and point out that truly knowledgeable wine connoisseurs never taste a wine. Taste is a very personal thing. It tells you nothing important about the wine except whether or not, on that day, at that time, your friend likes it.
When a wine steward presents a bottle of wine the proper response historically is to simply sniff the cork to determine if the wine is spoiled or rancid.
Q – I am taking our family on a really nice cruise. Fortunately for me, our children are gainfully employed and will need to be in touch with their offices, as will I. I went tot he Seabourn web site and got links to a satellite provider for the ship. Utterly useless. So what do we do? Will our smartphones likely work. We’re among the select few to own an iPhone.
A – We can see that you have gotten a bit of a run-around in terms of sites linking to sites – none of which really answers your question.
Seabourn has invested in satellite communication technology. But Internet service and Wi-Fi connections at sea are extremely problematic. No one can guarantee a clear connection unless you bring along a Satellite Phone and point it at the southern sky.
Here is what we recommend you do.
01 – Call Wireless Traveler – 866 – 700 – 3883. A human being will answer the phone. . They will ask what countries you are going to be visiting and what your needs are and they will overnight you the proper phone with sim card, along with detailed instructions. You don’t need to purchase a phone – just rent one for the length of your trip that will work in the countries you are visiting. Wireless Traveler will take care of all details.
02 – As an alternative, AT&T and Verizon rent overseas equipped phones to their customers. But you would need to have a nearby office for convenience.
03 – You will significantly better connections on land than you will have at sea so I would plan for that eventuality.
04 – If you have a serious need to be in telephone communication while aboard the ship, do seriously consider renting a satellite phone from Wireless Traveler. They are bulky but they always work as long as you are on a deck, outdoors aboard ship.
05 – Your current phones will not work abroad because they lack the proper Sim cards so one of the above steps is required.
Q -Need your advice and help on a possible trip for this December. Since we had to cancel our July Silverseas Baltic trip (which has been rescheduled for next year) I need to use or lose my airline credit by the end of the year. For many reasons, December would be the best month for us to travel (birthdays, anniversary, etc.)
Anyway, one of the things that we have wanted to do was to take a cross atlantic trip. If we do so we are thinking that the Queen Mary 2 would be the best given the possible rough weather. I see that there is a crossing from Southamption to NYC on December 15. We are thinking of going to Europe a week earlier, spending some time perhaps in Rome (which we haven’t been to in a long while (or maybe Spain???) then making our way to London for the sailing?
If we take the QM2 we would want a decent stateroom (Queens Grill category.) I haven’t really seen much on Traveltruth regarding the QM2 so your advice is, as always, my first choice.
Please let me know regarding this possible itinerary and whether Italy or Spain would be a better choice for December.
A – Thanks so much. Pretty straightforward.
You don’t want to be in the middle of the Atlantic in December in any class of service. We think it could be more of an adventure than you both require in your lives.
December is difficult – Spain would be marginally better than Italy but the weather will not be very different than, say, the Washington D.C. area at that time of year. We would think you might think more about someplace like St. Petersburg, Russia or Stockholm, where the winter weather could be fun.
To save some money and have a good experience, you might want to look at one of the Christmas Market river boat cruises in December to Germany. We love the experience but it helps if you would enjoy the beer and sausages.
When we think of December travel you could use your miles and be in prime season in:
The Orient/Southeast Asia Portions of Africa South America
The crossings are a wonder but we think that is a bucket list item that should be checked off in prime season.
Q – We’ve been asked to join friends on the Royal Caribbean Freedom of the Seas. They’re wonderful friends, great company, but we’re folks who enjoy fine dining on vacation. So how bad is this going to be?
A – There are specialty restaurants that you will likely find tolerable and perhaps even enjoyable. For the most part, dining aboard the mass market ships is very much a case of institutional catering. Passable, impressive presentation, but nothing to write home about.
There actually is a much-discussed article published by the New Yorker in which writer David Owen examines the inner-workings of the Royal Caribbean Oasis of the Seas. He points out that the vessel has 23 dining venues including a sushi-and-ishiyaki restaurant, an Italian Trattoria, and a cupcake shop. He was impressed with the on-board butcher shop, twenty galleys and the fact that “virtually everything that I ate had been prepared on the ship using fresh, unprocessed ingredients.” Go with an open attitude and we think you will be fine. Besides, good tablemates are half the battle.
Q = I suppose you could call us soft adventurers. But we’re in our early forties and extremely adventurous, having done several mountain treks including Nepal. We are looking for a small ship cruise line that really can take us to out of the way places, way off the tourist map. We’ve looked at Quark and Lindblad and some of the smaller adventure companies, but they don’t offer the level of comfort in terms of food and wine that we are seeking. Any suggestions – we live in Manhattan, by the way, and, if you haven’t guessed, we’re “A-Types”. Does adventure always equate to a “ship with no latte”?
A – Actually, we do have a recommendation. Look at the French company Le Ponant which owns four adventure expedition ships that are extremely sleek and yacht-like with some nice accommodations. Le Ponant travels the earth to regions like Melanesia and the Cape Verde islands. They sail, always in style, with French chefs and provisions yet they cater to a significant American audience. When reviewing their sailings with your consultant make certain that you specify that you will want one of their designated “Expedition Cruises”, the ones with zodiacs, lecturers, and lattes in spill-proof cups.
Q – Great site but no ratings of Viking Ocean cruises which our agent promised was the “top line in Europe” with sleek new ships.” Would we be making a mistake to book this line? We’re looking at a Med cruise next August.
A – Luxury Cruise Ratings identifies and evaluates the world’s top ten cruise lines. Viking Cruises is not yet in that category although she well may be going forward. The idea came from Tor Hagen the charismatic Founder of Viking River Cruises who thought he could design a cruise product based on his core beliefs that:
- Dress should be casual
- Décor should be Scandinavian Modern
- Excursions to the major sites should be included in the fare
- The ships should remain in port as long as possible
The Viking Star with 930 guests was launched in April of 2015. The Viking Star and Sky will launch next year.
Our advice is to wait and hold. This is a new product with a new crew and it is generally best to book such at sea “experiments” during their second year of operation. Early indications are that this new cruise line will hit a number of consumer hot buttons, particularly the casual dress and additional time in port. But studies show that more sophisticated travelers are put off by a lack of dress rules aboard ship and all lines are now aiming to increase their time in port. The problem with that concept is that while a ship is at sea, drinks, gift shops, and casinos are all generating substantial profits. When a ship is in port, the locals make money but since guests are off the ship, on-board “spend” is greatly reduced. So a cruise ship that has no days at sea and long stays in port would have to charge higher per diems to compensate for the loss in on-board revenues.
Viking River cruises is not a true luxury product but it offers good value and a series of new, contemporary Longboats. People have counted Hagen out before and it has been proven to be a mistake. Give this new line some breathing room, and Viking Cruises may well become a popular alternative in the small, mid-ship market.
Viking is nowhere near to being the “top line in Europe”. We doubt they will ever achieve that distinction. Think 4-stars at best. And August is the worst possible month to travel in the southern Med.
Q – We are trying to plan ahead and I wish to take our family of five on a Disney cruise for a week over the Thanksgiving Holiday in 2017. When will we need to get reservations and which accommodation do you recommend? Quite frankly, we are not concerned about cost. I should point out that the travel agent we talked to on one of the discount sites kept trying to talk us out of Disney in favor of Norwegian. Why would they do that when I specified we wanted Disney?
A – The books opened up 15 months in advance of sailing this year. For 2017, Disney estimates that you should have your agent contact them in March of 2016 to place you on a priority waiting list.
You will probably want one of the Royal Suites which include Concierge Service. These have one bedroom and sofas that convert to beds. There are two bathrooms and a dining area as well as a larger-than-usual wrap-around balcony. Really perfect for a family of five.
An excellent cruise consultant will get to know you and your family well and will offer recommendations without financial consideration. You may have run into a situation where one line was paying the agency an override commission in exchange for referrals. The consumer needs to get a feel for the expertise and ethics of the travel advisor. Does your agent place your interests above those of the firm in terms of potential commissions earned? We would also point out that some agents just find Disney extremely difficult to work with and so off-sell them whenever they can.
They may pay lower commissions and they may be difficult to work with, but we are of the opinion that no other line even comes close to Disney in terms of understanding the needs of its most honored guests – all of whom are under 18 years of age. Stay with Disney and get something in writing showing your preferred position on the request list for the time when the books open up.
Q – We are newcomers to cruising and we are thinking about Silverseas which was highly recommended by friends. We’re trying to figure out which shore excursions are included. The one that most interests us is the chance to go truffle-hunting in Slovenia. We understand that as one of the top lines nearly everything is included. I am a pastor in a small church in a suburb of Minneapolis so I guess I am also inquiring about the nature of the entertainment aboard the ship. May we assume it will be in keeping with good taste?
A – Silverseas includes a full menu of tours by bus that take its guests to the region’s most important attractions. That is called the Silver Shore Select Programs. Some of these tours are really excellent and they may include wine tastings or an art and architecture walking tour.
But Silversea also offers a program of select small group excursions for an additional fee. The truffle hunting is among them. Another example of these designated “Silver Shore Collection” tours would be sightseeing Malta on a Segway or a visit to the Corfu Golf Club.
So yes, at least one complimentary shore excursion is offered in every port and some really memorable experiences are available at additional cost.
As to the nightlife, we can assure you that the strippers wear pasties. Only joking. You will, we are sure, find the lectures and the entertainment aboard Silversea to be in keeping with the good taste of nearly everything this line does.
Q - After only a decade of talking about it, my procrastinating husband has finally agreed to take me on a crossing to or from Europe next year. Wait until he finds out he won't be able to get ESPN on the ship. We want the best itinerary and ship and we'd love to have as many ports as possible. The world's champion Pitt fan is retired now, so we can go anytime and we figure we can be away for about two weeks. Is there one particular sailing you would recommend?
A - Our favorite crossing in 2015 is going to be aboard the Crystal Symphony on August 30th from Amsterdam to New York City. This is before the Atlantic hurricane season on a five-star inclusive ship that can handle rough seas well. The 13-Night itinerary includes stops in Edinburgh (overnight), the Shetland Islands, the Farce Islands (Denmark), an overnight in wonderful Reykjavik, Iceland, and Nova Scotia. You can get an outside stateroom at heavily discounted pricing below $5,000 per person.
Q - My family is booked on a Holland America cruise to the Caribbean in January. We've sailed with them before and we have not yet made final payment. How are we notified if the price goes down? I've booked with some travel agents where cruise pricing was automatically adjusted. How does the system really work?
A - Like most policies in Travelworld, it really depends on the supplier. When it comes to cruise pricing stability, the bottom line is that the larger, mass market lines have none. They want to train consumers to use their web sites so they will often suggest that booked guests check "for lowered prices." In reality, most consumers are now aware that those who book the first half of almost any ship get the best pricing offer. The primary difference between cruise lines is really the difference between the top-ten rated lines luxurycruiseratings.com and the lines that are not in this category such as Holland America. Princess, Holland America, Costa, Carnival, and Royal Caribbean do not offer full price protection. The cost could go down and neither you or your travel agent would ever know it. These lines place the onus on the consumer to constantly check for lowered rates. However, even if you found a lower rate, you might discover that it is only available for new bookings. That would mean that you have to cancel your reservation and then re-book. When cancellations are made, someone else could easily be assigned the cabin you intend to re-book. The computer system fills cabins automatically off a wait-list. So canceling a reservation to get a lower rate is a tad risky and not advised.
The luxury lines do not treat their guests in this manner. Normally, the agent is advised if there is a rate decrease and most of the better lines will protect their guests. There are, of course, exceptions to nearly every travel generalization but you should proceed on the basis that a ship with over 1,000 guests assumes that guest A will not run into Guest B who got a better rate. So rates do vary based on a number of circumstances. But the quality lines with fewer than 1,000 guests make the opposite assumption. They assume that guests will meet and talk to one another and they are increasingly cautious about offending anyone who has paid a premium to sail their line - particularly the suite dwellers.
So how do you know what's really going on and how do you protect yourself? Read the ads in the Sunday Travel Section and work with an agency that automatically does a "final price review" before calling in your final payment. A good cruise consultant will have special VIP access to reservations inventory and will be able to give you the current state of reservations and pricing on any specific sailing. Always ask your consultant "if the price goes down, am I going to be protected?"
Q - We are currently booked on a Greek Islands cruise on Seabourn this summer. We’ve read about the changes at the line several years ago, and we're concerned. Should we change our plans given that the ship is now run by Carnival Cruises? We booked directly with Seabourn so they are not going to be very forthcoming with advice.
A – Every luxury cruise line suffers from, what we refer to as, the “past guest change reaction”. Old-timers on every line seem to think that new policies, new ships, and enlarged crews spell the end of cruising as they knew it. In fact, given injections of serious capital, just the opposite is often true.
The Carnival Corporation owns many cruise lines. Carnival ownership is a good thing because it carries with it a great deal of management expertise and unusually strong financial backing. Seabourn had been operated as an independent division. It has been moved to Holland America headquarters in Seattle. You should not notice any differences.
We see absolutely no reason to change your plans to sail Seabourn. However, since you have not yet made your final payment, we would recommend that you transfer your current booking to a consultant who is familiar with the Seabourn product. Like every other line, Seabourn charges the travel agent commission to consumers foolish enough to book with them directly. It makes sense to take advantage of the many benefits you will receive by working with an informed consultant. And the chances you’re your consultant’s services will be offered on a “No Fee” basis. The consultant comes free. If you book directly, the 10-15% commission is still charged and the line simply pockets it. Booking through a travel consultant will also keep you in the loop regarding any changes at Seabourn. As per our ratings, Seabourn remains one of the world’s top three cruise lines and we see it on an upward trajectory. They have two 450 guest ships on order scheduled for delivery in the next 36 months.
Q - We are thinking of going on a Crystal Cruise to Europe in 2016. But friends tell us that they read on the internet that Crystal is more expensive than some of the smaller ships. Price won’t be the main issue in our decision, but we were wondering if Crystal is generally more expensive then its competitors?
A - Actually, when you do cost-by-cost comparisons, Crystal is often less than many of the smaller luxury vessels. With 940 guests, Crystal has some economy of scale. There has always been a fair bit of misinformation about Crystal pricing because, during the past several years, it has sort of been a pricing anomaly in the luxury category, charging for drinks and gratuities and not touting its "inclusiveness." This has changed and Crystal is “inclusive” with drinks and gratuities included for all guests.
You are correct to avoid the price trap that dictates which vacation choice is really best for you. Consider Crystal if you like evening entertainment, a wonderful guest lecture program, and more options than you would find on a more yacht-like vessel.
We suggest you read our full review. There have been service lapses of late and the line’s wonderful Phillipino and Indonesian crew are slowly being replaced by eastern European staff.
Q - What a neat site. It's like talking with a friend, perhaps a friend in the business. We've done some nice cruising but we've left our 17 year-old daughter and 14 year-old son back home with relatives. We are looking at a Seabourn European cruise to Greece next summer and wondering if we should bring the kids. Is there anything to do aboard the ship, particularly the Quest.
A - Thank you. You make our hearts soar like that of an eagle. We are less worried about the kids than we are about you and Dad. How will you feel when a bunch of rich, retirees, stare at the kids as though aliens have suddenly appeared in the dining room? If your kids are polite and well-behaved, there will be few issues. You are going to be off the ship pretty much all day. If you are traveling in the summer, there could conceivably be other aliens aboard the Quest.
If the kids are willing to dress properly, and if they would enjoy using the water sports marina at the back of the ship, it could be a win-win. But there will be stares. Some folks go on cruises choosing lines like Seabourn specifically because they offer no kids programs and cater to adults. It is hard to be more specific without knowing your children well.
Q - We are still, almost two years later, so upset about the tragedy in Italy and the way the Captain of a luxury cruise ship would just walk away. My husband and I are taking our two daughters on a cruise out of Ft. Lauderdale to the Caribbean on Norwegian Cruise Line and we are seriously thinking of cancelling. Our travel agent says we are being silly, but I just can’t look forward to a cruise four months away without thinking of what could go wrong. These poor people were just having dinner the first night out and look what happened. I guess my question has to do with all we are hearing on the news about big ships. Are they too big? If you were us, what would you do? We have not made final payment yet.
A - We have received a number of similar questions and we will try to be as specific as possible in our response. There is little doubt that something went terribly wrong aboard the bridge on the Costa Concordia. We suspect that the conclusion of the inquiries will be that the Captain did not follow his computerized routing and decided to do a "pass by" to please someone on shore. We know that this has happened on other lines. In one incident, several years ago, a well known British Captain had his wife on board. He got a little too close to the rocks during the departure from Acapulco because he wanted to show his wife the Cliff Divers. He ran the ship aground.
But this is different. It is different because the evacuation procedures failed so miserably. This does raise some serious questions about the about of mega-ships to properly handle a real emergency at sea. The loss of life is tragic and we grieve for the victims and their families. There will be several major investigations that grow out of this event and we hope that crew training and preparation is at the forefront of those investigations. Yes, the Captain exercised poor, even criminal judgement. But that will likely not happen again. It is the crew's lack of preparation that should be the primary focus of the investigation. We already know that some Captains like to do close-in "cruise bys" to show off to friends ashore or crew with ties to the port. But there are legitimate concerns about the sourcing and training of low-cost mega-ship lines. And make no mistake about it, Costa is a budget line. They have beautiful ships but consumers, such as yourself, have to ask how it is that some cruise lines are able to come in at prices that are 200%-400% lower then the lines in our "Top Ten Cruise Lines" Ratings.
The public will not believe that a low-priced bargain cruise may have implications regarding the quality of the crew, their background, and their training. Consumers believe that, when it comes to cruise vacations, the adage that "you get what you pay for" somehow does not apply. But ships have to make cuts somewhere to come in under $300 per person per day. Food is an obvious area of cuts. But attention to detail and safety may also be important components of price.
You are afraid to take one of the safest vacations on earth. We think you should cancel your cruise until you are of a mindset that is more positive toward the experience. The Concordia was a terrible tragedy but cruising is back, stronger than ever. If you don’t share the sentiments of the majority, we think you should follow your instincts.
Q - Don' know if you can answer this - wondering if I can win anything for stumping you. The wifey and I are off to Monte Carlo for a nine-night First Class cruise on, Silversea, one of the best lines out there. She is looking forward to dressing up and showing off her jewelry. She wants to put it in our luggage since "we're insured" if the airlines lose her bag. If she loses the family jewels, will I actually be able to get replacement value when I file a claim?
A - Packing expensive jewelry in your luggage is a dumb idea. "Wifey" will just have to pack it in her carry on. You are bound by each airline's "Contract of Carriage." In the United States, airlines have a maximum total liability, seldom utilized, of $3,300. But the contract of carriage always states that the airline does not accept any liability for lost luggage. Here's a wild idea - when visiting other countries and trying to fit in with their culture and customs, showing off one's acquisitions is not the best way to be seen in a positive light.
Q - Dear Traveltruth - Greetings from Australia. I know that Aussies have a reputation for telling the truth in a direct manner. Hence these comments and question. I found your site by accident on the internet. But I sense I will get a truthful response.
My dear husband who is now in a wheelchair and I took the chance to see what cruising was like from Melbourne to New Zealand on the Dawn Princess a couple of weeks ago and were quite shocked by the experience. Everyone said how great it was for them and how great it would be for us and we are left amazed that others see us as people who would like over salted food reminiscent of someones rather poor wedding reception; overzealous crew who push you daily to spend more than your pay packet would allow and elderly fellow passengers using more wheelie frames than I saw in all my 15 years working in aged care.
Your excellent travel site doesn't mention Princess Cruises, and I gathered there must be a reason. I have since looked up a myriad of Cruise sites including an American complaints site and I have realised that not only are we not alone in our perceptions, but that many, many more travellers have had worse experiences. I got really sick with a chest infection mid cruise and therefore could not drink as much as I wanted, I am no alcoholic, only we discovered it was the only way to cope with the lack of any activities of interest to us. We are professionals in our mid 50's, so carpet bowls, Barry Manilow concert movies and bingo are of no interest. However, we were very much alone and I can see that this crusieline must be making millions on the retirees of southern Australia. They all loved it! Our stateroom was good and clean and we had a balcony. We ate at every port and survived on the bread rolls on board which weren't bad. I see that things could have been much worse. However, we were hassled by the waitering staff for the misdemeanour of complaining that we disliked the food, to the point of being followed! ( Yes, I realise that's paranoid)
It seems from my reading and this experience that there is a lot of disparity between cruise lines and even within their cruise ships, however we also feel really ripped off by our travel agent who basically lied to us about the cruise to make the sale. Does anyone ever get any response other than to thank you for the feedback? Its not that we are money hungry, its just that awful sinking feeling of being taken for a ride (no pun intended). Are there any cruise lines who actually have great food and good wines and don't charge an arm and a leg extra to enjoy them? Do they all cater for the elderly or the children whatever population is the biggest?
A - So sorry your first cruise experience was a net negative. This happens more often than you might imagine as the mindset seems to be "let's sample cruising and not spend a lot to see if we really like it." That leads to travel agent misdiagnosis, an industry problem of biblical proportions. Your case is a bit different because it sounds as though you were given the werong information from the beginning.
You are correct, there is not much mention of Princess Cruises on this site. We see traveltruth as a voice for the upscale consumer and we deal exclusively with the world's top ten rated lines. Princess is not one of them, nor is Holland America, Royal Caribbean, Carnival, Costa, MSC, or Norwegian Cruise Lines. Sadly, had you sailed one of the lines on our "World's Top Ten Cruise Lines" list, you would have had a totally different kind of experience including beautifully prepared foods using fresh, local ingredients, a nice variety of alternative dining options, and a collection of chefs with true skills and the desire to cook each dish to order. Your cruise on the Dawn Princess was designed to be affordable and to appeal to a very mid-range cruiser with mass market expectations. In the States we would say it was a "blue collar cruise".
If you write to Princess you may get some sympathy and a future cruise credit. We doubt that is what you want. You ought to share your feelings in writing with your travel agent but we doubt seriously that you will receive any financial compensation. We like your characterization of "complaint sites" related to cruising. There are a great many of them but virtually all of them have been seriously infiltrated by those with a vested interest in the outcome of their comments. For the future, we would recommend that you work exclusively with an Australian member of the Virtuoso or Signature travel networks. Their consultants work with a very high-end clientele and should be familiar with characteristics of the five-star fleet. Unfortunately, travel agents are unlicensed opinion givers whose advice can easily ruin a vacation experience. But if you ask the right questions, you will find a true,professional consultant fully capable of turning your travel dreams into reality.
The average three-four star mass market cruise line is charging about $150 per day for an outside cabin without air. The Top Ten Cruise Lines, rated Five-Stars, are normally going to come in at $500-$700 per person, per day. You get what you pay for despite all the marketing hype and phony deals designed to make you think otherwise. If you wish to stick to mass market pricing, you will find better food on Celebrity.
There is a compromise. Try looking at Oceania Cruises, particularly their Marina and Riviera. They are not inclusive but the ships, Riviera has not been launched yet, are high-level four stars with some excellent dining options. The age of one's fellow passengers is more determined by the length of the cruise. The crowd on a ten-night or longer sailingmay average as much as ten years older than the same ship doing a seven-night sailing. Many of those still working cannot or will not take off more than a week for vacation.
The reality for you is that you would need to spend about double what you spent on your cruise to experience the level of service and food quality that we think you really desire - and deserve. We would urge you to cruise again on Crystal, Seabourn, or Regent Seven Seas. But for the very best food, you may want to look at the Europa.